Neptune Service Tech Guide

Neptune Service Tech Guide
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Entering Service Mode Customer Complaint Codes on Display Service Mode Tests Component Troubleshooting Wash Performance Diagnostic Codes Schematics Help Codes 5500 &55FL 6500 7500 Crosley HE

Component Trouble shooting
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Electrical Connections Component Locator Water Valve Membrane Pad Door Lock Pump Unbalance Circuit Motor & Controller Electronic Control

Customer Complaints Not Draining Leaking Water Temperature
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Not Draining Leaking Water Temperature Not Tumbling Suds Not Filling Wet Clothes Noisy Display Lights Up Not Locking Not Dispensing Not Unlocking Not Spinning Does not start Stops Mid Cycle Run Time Too Long Time Jumps Continues to Fill Wrinkled Boot

Wash Performance Lint on Clothes Tearing / Ripping Suds on Clothes
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Wash Performance Lint on Clothes Tearing / Ripping Suds on Clothes Tangling

BEFORE proceeding, remove articles in tub.
Entering Service Mode CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT BEFORE proceeding, remove articles in tub. Service Mode allows you to enter the diagnostics of the machine control to verify the system operation of the unit and check component function. FOR MAH5500,55Fl,6500 Models Simultaneously press “DELICATES & HEAVY SOIL”, hold until an audible triple beep Displays “00”. You are now ready to proceed with System Checks and component diagnosis. Continue…

Entering Service Mode CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT BEFORE proceeding, remove articles in tub. Service Mode allows you to enter the diagnostics of the machine control to verify the system operation of the unit and check component function. FOR 7500 Models Simultaneously press “DELICATES & HEAVY SOIL”, hold until the following screen appears Continue…

Entering Service Mode CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT BEFORE proceeding, remove articles in tub. Service Mode allows you to enter the diagnostics of the machine control to verify the system operation of the unit and check component function. FOR CROSLEY MODELS (CAH4205) MODELS Simultaneously press “ *HIDDEN & HEAVY SOIL” keys, hold until Display reads “00”. The * hidden key is located under the surface of the last character (y) in the brand name. * Hidden Key

Service Mode Tests Control Board Output Tests
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Control Board Output Tests Control Board Input Tests Quick Spin Test Quick Service Cycle Fast Time Down Test No Fill Test

CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Electrical Connections Electrical Connections can be a major source of No Apparent defects and (NAD) and Operation Normal service calls. Poor electrical connections can cause intermittent problems leading to misdiagnosis and repeat service calls. It is always a good idea to rule this out prior to diagnosing any major problems. Always ensure electrical connectors are fully inserted and latched at both ends of a circuit. Remove the connector and check to ensure the wires are properly crimped and seated in the terminal. Any loose wires in the crimp could cause intermittent problems. Reconnect the connector at both ends and make sure it is fully latched. Replace harness if loose wires exist. Look at terminals (both male and female) for evidence of burn marks. If burn marks are present, there is a good possibility a loose connection exists.

CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Water Valve Service Mode: “DELICATES & HEAVY SOIL”, Displays “00”( *Hidden & Heavy soil for Crosley) Press “RINSE”, Displays “ot” (Oh Tee, output test mode) Press “COTTON STURDY”, hot water should be dispensing (“Normal” for Crosley) Press “WRINKLE FREE”, cold water should be dispensing Press “DELICATES”, water should be dispensing into bleach cup (*Hidden Key for Crosley) (Note: cold or hot water valve must be toggled on for bleach water to dispense) Press, “HAND WASH”, water should be dispensing into softener cup (Note: cold or hot water valve must be toggled on for softener water to dispense) Press, “COTTON STURDY, WRINKLE FREE, DELICATES, HAND WASH” to toggle off all the valves Press, “PRESOAK”, pump will turn on to drain the tub, press again to toggle off once water is removed. Press, “OFF” twice to exit the output test mode.  If valve does not work Check electrical connections on valve and board outputs to valve. Check pressure switch using board Input Test. If sensing a high level, valve will not turn on. Check to see if there is water in the tub. Drain water performing the pump output test. Check door lock sense circuit.

CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Membrane Pad Service Mode: “DELICATES & HEAVY SOIL”, Displays “00” Press “WRINKLE FREE”, Displays “OU.” Press each button once, sequencing from left to right. All the embedded LED’s should light up except wrinkle free. The “U” will alternate as buttons are pressed. After all buttons have been pressed, the Estimated time display will display, “PA” if there are no issues with the membrane switch pad. Note: If there is at any time 5 seconds of inactivity, the test will exit. If other diagnosis needed, remain in Service Mode and press back button at top of slide to proceed with further diagnostics or…. Press, “OFF” twice to exit the input test mode. Note: This test is for MAH5500, MAH The MAH55FL does not have a signal button and will not pass the membrane switch pad check.

CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Door Lock Service Mode: “DELICATES & HEAVY SOIL”, Displays “00” ( *Hidden & Heavy soil for Crosley) Press “RINSE”, Displays “ot” (Oh Tee, output test mode) Press “MAX EXTRACT”, control sends an lock pulse every second for 10 seconds. Press “MAX EXTRACT” again, control stops sending a lock pulse Press “Extra Rinse”, control sends an unlock pulse every second for 10 seconds Press “Extra Rinse” again, control stops sending an unlock pulse If fails to lock, open unit and check for loose electrical connections at the door lock and machine control. Check for proper outputs from the machine control board If other diagnosis needed, remain in Service Mode and press back button at top of slide to proceed with further diagnostics or…. Press, “OFF” twice to exit the output test mode.

CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Pump Service Mode: “DELICATES & HEAVY SOIL”, Displays “00” (*Hidden & Heavy soil for Crosley) Press “RINSE”, Displays “ot” (Oh Tee, output test mode) Press, “PRESOAK”, pump will turn on to drain the tub, press again to toggle off once water is removed. If other diagnosis needed, remain in Service Mode and press back button at top of slide to proceed with further diagnostics or…. Press, “OFF” twice to exit the output test mode.

CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Unbalance Circuit Service Mode: “DELICATES & HEAVY SOIL”, Displays “00” (*Hidden & Heavy soil for Crosley) Press “TEMP DOWN”, Displays xxxxx Press “DOWN ARROW” (below the cold/cold temperature) Displays “u0” (You Oh) for balanced or “uI” (You Eye) for unbalanced. If displays “uI” a Service Call is required. If other diagnosis needed, remain in Service Mode and press back button at top of slide to proceed with further diagnostics or…. Press, “OFF” twice to exit the input test mode.

CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Motor / Controller The removal of the front panel is required. Unplug the wash machine Remove front panel and pull the JP4 connector from the motor control board. Reconnect the washer power cord to supply voltage. Make sure the door is closed. Access Service Mode and Output test. Lock the door by pressing “max extract”. Press “Stain Cycle” to start the test. 120VAC is sent to the motor controller and the spinner should rotate at 50 RPM until the test is stopped. For Crosley, Select “SPIN” and press “Start/Pause”; ignore steps 4, 5, 6 If motor does not Run If motor does Run

CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Motor / Controller Motor Does Not Run, turning the spinner Check the voltage input at the motor control harness. If there is power to the motor controller Check all wire connections Check resistance across phase windings of the motor at the motor harness cable shown in diagram below. If phase windings are in specification, replace the motor controller If there is no power to the motor controller Check loose electrical connections at machine control board or broken wires in harness. Check door actuator switch and related wiring. Motor Phase windings

CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Motor / Controller Motor Does Run, but either does not turn spinner at 50rpm or runs intermittently during regular wash cycle Disconnect JP4 connector from Machine control and motor control and check resistance of Signal Common , Tach and Torque wires of the JP4 at the motor control and machine control. See Machine Schematic for wiring details. Replace harness if no continuity. Check Diagnostic Codes. Look for 06,16,24,25 codes and respond according to recommendations on the specific diagnostic codes. Still not operating properly, it is necessary to check signal at the following places during the quick service cycle test,: Output of Signal Common at Machine Control, then compare to Input at Signal Common on Motor Control. Replace the component that does not have the signal. Output of Torque PWM at Machine Control, then compare to Input at Torque PWM on Motor Control. Replace the component that does not have the signal. Input of Tach on Machine Board to Output of Motor Control at Tach on Motor Control. It is possible to check the signal with a Voltmeter that can measure frequency or peak voltage fast enough, although a Oscilloscope is better. After doing the above tests replace the component has does not receive the signal.

CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Machine Control Board INPUT / OUTPUT for MAH5500 Refer to actual guide found in machine console for most accurate table/wiring diagram

CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Machine Control Board INPUT / OUTPUT for MAH6500 Refer to actual guide found in machine console for most accurate table/wiring diagram

CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Machine Control Board INPUT / OUTPUT for Crosley Refer to actual guide found in machine console for most accurate table/wiring diagram

CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Machine Control Board INPUT / OUTPUT for MAH7500 Refer to actual guide found in machine console for most accurate table/wiring diagram Continue…

CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Electronic Control There are a lot of problems that can be potentially traced to the electronic control board. However, correct diagnosis of the control board involves making sure of the following: Check to ensure electrical connectors to Control Board are properly seated Perform Board Output Test Perform Board Input Test Check Voltages on all pins as shown in Machine Control Board INPUT/OUTPUT chart. If no voltage present at Control Board, machine board needs to be replaced.

Service Mode Tests Quick Spin Test
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Quick Spin Test Service Mode: “DELICATES & HEAVY SOIL”, Displays “00” (*Hidden & Heavy soil for Crosley) Press “SPIN”, starts the Quick Spin Test The following steps are as follows: Lock the door Spin to 350 rpm and hold for 6 seconds Spin to 550 rpm and hold for 6 seconds Spin to 600 rpm and hold for 6 seconds Spin to 650 rpm and hold for 6 seconds Spin to 800 rpm and hold for 6 seconds If other diagnosis needed, remain in Service Mode and press back button at top of this slide to proceed with further diagnostics or…. Press, “OFF” twice to exit the output test mode.

