1. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Human Resource Management Dr. Aravind Banakar 9901366442 – 9902787224

2. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Human Resource Management Case Studies CASE STUDY (20 Marks) It has been widely reported that the very nature of work at BPOs has resulted in employee burnout and other stress related disorders. The problem was compounded in countries such as India, where employees had to work in night shifts as these BPOs catered to overseas clients Working continuously in such shifts, handling stressful transactions with clients, led to mental and physical exhaustion. In addition to workplace stress, the personal habits and undisciplined lifestyle of some employees further compounded their problems.

3. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com A combination of factors including monotonous but stressful work, and good starting salary at an early age, pushed some employees toward high risk behavior such as alcoholism, substance abuse and promiscuity. Indian BPOs were facing a peculiar problem. Alcoholism, substance abuse and promiscuity had become a part of the "BPO culture" and lifestyle. Organizations intended to curb such behavior with alcohol testing and HIV testing measures. Would this policy lead to discrimination, experts wondered.

4. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Answer the following question. Q1. Give an overview of the case. Q2. Explain the reasons of peculiar problems, Indian BPOs are facing. Q3. Give reasons of night shifts in BPOs. Q4. As a HR head, what measures you will initiate to curb the undesired behavior of BPO employees.

5. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Global Study Solutions Dr. Aravind Banakar aravind.banakar@gmail.com www.mbacasestudyanswers.com 9901366442 – 9902787224