1. Title Layout SUBTITLE

2. PRESENTED BY :- HAYATULLAH REG.NO:- 1411-316019

3. TOPIC SOPS OF MARRIOTT HOTEL OF ISLAMABAD

4. What is a Standard Operating Procedure (SOP)? An SOP is a procedure specific to your operation that describes the activities necessary to complete tasks in accordance with industry regulations, provincial laws or even just your own standards for running your business. Any document that is a “how to” falls into the category of procedures. In a manufacturing environment, the most obvious example of an SOP is the step by step production line procedures used to make products as well train staff.

5. ABOUT MARRIOTT Marriott International, Inc. is a leading global lodging company with more than 6,000 properties in 122 countries and territories, reporting revenues of more than $17 billion in fiscal year 2016. Founded by J. Willard and Alice Marriott and guided by family leadership for nearly 90 years, the company is headquartered outside of Washington, D.C. in Bethesda, Maryland.

6. The five-star international Islamabad Marriott Hotel is located at the foot steps of the famous Margalla Hills and is within close proximity to Rawal Lake, the town center, President & Prime Minister Houses, Ministry of Foreign Affairs, Senate, Parliament House, Foreign Missions, World Bank, Government Offices, corporate sector, Print and Electronic media offices etc. The Hotel is a favorite rendezvous of politicians, diplomats, businessmen and movers and shakers of the country. Owing to the perfect location of the hotel, it hardly takes half an hour. ISB MARRIOT HOTEL

8. Guest Rooms Newly renovated deluxe rooms, broadband internet ports and wireless access, 42" plasma screen TV. Electronic Safe Deposit Box in each room Newly renovated Executive rooms, broadband internet ports and wireless access, 42" plasma screen TV. All Room Door has an Electronic Locking System Fabulous view of the Margalla Hills Direct access from elevator landing to fabulous Health Club, GYM with Spa & pool Book 10 or more rooms at this hotel

9. ROOM OVERVIEW Furniture and Furnishings: >Chair >Alarm Clock >Safe, in room >Outlet with dual voltage adaptors >Table with seating for 1 >Desk, writing / work, electrical outlet >Iron and ironing board >Washer and dryer Food & Beverages: >Room service, 24-Hour >Bottled water, complimentary >Coffee maker / tea service >Instant hot water >Mini-bar

10. Bath and Bathroom Features >Shower >Hair dryer >Robe >Slippers Kitchen features >Mini-refrigerator Internet and Phones >Phones: 3 >Phone features: voicemail, and speaker phone >High speed Internet, complimentary >Wired Internet, for a fee >Wireless Internet, complimentary

11. Rooms Maximize your time in Islamabad a). Guest room (King, Mountain view) b). Executive level (Guest room, King or Twin/Single Bed(s), Mountain view) c). Executive level ( 1 Bedroom Junior Suite, King ) d). 1 Bedroom 2 room Suite (King, Bathrooms: 2) e). 1 Bedroom 2 room Suite (King)

13. Deals & Promotions Discounts & Savings  Air, Car, and Vacation Packages (Book your perfect vacation or weekend getaway.)  Marriott Rewards (Redeem your Marriott Rewards points to stay here.)  AAA/CAA ( Use your AAA/CAA membership to save on everything from room rates to spa treatments at over 2,600 Marriott hotels.)  Marriott Senior Discounts (If you’re 62 years or older, you can save at least 15% on your room rate at over 2,000 Marriott hotels.)  Corporate / Promotional Code (Enter your valid code when making a reservation to take advantage of special rates and promotions.)  Government & Military (Qualified government employees and military personnel are eligible for special rates and offers.)

14. Xavier Health Club The Xavier Health Club is equipped with state of the art gym, steam rooms and saunas with an indoor and outdoor swimming pool. The gym features equipment for cardiovascular and strength exercises.Professional personal trainers are also available. Hours: 24 Hours, 7 days a week Appointment is Required. Phone: +92 51 2826121, ext. 2638

15. Dining At this Hotel Dining Services Room service, 24- hour Room service Breakfast Buffet breakfast, fee from 15.00 USD Continental breakfast, fee from 11.00 USD Full American breakfast, fee from 18.00 USD

17. Fitness Xavier Health Club (Hours: 24 Hours, 7 days a week) Health Club (Hours: 24 Hours, 7 days a week) Equipment & Services Cardiovascular Equipment Free weights Additional equipment: Medicine Ball,sPlates and body bards Fitness classes: Complimentary

18. Swimming Indoor Pool Days: sun, mon and Tuesday Indoor Towels provided Children's Pool Outdoor Pool Outdoor Towels provided Children's Pool Heated Whirlpool Towels provided

19. Maps & Transportation Islamabad Marriott Hotel

20. Equipment & Services Meeting Equipment AV equipment CD player Film projector LCD projector Microphone Overhead projector PA system portable Stage: portable TV TV production service provider Walkie talkie radios Meeting Services AV technician Carpenter Copy service Decorator Electrician Laborer Locksmith Photographer Security guard Videoconferencing

21. Business Services Copy service Fax service Full-service business center Messenger service Network/Internet printing On-site Business Center is Staffed Post/parcel Secretarial service Business Equipment Computers Printers High-speed Internet access Meeting rooms:Wired,Wireless Catering Afternoon Break Coffee Break Dinner Lunch Reception

22. Arrival Information Internet Access Guest rooms: Complimentary Wireless, Wired Lobby and public areas: Complimentary Wireless Meeting rooms: Wireless, Wired Pet Policy Pets not allowed Parking Complimentary on-site parking Complimentary valet parking Property Details 5 floors, 269 Rooms, 19 suites 17 meeting rooms, 44,492 sq ft of total meeting space

23. Hierarchy of Front Office, Front Office manager Ass. Front office manager Duty managerGuest relations manager AYS manager Business center Manager Reception Shift-in charge Bell captain Transport manager Protocol officer Bookshop Supervisor Guest Relation officer AYS Officer Business Center Excutive Reception GSO Bell boy Door Man Driver Airport GSO