Service Mode Tests Quick Service Cycle
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Quick Service Cycle Service Mode: “DELICATES & HEAVY SOIL”, Displays “00” (*Hidden & Heavy soil for Crosley) Press “DELICATES”, starts the Service Cycle. (*Hidden Key for Crosley) If other diagnosis needed, remain in Service Mode and press back button at top of this slide to proceed with further diagnostics or…. Press, “OFF” twice to exit the output test mode.

Service Mode Tests Fast Time Down Test
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Fast Time Down Test Service Mode: “DELICATES & HEAVY SOIL”, Displays “00” (*Hidden & Heavy soil for Crosley) Press “Quick”, advances the program to the next wash cycle

Service Mode Tests Continue… Control Board Input test for MAH5500
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Control Board Input test for MAH5500 Refer to actual guide found in machine console for most accurate table/wiring diagram Service Mode: “DELICATES & HEAVY SOIL”, Displays “00” Press “HAND WASH”, Displays “OU.” Continue…

Service Mode Tests Continue… Control Board Input test for MAH6500
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Control Board Input test for MAH6500 Refer to actual guide found in machine console for most table/accurate wiring diagram Service Mode: “DELICATES & HEAVY SOIL”, Displays “00” Press “HAND WASH”, Displays “OU.” Continue…

Service Mode Tests Continue… Control Board Input test for Crosley
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Control Board Input test for Crosley Refer to actual guide found in machine console for most accurate table/wiring diagram Service Mode: “*Hidden & Heavy Soil” ,Displays “00” Press “HAND WASH”, Displays “OU.” Continue…

Service Mode Tests Continue…
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Control Board Output Test for MAH5500, MAH6500 Refer to actual guide found in machine console for most accurate table/wiring diagram Service Mode: “DELICATES & HEAVY SOIL”, Displays “00” (*Hidden & Heavy soil for Crosley) Press “RINSE”, Displays “ot.” While in Board Output Test, performing a Key Press will activate the item in the “Function Performed” column. Continue…

Service Mode Tests Continue… Control Board Output Test for Crosley
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Control Board Output Test for Crosley Refer to actual guide found in machine console for most accurate table/wiring diagram Service Mode: “*Hidden & Heavy Soil” Press “RINSE”, Displays “ot.” While in Board Output Test, performing a Key Press will activate the item in the “Function Performed” column. Continue…

What is a diagnostic code
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT A problem with a system that is detected and logged in the control board and it is recommended the machine be serviced. Unless it is otherwise noted, other cycles should be able to be started and the display would revert back to displaying time on another cycle start. Diagnostic Codes should be viewed before replacing any components to prevent additional “good”components being replaced. To view diagnostic codes Service Mode: “DELICATES & HEAVY SOIL”, (*Hidden & Heavy soil for Crosley) Displays “00” Press “Presoak”, Displays ‘d’. Use “arrow” to scroll up and down

Diagnostic Codes Continue… Service Mode: “DELICATES & HEAVY SOIL”,
Displays “00” Press “DOWN ARROW”, Displays ‘d’ CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT What is a diagnostic code? Continue…

Diagnostic Codes Continue… CONSUMER COMPLAINT TROUBLE SHOOTING LAST
PREV MAIN NEXT Continue…

Diagnostic Codes Additional Diagnostic Codes CONSUMER COMPLAINT
TROUBLE SHOOTING LAST PREV MAIN NEXT Additional Diagnostic Codes

What is a help code CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT A system responded differently than expected. The severity level is generally less than that of a diagnostic code. Help codes are logged and stored in memory. They should be used to to understand minor problems the washer experiences in a given cycle. To view help codes: Service Mode: “DELICATES & HEAVY SOIL”, (Cannot check for help codes in Crosley Models) Displays “00” Press “Stain Cycle”, Displays ‘h’. Use “arrow” to scroll up and down

Help Codes Continue… What is a help code? Help Code Description
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Help Code Description Trigger Action to be taken (Reserved to indicate no entry in log) 1 Unbalance Load Detected after several attempts to spin to top speed in final spin. Unbalance load condition existed during initial ramp up of spin cycle. Resulted in redistribution cycle Informative only; non-critical condition 2 Limit to 550 rpm More than 6 unbalances have occurred, so tub displacement tolerances have been opened up and final speed has been limited to 550 rpm. Help Code 18 will also be logged. 3 Tub sensor shows low position due to large load. Large load, tub position sensor shows low Remove some items of clothing and resume cycle by pressing Start 4 Tub displacement sensor limited final spin speed to 700 rpm. The tub displacement sensor detected too large an amplitude at 550 rpm Informative only; help code 18 will normally also appear What is a help code? Continue…

