1. www.convergencetechnologycenter.org DUE 402356 Asterisk “The Future of Telecommunications” Vincente D’Ingianni Director of Professional Services Binary Systems, Inc. vincente@binary-systems.com

2. www.convergencetechnologycenter.org 2 What is Asterisk? Asterisk is a complete VoIP Softswitch, designed to reproduce the features of standard office PBX system. Asterisk is also a Voice over IP toolkit which allows interaction between these PBX features and IP-based networks (local and remote.) Asterisk is hardware independent, and is designed to run on numerous operating systems.

3. www.convergencetechnologycenter.org 3 Mark Spencer – Creator of Asterisk Mark Spencer and Vincente D’Ingianni presenting at SIP Sizzles 2003

4. www.convergencetechnologycenter.org 4 Proprietary API Media Gateways / Endpoints MGCP PCI Bus Ethernet SCCPH.323 Asterisk IAX Ethernet SIP Asterisk Softswitch System Architecture

5. www.convergencetechnologycenter.org 5 Asterisk Capabilities Telephony gateway (TDM channels - PRI,POTS) VoIP Gateway (IP channels) IVR system (Interactive Voice Response) Voicemail System Scriptable telephony-to-anything (Perl, C, etc.) much, much more…

6. www.convergencetechnologycenter.org 6 Asterisk is not… A Billing system A CRM system A web server or XML server A configuration tool for VoIP devices A voice recognition system A USENET or email client …but it is often bundled with these subsystems to form a complete solution.

7. www.convergencetechnologycenter.org 7 Asterisk Goals Provide Open-Source implementations of basic PBX functionality Be vendor neutral (despite last point here) Be as all-encompassing as possible for features Be flexible and provide hooks for advanced features Move proprietary hardware features into open source software (HMP functionality) Integrate with 3 rd party telephony hardware devices (DSP functionality) Sell TDM hardware cards for Digium

8. www.convergencetechnologycenter.org 8 Who is Digium? Primary supporter of Asterisk development. Owner of the CVS server/bug system/mailing list boxes/etc. Approves all patches and features by community Produces TDM cards (“Wildcard” hardware) which works particularly well with Asterisk Owner of the disclaimers for all contributions to Asterisk, holder of copyright

9. www.convergencetechnologycenter.org 9 Asterisk is not quite GPL Asterisk is GPL, but with an important clause Digium can license branches of the source such that those branches are not GPL Digium gets disclaimers from all contributors saying that Digium can license branches of the code.

10. www.convergencetechnologycenter.org 10 VoIP Channels SIP - Session Initiation Protocol (internal stack) H.323 – via OpenH323 Project MGCP - Media Gateway Control Protocol (internal stack) SCCP – Cisco Skinny Protocol (internal stack) IAX – Inter-Asterisk eXcange Protocol  Special open-source protocol developed for communicaiton between Asterisk servers.

11. www.convergencetechnologycenter.org 11 VoIP Channel Endpoints Phones for VoIP (SIP):  Grandstream 102  Cisco ATA 186  Sipura  Cisco 7960/7940  Polycom IP-501, IP-601, etc.  Snome  Many others Software for VoIP (SIP)  www.xten.com - free SIP client (“Lite”)  gnophone.com - Linux SIP client  Windows Messenger

12. www.convergencetechnologycenter.org 12 TDM and Other Channels TDM POTS cards (Digium, Zapata, Voicetronix, etc.) TDM Digital (AdTran VoFR, Digium E1/T1, etc.) All TDM cards require install of Zaptel driver suite CAPI (ISDN card support for Linux ISDN driver) USB dongle for FXS Modem drivers for certain modems Speaker/headphones

13. www.convergencetechnologycenter.org 13 System Requirements No clear rule of thumb on processor size; at least 500 MHz PIII recommended. Almost any version of Linux is supported. Source & binaries (including sounds) are ~35 MB Using complex codecs (i.e.: G.729, Speex, etc.) will increase processor load dramatically  Remember this is processed on the host processor – HMP Best to have a > 1.5 GHz machine for multi-channel use. Mac OS X / FreeBSD is becoming stable for non-hardware channels. VMWare and Parallels Virtual Machines

14. www.convergencetechnologycenter.org 14 Call Flow (briefly) Calls come in on channels and are then handed to the “extensions.conf” file, which is the dialplan Dialplan contains logical sections of matches called ‘Contexts,’ and each channel sends a call into the dialplan with a context name and a dialed number. The dialplan then matches (with modified regexp’s) the number being dialed, and runs applications accordingly Each match on the dialed number has an order of steps called ‘Priorities’, and are indicated with an integral incrementing number.

15. www.convergencetechnologycenter.org 15 Regular Expressions (briefly) All regular expressions start with “_” character in dial examinations. “X” means any number, “N” is any number other than 0 or 1 “.” means any number of characters Brackets represent groups, with standard “-” and “,” meanings ([1-9] or [0,1,2]) Example: _1410985012X is the same as _1410985012[0-9]

16. www.convergencetechnologycenter.org 16 Call Flow (cont’d) [from-my-pri] exten => 14109850123,1,Answer exten => 14109850123,2,Wait(2) exten => 14109850123,3,Playback(monkeys) exten => 14109850123,4,Goto(more-monkeys,123,1) [more-monkeys] exten => _12X,1,Playback(sorry-no-more-monkeys) exten => _12X,2,Hangup

17. www.convergencetechnologycenter.org 17 Redirection based on ANI You can match against calling number instead of called number. This is known as “The ex-girlfriend filter” by the inventor of the routines This pattern matches against called number (1410…) and also against calling numer (301…) exten => 14109850123/3013659999,1,Busy

