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2. Personnel Management Case (20 Marks) The quality of work life (QWL) research programme, which has been in progress for sometimes now, has tried to understand human behavior in the work situation in order to enhance productivity job satisfaction and employee involvement. QWL takes a holistic view of the employee at the work place. The focus has shifted from time to time. QWL related activities are several but revolve around work restructuring, job design, participative problem solving, reward systems and work environment.

3. Answer the following question. Q1. What do you understand by the concept of QWL? Q2. Identify its major activities and concerns? Q3. Discuss the relevance of QSL in the Indian context? Q4. ‘Flexible working time arrangement can be an answer to the multifarious roles of the Indian worker’, Evaluate.

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