Help Codes Continue… Help Code Description Trigger Action to be taken
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Help Code Description Trigger Action to be taken 5 Tub displacement sensor limited final spin speed to 850 rpm. The tub displacement sensor detected too large an amplitude at 550 rpm Informative only; help code 18 should also appear 6 Lid sensed open for a very short time period while locked. With the door debounced (sensed) locked, the lid was sensed open during a 2 ms interrupt. Informative only; Diag Code 22 may also be present. 7 Slow drain Low water level contacts of pressure switch not seen as resetting at end of drain cycle. Go to "Will Not Drain" Troubleshooting Section 8 One locked rotor during tumble During startup, the spinner did not reach 10 rpm within 2 sec. (during wash/tumble) Go to "Motor Control Board Output Test" 9 Fill hoses are reversed Water valve thermistor readings are contrary to what is being demanded by washer control board Informative only; Continue…

CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Help Code Description Trigger Action to be taken 10 Locked rotor condition during a spin Go to "Motor Control Board Output Test" 11 12 Motor on at full power for 30 seconds at more than 850 rpm Motor on at full power for 30 seconds at >850 rpm Check for obstruction between spin basket and the outer tub. 13 Low speed spin unbalance detected Neptune FL: Opening of unbalance switches at speed <500 rpm and >100 rpm during a spin Go to "Wet Clothes" Troubleshooting Section 14 Unbalance in a spin at more than 850 rpm Neptune FL: Opening of unbalance switches at speed >850 rpm and during a final spin Informative only; non-critical condition Continue…

CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Help Code Description Trigger Action to be taken 15 Suds detected in pre-wash Suds detected during the pre-wash. Same as Help Codes 16 or 33. 16 Spin suds lock Excess power for 45 sec in wash and non-final rinse spins (less than 525 rpm) Go to "Wet Clothes" Troubleshooting Section 17 Unbalance within a spin between 525 & 850 rpm during a spin. Opening of unbalance switches at speed >525 rpm during a spin. Informative only 18 During the final spin sequence, the machine did not achieve the desired final spin speed. Look at other help & diag codes to determine why. Speed less than desired in final spin speed Evaluate other diag and help codes to determine cause. 19 Power down Loss of power 21 Fast fill. Fill level reached within 2 seconds of fill initiation. Possible slow drain scenario present or customer interrupted wash cycle and started washer over again. Go to "No Water Fill Test" Continue…

CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Help Code Description Trigger Action to be taken 23 Motor on at full power for 30 seconds within a spin at rpm Motor on at full power for 30 seconds between rpm. Informative only 24 Motor overspeed first time (in spin) Motor tach signal seen at maximum speed for one second. 25 Motor overspeed first time (in tumble) 33 Suds detected in wash Control board detects motor torque fluctuations dropping in torque readings. Go to "Wet Clothes" Troubleshooting Section 34 Power at limit too long in low speed spin Maximum torque requested in low speed spin. Go to "Motor Control Board Output Test" 35 Power at limit too long in a tumble. Maximum torque requested in wash/tumble. Continue…

CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Help Code Description Trigger Action to be taken 36 Neptune FL: Motor still running after 240 seconds of coast down after a spin Neptune TL: Motor still running after 480 seconds of coast down after a spin Neptune FL: Motor still running after 240 seconds of coast down after a spin Informative only 37 Motor running too fast during tumble for too long 1 minute after start of tumble, if speed is >85 rpm. Go to "Motor Control Board Output Test" 40 Door/lid is not locked while spinning Motor running and the door is not locked. 41 Tach verification failed during unlock Cycle was paused due to failure to verify tach signal during unlock request. Go to "Will Not Unlock" Troubleshooting Section 42 Motor control not powered during unlock Cycle was paused because motor control not powered during unlock request. 43 Tach unexpectedly present during unlock Cycle was paused because the tach occurred when the motor control was powered during unlock request for the second time. Continue…

CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Help Code Description Trigger Action to be taken 44 Unlocking attempts disallowed because tach signal continues after tach verification. Tach signal observed after tach verification. Go to "Will Not Unlock" Troubleshooting Section 45 Door/lid locked when not expected Door becomes locked outside of a cycle. Go to "Door Lock Test" Troubleshooting Section 46 Cabinet impact sensed Cabinet impact detected by the frame vibration sensor. Informative only 47 Door/lid did not lock after the first try The door lock switch did not go from unlocked to locked when the door lock output was energized. 48 Door/lid did not unlock after the first try The door lock switch did not go from locked to unlocked when the door unlock output was energized. 51 Thermistor voltage may have an open circuit Various miscellaneous triggers Go to "Wrong Water Temperature" Troubleshooting Section 52 Thermistor voltage leads may be shorted. Continue…

Help Codes Continue… Additional Help Codes Help Code Description
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Help Code Description Trigger Action to be taken 53 Thermistor readings do not change while heater is operating Various miscellaneous triggers Go to "Wrong Water Temperature" Troubleshooting Section 57 Machine control detects the High water level as being present but the Low water level is not present. Informative only 58 Machine control detects the High water level as being present but the Medium water level is not present. 59 Machine control detects the Medium water level as being present but the Low water level is not present. Additional Help Codes Continue…

