1. Service Now ITAM Data Handling
Dogan Weber

2. Problem SCCM query returns odd Model Numbers for computer systems
Field Normalization
Problem SCCM query returns odd Model Numbers for computer systems

3. Some workstation records contain unclean data
Field Normalization
Some workstation records contain unclean data

4. This leads to unclean records in Service Now
Field Normalization
This leads to unclean records in Service Now

5. This leads to unclean records in Service Now
Field Normalization
This leads to unclean records in Service Now

6. Field Normalization
But why is this an issue if we still know that the laptop model is “EliteBook 2530p”?

7. Field Normalization This is a “Hardware Model” record
It contains all information which are shared through all 2530p laptops
If we have a specific asset and link it with this table, the asset will be enriched with the model’s data

8. Field Normalization
Note the exact Hardware Model Name

9. Back to the recently imported workstations
Field Normalization
Back to the recently imported workstations

10. The System does not know a hardware model “…(GS550AV)” …
Field Normalization
The System does not know a hardware model “…(GS550AV)” …

11. … so it creates an additional model with empty fields
Field Normalization
… so it creates an additional model with empty fields

12. … so it creates an additional model with empty fields
Field Normalization
See the unclean model name from our SCCM import
… so it creates an additional model with empty fields

13. Field Normalization
Please note that we lost partly important information compared to the original, clean model record.

14. Field Normalization
This is the point where Field Normalization Helps to solve this problem

15. Field Normalization
With Field Normalization, we can tell the system that the unclean model name is actually a HP EliteBook 2530p

16. It will automatically correct the data
Field Normalization
It will automatically correct the data

17. With this pattern we tell the system
Field Normalization
With this pattern we tell the system
If the Hardware Model Name contains the word “2530p”
no matter what comes before or follows after
The system will correct the value

18. Field Normalization
Now we only have to tell the system which exact Hardware Model we mean by 2530p.

19. The “Coalesce to” entry defines the correct model
Field Normalization
The “Coalesce to” entry defines the correct model

20. Through Field Normalization these unclean records

21. Through Field Normalization are transformed to business usable records

22. Field Normalization
Conclusion

23. Field Normalization enables us to Keep the data clean
Force the data into a shape we desire
Check entries for correctness
Ensure data connection
Highly increases quality of reports

24. And the best comes at the end…
Field Normalization
And the best comes at the end…

25. We can normalize any field holding data
Field Normalization
We can normalize any field holding data

26. …such as Company Names, Software Titles or any other field.
Field Normalization
…such as Company Names, Software Titles or any other field.

27. Field Normalization
Thank you, Dogan Weber