1. Exam 1 Terminology Review
MIS 2003

2. Question 1
Information that describes a specific operational aspect of an organization:
External
Internal
Objective
Subjective

3. Question 2
Collective information about customers, competitors, business partners, and the competitive environment:
Business intelligence
Data
Information
Knowledge

4. Question 3
Information that flows between functional units and work teams:
Downward
Horizontal
Outward
Upward

5. Question 4
A hardware device used to capture:
CPU
Input
Output
Storage

6. Question 5 An example is Microsoft Word: Application software
Operating system software
System software
Utility software

7. Question 6
Processing that is used to manipulate information to support decision making:
OLAP
OLTP
TPS
CIS

8. Question 7
An MIS report that shows two or more sets of similar information to illustrate a relationship:
Ad hoc
Comparative
Exception
Summarized

9. Question 8 Combines DSS and AI to help managers with problems: CIS EIS
MIS
TPS

10. Question 9 Tags on products that can be used in SCM systems: CRM ERP
RFID
TPS

11. Question 10
Uses information about customers to gain insights into their needs, wants, and behaviors in order to serve them better:
CRM
ERP
RFID
TPS

12. Question 11 Used to integrate software for all functions of business:
CRM
ERP
RFID
TPS

13. Question 12
The principles and standards that guide our behavior toward other people:
Ethics
Privacy
Protection
Threats

14. Question 13
Concerned with what information a person or organization has the right to obtain about others:
Privacy
Accuracy
Property
Access

15. Question 14
Concerned with what information an individual should have to reveal to others:
Privacy
Accuracy
Property
Access

16. Question 15 Legal protection afforded an expression of an idea:
Copyright
Fair use doctrine
Intellectual property
Pirated software

17. Question 16
Targeting senior business executives, government leaders, and other high-profile individuals for purposes of identity theft:
Brand spoofing
Carding
Spear phishing
Whaling

18. Question 17
Malicious software hidden in free downloads that can mine information stored on your computer:
Adware
Cookie
Spyware
Trojan horse software

19. Question 18
Floods a Web site with so many requests for service that it slows down or crashes:
Denial-of-service
Hacking
Virus
Worm

20. Question 19
Use of a physiological characteristic for identification purposes:
Biometrics
Encryption
Firewall
Worm

21. Question 20 A computer can solve this type of problem: Nonstructured
Semi-structured
Structured
Unstructured

22. Question 21
Applies reasoning capabilities to reach a conclusion through a series of IF-THEN rules:
Expert system
Genetic algorithm
Intelligent agent
Neural network

23. Question 22 Can learn through training: Expert system
Genetic algorithm
Intelligent agent
Neural network

24. Question 23 Builds the expert system: Domain expert Knowledge engineer
Knowledge worker
Problem worker

25. Question 24 Where the rules are stored in an expert system:
Explanation module
Inference engine
Knowledge base
User interface

26. Question 25 Uses “survival of the fittest” to find the best solution:
Expert system
Genetic algorithm
Intelligent agent
Neural network