Additional Diagnostic and Help Codes
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Click on embedded file to find additional codes

Schematics MAH5500 & 55FL Schematic
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Refer to actual guide found in machine console for most accurate table/wiring diagram

Schematics MAH6500Schematic

Schematics MAH 7500 Schematic

Schematics CAH 4205 Schematic

Component Locator CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN
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Customer Complaint LEAKING Display Lights Up When Door Opened
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT LEAKING Make sure supply hose connections are not leaking. Check for rubber gasket damage due to over tightening. Make sure end of drain hose is correctly inserted and secured to drain facility. Avoid overloading which can cause the door partially to open. Check internal hose connections Check tub cover. Check door boot alignment and reinstall if necessary. Display Lights Up When Door Opened This is normal Green LED’s remain lit for 10 minutes after the door has been opened. NOT TUMBLING Washer does not tumble for the first 30 seconds after the door has been opened for safety purposes. Fabric cycles such as delicates and hand wash only tumble for a few seconds every 30 seconds. Washer does not tumble during some drains and rinse fills. Check for loose electrical connections at machine control board, motor control board, and motor.

Customer Complaint Continue… NO WATER – NO FILL
· Check to make sure water supply turned on fully. · Normal water level is only 2.5 inches, wash level to 5 inches, rinse level inside the spinner. · Check for kinks in inlet hoses. · Check for clogged inlet screens at faucet and water valve. · Visually check hot and cold separately at dispenser for proper flows, go to Troubleshooting-water valve. · Perform a No Fill Test as follows: Close the door and start a spin cycle to drain all water from the washer to reset the pressure switch. Press OFF and open door to verify all water is removed from the washer. If water still present, go to the table of contents and find and refer to the page on Will Not Drain. If water is drained out, close the door and go to service mode by pressing the DELICATES and HEAVY (*Hidden & Heavy soil for Crosley) SOIL keys together for 3 seconds. If it is likely to need access to the water valve for voltage checks, consider raising the top cover now and close the door so that the following steps will not need to be repeated. While in service mode, press the HAND WASH key that places the washer into the Board Input test. Check the lower water level by pressing the HAND WASH key. “_1” indicates the washer is full. If full, check the lower water level input at the machine control board by reading DC voltage for Lower Water Level – Input from Machine Control Board Input/Output table. If voltage is present at the machine control board, check voltage at pressure switch between BU and BR. If voltage present at pressure switch, replace pressure switch. If voltage is not present at pressure switch, check or repair harness. If no voltage is present at the Machine control board, replace the machine control board. “_0” indicates the washer is empty: If empty, press the WRINKLE FREE key to check the high water level. CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Continue…

Customer Complaint NO WATER – NO FILL - continued
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT NO WATER – NO FILL - continued “ˉˉ1” indicates full. If full, check the high water level input at the machine control board by reading 120 VAC voltage for High Water Level – Input from Machine Control Board Input/Output table. If 120 VAC is not present at the machine control board, check continuity at pressure switch at the GY and YL.If no continuity, replace pressure switch. If continuity, check door switch and harness to pressure switch to Machine control board. If 120 VAC is present at the Machine control board, replace the machine control board. “ˉˉ0” indicates empty. If empty, exit board input test mode by pressing the START/PAUSE key. Then enter board output test mode by pressing the RINSE key. Turn the cold water valve on by pressing the WRINKLE FREE key. Check for cold water flow at the dispenser. If no cold water flow, check the cold water valve for 120VAC between BU and WH. If 120VAC is present at the cold water valve, replace the water valve. If 120VAC is not present at the cold valve, check for 120VAC at the Cold Water Valve output from Machine Control Board Input/Output table. If 120VAC present at Control board, check or replace the harness. If 120VAC is not present at the machine control board, replace the machine control board. If the cold water flows, turn the cold valve off by pressing the WRINKLE FREE button.

Customer Complaint NOISY
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT NOISY Make sure this is not a normal machine noise. Refer to call taker guide for listing of normal noises. Clothes washer should be leveled properly as outlined in installation instructions. Weak floors can cause vibration and walking. Check for loose lower front weight and upper weight. Be sure rubber feet are installed on leveling legs. Check that the leveling leg lock nuts are tightened. If complaint is a high-pitched noise during fill then disconnect supply hoses and clean screens. Check for proper spring placement of outer tub support springs. Check strut operation by pushing down on the outer tub. Check to make sure pulley and belt are not loose.