18. www.convergencetechnologycenter.org 18 Redirection of Call Flow GotoIf - can parse basic Booleans GotoIfTime - handy way to deal with time-based redirection Some applications will add 101 to the existing priority when certain errors occur (notably, Dial does this on busy, and DBget/DBput do this on errors reading from the internal database) Any other type of errors result in channel hangup

19. www.convergencetechnologycenter.org 19 Variables ${VARNAME} is how variables are used Variables must be declared before Booleans can be performed Variables can be nested during setting exten => 123,1,SetVar(BAR=blah) exten => 123,2,SetVar(FOO=3) exten => 123,3,SetVar(NEWVAR.${FOO} = ${BAR}) This results in ${NEWVAR.3} being set to “blah”

20. www.convergencetechnologycenter.org 20 Special Variables ${EXTEN} - always the most important variable. This is the number that is being currently evaluated. ${CALLERIDNUM} - the ANI (if available) of the call leg that is creating the call Some others, less used: ${EPOCH}, ${ENV(var)}, ${CONTEXT}, ${PRIORITY}, several other descriptors of the call leg we’re processing

21. www.convergencetechnologycenter.org 21 Some Applications Dial - connects an inbound call with some other channel. The first argument specifies the technology (SIP, Zap, H323, etc.) and the number to be dialed, the Ring-No-Answer delay, and options (if desired) exten => 1234,1,Dial(SIP/1234,25) exten => 1234,2,Voicemail2(u1234)

22. www.convergencetechnologycenter.org 22 Some Applications (cont’d) Playback(filename)  Plays a sound file in.gsm format Background(filename)  Plays a sound file while listening for DTMF (touch tone) input [test] exten => 123,1,Background(press-a-number) exten => 123,2,Goto(1) exten => _X,1,SayDigits(${EXTEN})

23. www.convergencetechnologycenter.org 23 Some Applications (cont’d) MeetMe(conf#)  Adds the caller to a conference room (optionally muted or unmuted) Monitor  Records channel (in and out) to.wav or.gsm files PrivacyManager  Forces anonymous calls to enter valid ANI

24. www.convergencetechnologycenter.org 24 Some Applications (cont’d) DISA  Lets callers from one channel get dialtone on another channel SetMusicOnHold  You can specify.mp3 files as music on hold selections (random or sequential) MP3Player  Fairly useless, but fun. You can specify files or streams of.mp3 to be played to callers.

25. www.convergencetechnologycenter.org 25 Some Applications (cont’d) There are over 80 different applications in the system – more created each day. Applications are easily created and added if you’re a decent C coder or scripting coder. Channels are generic, so you don’t have to know about any of the ugly VoIP or TDM stuff.

26. www.convergencetechnologycenter.org 26 Voicemail Voicemail can be sent as email as well as stored on disk  (1 minute = 100KB) Short pages can be sent to email addresses when VM received Customizable timezones and time readouts per user - supports multiple languages WAV or GSM file format for storage or email Dial by name directory hinges on VM data

27. www.convergencetechnologycenter.org 27 Practical Uses Ditch your long distance company! SIP long distance (domestic and int) providers starting to crop up at low rates. Use Asterisk to gateway to them. Prevent phone spam! Callers with no CID get ditched. Filter your phone lines. Allow or forward callers who are on “priority” lists based on ANI.

28. www.convergencetechnologycenter.org 28 Practical Uses Enterprise-quality SIP connection services are now available. Interconnect office PBXs at zero network cost Get “Unified Messaging” Give ubiquitous access to the PBX for home/traveling employees Disaster recovery scenarios Move phones into your IT department and away from your expensive PBX consulting firm Eliminate adds/moves/changes as physical chores

29. www.convergencetechnologycenter.org 29 Advanced Topics Call queues - you can build a call center with Asterisk, with various call weightings and agent logins/hot seating Multi-ring, cascading ring with different technologies (inbound calls forward to your desk line and your cell phone - first answer gets it) Multi-language support with same dialplan Festival integration for voice synthesis

30. www.convergencetechnologycenter.org 30 Really Advanced Topics Manager interface: TCP socket based interface for controlling and monitoring the system; meant for automated manager tools (see: gastman) AGI scripts: built-in scriptable hooks to allow passing of data back and forth between Asterisk and external programs. Asterisk.pm - Perl module that works with AGI to handle grunt work of call handling

31. www.convergencetechnologycenter.org 31 Really Advanced Topics (cont) Sybase and MySQL modules CDR (call detail record) output can be customized or put into database instead of flat file Use IAX2 trunk mode to get up to 200% more calls in the same bandwidth as other VoIP systems Dynamically Route your calls to least-cost providers

32. www.convergencetechnologycenter.org 32 Other Asterisk Applications Can run PPP or HDLC over channels  Asterisk can be a RAS server or a router Can use speaker/microphone as a “phone line” Video Calls or Conferencing ENUM e.164 DNS-based call routing  Example: 2.1.2.1.2.5.4.3.0.5.1.e164.arpa. TDM over ethernet for front-end processing

33. www.convergencetechnologycenter.org 33 Asterisk Resources http://www.asterisk.org/ - Latest Source Code http://www.asterisk.org/ http://www.digium.com/ - Asterisk TDM hardware http://www.digium.com/ http://www.voip-info.org/ - General VoIP How-To Info http://www.voip-info.org/ http://www.xten.com/ - Softphone http://www.xten.com/ http://www.asterisk-vonage.com/ - Asterisk to Vonage connectivity http://www.asterisk-vonage.com/ http://www.binary-systems.com/ - Asterisk Consulting & Training Services http://www.binary-systems.com/