1. Supervision & Progressive Discipline
Evelyn Alvarez
Amanda Holder
November 18, 2016

2. ICE BREAKER

3. The best part of being a leader. Dealing with people
The best part of being a leader? Dealing with people! The worst part of being a leader?
DEALING WITH PEOPLE!

4. Objectives Define the role of a supervisor
Explain the steps of progressive discipline
Terminations done the right way

5. What is a Supervisor?

6. What is Supervision? Oversee the performance of employees
Offer guidance and direction
Commend strong performance
Use progressive discipline as needed

7. Components of Effective Supervision
Give employees clear and defined expectations of the job
Demonstrate respect
Inspire trust
BE SUPPORTIVE!

8. Acts of Kindness…they are contagious!
Go out of your way to say thank you
Give credit and compliments
Encourage excellence by work and deed

9. BREAKOUT ACTIVITY #1

10. How to handle that bad apple in the barrel?
Ever felt frustrated when faced with that same old
troublesome situation with an employee?
Ever felt like you didn’t have the management tools to handle the situation?
Now you do….
PROGRESSIVE DISCIPLINE!

11. What is Progressive Discipline?
For discipline to be progressive, each related event or incident must trigger a response that has more severe penalties.
A supervisor must make employee aware of the behavior and give the opportunity to change.

12. Principles Surrounding Discipline
Corrective
Fair & Consistent
Progressive
Due Process

13. Let’s take a 10 minute break!

14. Progressive Discipline Steps
Termination

15. Oral Warning Be specific Focus on the problem, not the person
Indicate how negative behavior affects team and clients/individuals
Stress expectations for improvement
Explain possible ramifications if behavior does not change
Document meeting

16. How to Compose Written Warnings
Describe problem
Who, What, Where, When, & Why
Refer to any prior informal discussions or reminders about the issue
Describe specific changes needed to improve behavior
Indicate consequences of failure to change
Must be signed by supervisor & employee
Witness signature required with employee refusal to sign
Submit warning to HR for personnel file

17. How to Present a Written Warning
Ensure privacy
Have a witness
Review document
Allow for response
Offer assistance
Be supportive
Discuss consequences

18. BREAKOUT ACTIVITY #2A and #2B

19. Progressive Discipline Do’s
Investigate each incident regardless of how it first appears
Select appropriate time & place to meet privately with the employee
Allow the employee to explain his/her understanding of incident
LISTEN!
Present the disciplinary action in a calm manner

20. Suspension Policies Definition: Temporary removal of an
employee from their position.
HeartShare Policies:
Applicable in certain situations of misconduct
Protective measure in allegations of client/consumer abuse
Penalty for violations of employee policies and procedures

21. Terminations Done the Right Way Must…
Be discussed with HR
Be approved by director & department head
Be done in private
Include a witness
Never be a surprise to an employee
Include a discussion on the employee appeal/grievance process

22. NOW YOU KNOW THE STEPS… SOAR TO THE TOP! GOOD LUCK