1. (2nd Quarter April - June)
2013 QUARTERLY REPORT
(2nd Quarter April - June)
Serving Lapeer, Macomb, Monroe, Oakland, Washtenaw &
Wayne Counties
16-Sep-18 14:58

2. Quarterly Report – 2013 2nd Quarter
THIS QUARTER IN REVIEW
Call volume for this quarter was 62,937, a 13 % decrease compared to this time last year.
An additional 20,846 web sessions were conducted to search for resources via the online database.
Year-to-date call volume is 126,807; the number of web sessions to date is 42,732.
Top requested services were Gas Service Assistance, Food Pantries, and Rent Payment Assistance, with an overwhelming need for Gas Service Assistance.
Gas Service Assistance, Water Bill Payment Assistance, and Assistance with Rental Payment and Deposit were the top unmet needs this quarter.
Quarterly Report – nd Quarter
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3. Quarterly Report – 2013 2nd Quarter
2-1-1 INQUIRIES
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4. Quarterly Report – 2013 2nd Quarter
TOP 5 REQUESTS
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5. PRIMARY SOURCE OF INCOME
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6. Quarterly Report – 2013 2nd Quarter
INCOME LEVEL
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7. TOP UNMET NEEDS & REASONS
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8. Quarterly Report – 2013 2nd Quarter
FOLLOW-UP RESULTS
n=1,235*
*788 callers did not receive services
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9. Quarterly Report – 2013 2nd Quarter
2-1-1 On The Go!
2-1-1 On the Go! is a mobile outreach program that engages individuals experiencing homelessness in the central business district of Downtown Detroit. Homeless outreach associates connect with those wanting help AND provide quality information & referral to meet immediate needs.  The team provides advocacy & transportation support to help individuals secure stable housing & income. On The Go! develops relationships with those in need & direct service providers to help alleviate homelessness.
For the 2ndquarter of 2013, On The Go!:
attempted to engage 63 individuals
top needs identified: transportation, housing/shelter AND employment
over 75% of needs identified were either “met”, “partially met” or “pending”
* Since October of 2007, On The Go! has successfully connected 251 individuals to services for housing & shelter, & 208 individuals to resources for income, education & employment.
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10. TOP 10 REFERRED SERVICES TOTAL UWSEM 2-1-1 REGION 1
# of Requests
% of Total
# of Referrals Provided
Average # of Referrals per Request 1
Gas Service Payment Assistance
5,613
14.0%
12,456
2.25 2
Food Pantries
2,846
7.1%
8,055
2.88 3
Rent Payment Assistance
2,482
6.2%
4,205
1.73 4
Electric Service Payment Assistance
1,820
4.5%
4,016
2.29 5
Housing Search Assistance
1,213
3.0%
1,959
1.66 6
Emergency Shelter Clearinghouses
967
2.4%
1,201
1.24 7
Low Income/Subsidized Private Rental Housing
888
2.2%
1,420
1.62 8
General Legal Aid
774
1.9%
1,091
1.41 9
Undesignated Temporary Financial Assistance
747
942
1.26 10
Job Search/Placement
722
1.8%
1,231
1.70
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11. TOP 10 REFERRED SERVICES WAYNE COUNTY OAKLAND COUNTY
# of Requests
% of Total
# of Referrals Provided
Average Referrals per Request 1
Gas Service Payment Assistance
4,281
15.5%
8,869
2.07 2
Food Pantries
1,628
5.9%
4,611
2.83 3
Rent Payment Assistance
1,473
5.3%
2,257
1.53 4
Electric Service Payment Assistance
1,236
4.5%
2,621
2.12 5
Housing Search Assistance
827
3.0%
1,469
1.78 6
Emergency Shelter Clearinghouses
669
2.4%
883
1.32 7
Low Income/Subsidized Private Rental Housing
600
2.2%
942
1.57 8
General Clothing Provision
542
2.0%
1,061
1.96 9
Job Search/Placement
511
1.9%
899
1.76 10
General Legal Aid
509
1.8%
756
1.49
OAKLAND COUNTY
# of Requests
% of Total
# of Referrals Provided
Average Referrals per Request 1
Gas Service Payment Assistance
602
11.7%
1,805
2.38 2
Rent Payment Assistance
445
8.7%
897
1.97 3
Food Pantries