Customer Complaint Continue… TUB IS FULL OF SUDS
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT TUB IS FULL OF SUDS Run the clothes washer through another complete cycle using cold water and no more detergent. Reduce detergent amount for that specific load size and soil level. Towel loads have a minimal amount of soil present and typically create more suds. Use high efficiency or low sudsing detergent specially formulated for front load washers. Check for restricted drain system. Check for loose electrical connections at control board and pump. Check to see if belt fell off motor and pulley. Perform the following Motor/Controller Test. Check Diagnostic and Help Code History. Look for d16, h15, h16, h33 codes. Continue…

Customer Complaint Continue… WET CLOTHES
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT WET CLOTHES Very small clothes loads can cause unbalances – add additional towels. Excessive suds may have been present. Check for diagnostic code 16. Check unbalance harness electrical connections at all switches and at main harness connection on top of outer tub assembly. Inertial unbalance switch tripped too soon, resulting in lower spin speeds. Run Quick Spin Test to check unbalance switches and control board: Check for restricted drain system. Perform the Motor/Controller Test. Continue…

Customer Complaint Continue… WILL NOT LOCK
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT WILL NOT LOCK Door not all the way closed. Check door latch to make sure cam is not rotated. If rotated, replace door latch assembly. Check Electrical Connections at lock assembly and machine control board. Perform the following Door Lock test (Lock sequence). (Note: The relay on the control board for the door unlock mechanism is disabled if the motor control board indicates the spinner speed is > 7 RPM). Use a voltmeter, look for 120 VAC, 60 millisecond pulse to the BR, WH wires. If signal is present, then the door lock solenoid is bad and the door lock mechanism must be replaced. (Assuming the door was fully closed.) To stop the signal, press MAX EXTRACT again. If signal is not present, check electrical connections at switch or at control board. Check for proper outputs from the Door Lock output and neutral leg – Machine Control Board Input/Output table. If voltage is present, fix electrical connections or change wire harness. If no voltage is found, go to Door switch input – Machine Control Board Input/Output table on power cord to verify 120 VAC coming into board. If voltage is not present check the door actuator switch. (make sure door is closed.) If voltage is present, change machine control board. Continue…

Customer Complaint WILL NOT LOCK - continued
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT WILL NOT LOCK - continued Perform the Door Lock Test (Unlock Sequence). An unlock signal will be sent to the solenoid every second for 10 seconds. If the door does not unlock, use a voltmeter, look for 120 VAC, 60 millisecond pulse to the locking solenoid. If signal is present, then the door lock solenoid is bad and the door lock mechanism must be replaced. To stop the signal, press extra rinse again. If signal is not present, check electrical connections at switch or at control board. Check for proper outputs from the control board at Door unlock output – Machine Control Board Input/Output table. If voltage is present, fix electrical connections or change wire harness. If no voltage is found, go to Door switch input – Machine Control Board Input/Output table to verify 120 VAC coming into the board. If voltage is not present check the door actuator switch. (make sure door is closed.) If voltage is present, change machine control board. If door solenoid is locked but machine still displays FL, check to make sure door is fully closed. Check Door Lock Switch Input- Machine Control Board Input/Output table for 24VDC. IF 24VDC is not present, change machine control board (make sure you are in Lock Sequence of Door Lock Test). If 24VDC is present, check for 24VDC at Door Lock Switch. If not 24VDC at Door Lock Switch, replace harness. If 24VDC is present at Door Lock Switch, replace Door Lock Assembly.

Customer Complaint Continue… NOT UNLOCKING
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT NOT UNLOCKING Unplug and re-plug in power cord and wait 2 minutes to see if machine unlocks. Check for door locked switch circuit to be closed at machine control by doing the following: Enter service mode by pressing the DELICATES and HEAVY SOIL keys together for 3 seconds. (*Hidden & Heavy soil for Crosley) Press the HAND WASH key to enter Board Input test mode. Press the DELICATES key. “LI” means the door is locked and “LO” means the door is unlocked. Check to make sure belt has not fallen off. Check for loose electrical connections at door lock and at machine control board. Perform the Door Lock Test (Unlock Sequence). Continue…

Customer Complaint NOT UNLOCKING - continued
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT NOT UNLOCKING - continued 9. An unlock signal will be sent to the solenoid every second for 10 seconds. If the door does not unlock, use a voltmeter, look for 120 VAC, 60 millisecond pulse to the locking solenoid. If signal is present, then the door lock solenoid is bad and the door lock mechanism must be replaced. To stop the signal, press extra rinse again. If signal is not present, check electrical connections at switch or at control board. Check for proper outputs from the control board at Conn P8(3) and Neutral leg of power cord. If voltage is present, fix electrical connections or change wire harness. If no voltage is found, go to P8(4) and Neutral on power cord to verify 120 VAC coming into the board. If voltage is not present check the door actuator switch. (make sure door is closed.) If voltage is present, change machine control board. If door solenoid is locked but machine still displays FL, check to make sure door is fully closed. Check Door Lock. Switch Input Machine Control Board 110 Table for 24VDC. IF 24VDC is not present, change machine control board (make sure you are in Lock Sequence of Door Lock Test). If 24VDC is present, check for 24VDC at Door Lock Switch. If not 24VDC at Door Lock Switch, replace harness. If 24VDC is present at Door Lock Switch, replace Door Lock Assembly.

