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2. Organizational behavior Q1.Within the framework of the emotional intelligence domains of self-awareness, self-management, social awareness, and relationship management, discuss the various factors that might have led to Diana’s failure to be promoted. Q2. What competencies does Diana need to develop to be promotable in the future? hat can the company do to support her developmental efforts? Q3.What competencies are needed to be creative? Q4. Identify methods through which creativity can be nurtured. Q5.Based on your knowledge of team dynamics, explain why the packaging department is less productive than other teams at Treetop.

3. Q6.How should Treetop change the nonproductive norms that exist in the packaging group? Q7.What structural and other changes would you recommend that may improve this situation in the long term) Q8.What barriers to effective communication existed in Aluminum Elements Corp? How did the author deal with these? What would you do differently? Q9.Identify and discuss why John was upset at the end of the case. What should the writer do at this time?

4. Q10.You have been put in charge of a cross-functional task force that will develop enhanced Internet banking services for retail customers. The team includes representatives from marketing, information services, customer service, and accounting, all of whom will move to the same location at headquarters for three months. Describe the behaviors you might observe during each stage of the team’s development. Q11.Informal groups exist in almost every form of social organization. What types of informal groups exist in your classroom? Why are students motivated to belong to these informal groups? Q12.You have been assigned to a class project with five other students, none of whom you have met before. To what extent would team cohesiveness improve your team’s performance on this project? What actions would you recommend to build team cohesiveness among student team members in this situation?

5. Q13.The late management guru Peter Drucker said, “The now-fashionable team in which everybody works with everybody on everything from the be inning rapidly is becoming a disappointment.” Discuss three problems associated with teams. Q14.You have been asked to lead a complex software project over the next year that requires the full- time involvement of approximately 100 people with diverse skills and backgrounds. Using your knowledge of team size, how can you develop an effective team under these conditions?

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