1. Transforming Your Organization for Managed Care
Kimberly Miller, MPA
Margrit Springer, MSW, LISW-S, LICDC-CS

2. Training Objectives
Provide realistic ideas, goals and timelines to support agency preparation for Managed Care changes.
Support identification of current program strategy and assessment of needed change.
Encourage consideration for collaboration and support internally and within the mental health community.
Consideration for agency cultural change in the new Managed Care world.

3. Agenda Committee development and implementation Agency partners
Timeline
Committee development and implementation
Agency partners
Program Assessment and development
Same Day Access
Continuum of Care
Organizational culture and communication
Questions

4. Managed Care is Coming…

5. Timeline & Committees

6. Agency Partners & Consultation
David Swann and MTM Services
Training and consultation support
Efficiencies and new process
St. Joseph Orphanage – Cincinnati, Ohio
Comparative agency
Program structure, process and development
Children’s Hope Alliance – North Carolina
Alexander Youth Network – North Carolina

7. Program Assessment & Development
The Buckeye Ranch Front Door…
Same Day/Open Access
Definition: An engagement strategy whereby organizations offer assessments on the same day they are requested by the consumer, without a scheduling delay or waitlist, resulting in quicker access for the consumer and an eradication of consumer no shows for assessments.
Centralized Scheduling
Definition: Customer-focused practice that allows rapid responses to changing client scheduling needs. A practice management tool that makes efficient use of valuable human resources by reducing no shows and providing the ability to know the available service capacity at any moment.

8. Program Assessment & Development
The Buckeye Ranch Continuum of Care…

9. Agency Culture

10. Agency Culture & Change
Utilization of resources
Distribution and sharing of consulting materials
Participation on committees
Diverse representation of staff responsible for sitting on committees, assessing process, and implementing change
Communication!
Team meetings
Individual supervision
communication
The Ranch Scoop

11. Communication – The Ranch Scoop!
Video

12. Questions?
Thank you!