Customer Complaint WRINKLED BOOT Remove boot from shroud.
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT WRINKLED BOOT Remove boot from shroud. Install large tabs into shroud indicated by the white arrows. Later version has alignment indicators on the shroud and booth show face. Install remaining tabs into the shroud shown in step 1, 2, & 3, working in the direction of the arrows.

Customer Complaint NOT DRAINING
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT NOT DRAINING Symptom: Water is present in the tub after a wash cycle Possible Causes: Restricted Drain Hose, Loose Electrical Connections in drain system, loose electrical connections to pressure switch, bad harness, bad pressure switch, bad pump, bad electronic control board. Check for restricted drain system. The drain system consists of tub to pump hose, drain pump, drain hose. If pump does not turn on, check all Electrical connections from pump, control board. It is a good idea to remove the connections and reconnect. Check for loose wires in the female terminals Get into Service Mode Check low and high water levels. Perform the No Fill Test Perform Pump Test from component trouble shooting. If pump does not run, check for 120VAC at the pump when a spin cycle is selected. If signal is present then the pump is bad. Replace pump. If signal is not present check voltage at Drain Pump Output- Machine Control Board Input/Output Table to verify 120VAC. If voltage is present, replace harness. If not voltage, replace Control Board.

Customer Complaint WATER TEMPERATURE
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT WATER TEMPERATURE Symptom: Water is either too hot or too cold Possible Causes: Faucets not fully open, hoses are switched (hot is cold and cold is hot), Loose Electrical connections to mixer valve, loose electrical connections to dispenser valve, Bad Thermistor, Bad Mixer Valve, Bad Dispenser Valve. Make sure both faucets are turned on fully Make sure hoses are connected to the correct faucets and inlet connections on washer. (Blue Stripe hose to cold and Red stripe to the hot) Disconnect the hoses and clean the screens If not resolved, check for proper resistance on the water valve thermistor - Machine Control Board Input/Output Table. Replace mixer valve if thermistor resistance is not in specification. Check for loose electrical connections at mixer valve, dispenser valve and control board. Perform Water Valve Test from component trouble shooting Replace mixer valve based on test results from water valve test in 6.

Customer Complaint NOT DISPENSING
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT NOT DISPENSING Symptom: No water coming out of dispenser (from either combination of detergent, bleach, softener slots). Possible Causes: Faucets not open, hoses clogged, Loose Electrical connections to mixer valve, loose electrical connections to dispenser valve, Bad Mixer Valve, Bad Dispenser Valve, Bad Dispenser Bottom, Bad Control Board. Check to make sure water supply is turned on fully Check for kinks in inlet hoses Check for clogged inlet screens Check for loose electrical connections at mixer valve, dispenser valve and control board. Run Membrane Pad Check Test to ensure that all the membrane keys are working Perform Water Valve Test from component trouble shooting

Customer Complaint NOT SPINNING
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT NOT SPINNING Symptom: Spinner is not rotating Possible Causes: Loose Electrical connections to motor controller, loose electrical connections to motor from motor controller, loose electrical connections from control board, broken or loose belt, loose pulley, bad motor controller to motor harness Check for loose electrical connections to motor controller and control board Check for loose electrical connections from motor controller to motor. Run Membrane Pad Check Test to ensure that all the membrane keys are working Run Quick Spin Test Check pulley belt for tension, replace if belt is visibly loose Check pulley bolt to make sure it is not loose Check Diagnostic codes and Help codes to see if other codes were logged and perform the actions required by the respective codes Run Motor/Controller test.

Customer Complaint Continue… STOPS IN MID CYCLE
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT STOPS IN MID CYCLE Symptom: Spinner is not rotating in middle of cycle, water in spinner, very wet clothes Possible Causes: Loose Electrical connections to motor controller, loose electrical connections to motor from motor controller, loose electrical connections from control board, broken or loose belt, loose pulley, bad motor controller to motor harness, bad door lock, bad control board Check power to unit Check Diagnostic codes and Help codes to see if other codes were logged and perform the actions required by the respective codes. Check for loose electrical connections to motor controller and control board Check for loose electrical connections from motor controller to motor. Check for loose electrical connections at door lock Run Membrane Pad Check Test to ensure that all the membrane keys are working Run Quick Spin Test Check pulley belt for tension, replace if belt is visibly loose Continue…

Customer Complaint STOPS IN MID CYCLE
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT STOPS IN MID CYCLE Check pulley bolt to make sure it is not loose Perform Door Lock Test Perform No Fill Test Perform Board Output Test Perform Board Input Test Perform Motor/Controller Test

Customer Complaint CONTINUES TO FILL
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT CONTINUES TO FILL Symptom: water doesn’t stop filling and spills out on floor Possible Causes: Loose Electrical connections to pressure switch, loose electrical connections dispenser valve, loose connections to mixer valve, loose electrical connections from control board, bad pressure switch, bad dispenser valve, bad mixer valve, bad control board Check Diagnostic codes and Help codes to see if other codes were logged and perform the actions required by the respective codes. Check for loose electrical connections to dispenser valve, mixer valve Check for loose electrical connections to pressure switch. Check for loose electrical connections at control board Perform Water Valve Test from component trouble shooting Perform No Fill Test Perform Board Output Test all options. Perform Board Input Test. Door Position, Latch Position, High Water, Low Water.

Customer Complaint TIME JUMPS
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT TIME JUMPS Symptom: Usually the customer is standing there and notices the time remaining arbitrarily jumps. Possible Causes: False unbalance condition encountered, false sudsing encountered, loose connections to unbalance switches, loose connections motor controller, motor harness bad, control board bad, motor bad. Check Diagnostic codes and Help codes to see if other codes were logged and perform the actions required by the respective codes. Look for unbalance, sudsing codes in the diagnostic and help types. If there is no evidence of sudsing and unbalance codes, the control board might be bad Check for loose electrical connections to unbalance switches, motor controller, motor harness connections, control board Check for loose electrical connections for the motor harness. Perform Motor/Controller Test Perform Board Input Test, Unbalance Circuit, Vibration Signal, Accelerometer Circuit Replace control board if 5 and 6 are pass conditions.

Customer Complaint RUN TIME TOO LONG
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT RUN TIME TOO LONG Symptom: Customer notices that the cycle is taking a lot longer than the read out shows. This condition is similar to the time skips condition. Possible Causes: False unbalance condition encountered, false sudsing encountered, loose connections to unbalance switches, loose connections motor controller, motor harness bad, control board bad, motor bad. All consumer related issues like overloading the washer should be ruled out first. This is usually done by customer service but it is a good idea to verify with the consumer. Check Diagnostic codes and Help codes to see if other codes were logged and perform the actions required by the respective codes. Look for unbalance, sudsing codes in the diagnostic and help types. If there is no evidence of sudsing and unbalance codes, the control board might be bad Check for loose electrical connections to unbalance switches, motor controller, motor harness connections, control board Check for loose electrical connections for the motor harness. Perform Motor/Controller Test Perform Board Input Test, Unbalance Circuit, Vibration Signal, Accelerometer Circuit Replace control board if 5 and 7 are pass conditions.

Customer Complaint DOES NOT START
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT DOES NOT START Plug cord into live electrical outlet Check fuse or reset circuit . Close door and push ”START/PAUSE” Check to see if the washer is in a pause or soak period in a cycle. Wait briefly it may start. Check for restricted drain system. Check voltages at pins shown in Machine Control board INPUT/OUTPUT table. Perform Board Input test, all options. Perform Board Output test, all options

Codes on Display CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT If the owner observes codes on display see table below for interpretation of what this means.

Do not mix lint givers and lint takers..
Wash Performance Lint on Clothes CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Has the laundry been properly sorted? How was the load sorted?? Many fabrics are lint-givers (towels, terry, etc..) or lint grabbers (per press, corduroy, etc..). Wash these items separately. Do not mix lint givers and lint takers.. Is the washer overloaded? Clothes need room to tumble freely. If clothes are compacted, you increase the likelihood of trapping lint. How much detergent was used? The amount of detergent can affect lint removal. If living in a hard water area, increase the amount of detergent used.

Click here for more on HE Detergent
Wash Performance Suds on Clothes CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT What type of detergent is being used? High efficiency laundry detergents contain suds suppressors which reduce or eliminate suds. Click here for more on HE Detergent If using regular detergent formulated for top-loading washers, it is important to pay close attention to the soil level of the load, load size, and water hardness. To avoid over-sudsing, reduce the amount of detergent used with soft water or with small or lightly soiled loads. How much detergent was used? Rinse the Machine Run machine through a rinse cycle and try again. Extra detergent residue can cause over-sudsing.

Wash Performance Tearing or Ripping
CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT What cycle was being used? Make sure your cycle selection matches the type of clothes. Lingerie should be washed using the Delicates or Hand Wash cycle. When using bleach, avoid using too much bleach for the amount of clothes. Make sure the dispenser cups are not filled beyond the Max Fill lines. Over time, use of chlorine bleach can weaken the fabric of clothes. Was bleach used? Did the garment have strings? Loose strings can become tangled in other wash items. Tie the strings together or place in a mesh laundry bag for easier handling.

Mixing garment types may be necessary.
Wash Performance Tangling CONSUMER COMPLAINT TROUBLE SHOOTING LAST PREV MAIN NEXT Were all the clothes in the load the same type? Washing loads of all one type of garment can cause tangling. Mix cotton jeans with cotton shirts, a load of permanent press shirts with a few permanent press pants etc… Mixing garment types may be necessary. Clothes need room to move freely in the wash basket. The clothes load should not appear tightly packed in the wash basket when originally placed in the washer (dry). How large was the load? Tightly packed load may effect PERFORMANCE The selections may be too aggressive for the type and size of wash load. Try using Wrinkle Free vs. Cotton/Sturdy. Check that the soil level matches the load size. For instance, when washing a smaller load of clothes that are not heavily soiled, use Light Soil Level vs. Medium or Heavy Soil Level. What cycle was selected?

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