378
7.4%
957
2.31 4
Electric Service Payment Assistance
263
5.1%
647
1.43 5
Housing Search Assistance
190
3.7%
245
2.36 6
Undesignated Temporary Financial Assistance
119
2.3%
188
1.25 7
Emergency Shelter Clearinghouses
107
2.1%
110
1.47 8
General Legal Aid
104
2.0%
154
1.69 9
Low Income/Subsidized Private Rental Housing
146
1.40 10
Job Search/Placement 96
1.9%
1.78
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12. TOP 10 REFERRED SERVICES WASHTENAW COUNTY MACOMB COUNTY
# of Requests
% of Total
# of Referrals Provided
Average Referrals per Request 1
Food Pantries
732
13.4%
2,196
3.00 2
Gas Service Payment Assistance
525
9.6%
1,292
2.46 3
Rent Payment Assistance
431
7.9%
841
1.95 4
Electric Service Payment Assistance
228
4.2%
524
2.30 5
Housing Search Assistance
171
3.1%
220
1.29 6
Undesignated Temporary Financial Assistance
140
2.6%
158
1.13 7
General Legal Aid
117
2.1%
131
1.12 8
Low Income/Subsidized Private Rental Housing
114
167
1.46 9
Emergency Shelter Clearinghouses
111
2.0%
1.03 10
Homeless Shelter
105
1.9%
166
1.58
WASHTENAW COUNTY
# of Requests
% of Total
# of Referrals Provided
Average Referrals per Request 1
Gas Service Payment Assistance
120
9.3%
268
2.23 2
Rent Payment Assistance 85
6.6%
107
1.26 3
General Dentistry 79
6.1%
163
2.06 4
Food Pantries 66
5.1%
189
2.86 5
Emergency Shelter Clearinghouses 63
4.9% 76
1.21 6
Electric Service Payment Assistance 56
4.3%
133
2.38 7
Low Income/Subsidized Private Rental Housing 44
3.4%
110
2.50 8
Undesignated Temporary Financial Assistance 35
2.7% 38
1.09 9
General Legal Aid 29
2.2% 36
1.24 10
VITA Program Sites 25
1.9% 33
1.32
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13. TOP 10 REFERRED SERVICES MONROE COUNTY LAPEER COUNTY
# of Requests
% of Total
# of Referrals Provided
Average Referrals per Request 1
Gas Service Payment Assistance 59
12.0%
151
2.56 2
Rent Payment Assistance 31
6.3% 52
1.68 3
Food Pantries 29
5.9% 69
2.38 4
Low Income/Subsidized Private Rental Housing 22
4.5% 53
2.41 5
Electric Service Payment Assistance 20
4.1% 51
2.55 6
Undesignated Temporary Financial Assistance 17
3.4% 26
1.53 7
Emergency Shelter Clearinghouses 14
2.8%
1.00 8
General Legal Aid 12
2.4% 13
1.08 9
Homeless Shelter 11
2.2%
1.18 10
Area Agencies on Aging
1.8%
1.11
LAPEER COUNTY
# of Requests
% of Total
# of Referrals Provided
Average Referrals per Request 1
Gas Service Payment Assistance 26
13.2% 71
2.73 2
Rent Payment Assistance 17
8.6% 51
3.00 3
Electric Service Payment Assistance 40
2.35 4
Food Pantries 13
6.6% 33
2.54 5
Specialized Information and Referral 8
4.1% 7
0.88 6
VITA Program Sites
3.6% 15
2.14
Undesignated Temporary Financial Assistance
3.0%
1.00
Community Clinics
1.17 9
Rental Deposit Assistance
2.5%
1.40 10
General Dentistry
2.0%
0.75
Quarterly Report – nd Quarter
9/16/2018

14. Percent of Six County Total
TOP 10 REFERRED AGENCIES
TOTAL UWSEM REGION
Count
Percent of Six County Total 1
SALVATION ARMY (THE) - EASTERN MICHIGAN DIVISION
7,650
11.9% 2
MICHIGAN DEPARTMENT OF HUMAN SERVICES
5,579
8.7% 3
HEAT AND WARMTH FUND (THE)
4,410
6.9% 4
SOCIETY OF SAINT VINCENT DE PAUL IN THE ARCHDIOCESE OF DETROIT
2,720
4.2% 5
COMMUNITY AND HOME SUPPORTS
2,518
3.9% 6
CROSSROADS OF MICHIGAN
1,375
2.1% 7
UNITED STATES DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT - REGION 5
1,141
1.8% 8
UNITED COMMUNITY HOUSING COALITION
1,024
1.6% 9
EARLY CHILDHOOD INVESTMENT CORPORATION
949
1.5% 10
MACOMB COUNTY COMMUNITY SERVICES AGENCY
942
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15. Quarterly Report – 2013 2nd Quarter
TOP 10 REFERRED AGENCIES
WAYNE COUNTY
OAKLAND COUNTY
MACOMB COUNTY
Count
Pct of Total 1
SALVATION ARMY (THE)
5,297
12.2%
900
10.4%
1,000
10.7% 2
MICHIGAN DEPT OF HUMAN SERVICES
3,901
9.0%
OLHSA, A COMMUNITY ACTION AGENCY
880
10.2%
MACOMB COUNTY COMMUNITY SERVICES AGENCY
942
10.1% 3
HEAT AND WARMTH FUND (THE)
3,509
8.1%
761
8.8%
634
6.8% 4
COMMUNITY AND HOME SUPPORTS
2,509
5.8%
LIGHTHOUSE EMERGENCY SERVICES
626
7.3%
SOCIETY OF ST VINCENT DE PAUL
560
6.0% 5
1,615
3.7%
474
5.5%
388
4.2% 6
CROSSROADS OF MICHIGAN
1,076
2.5%
373
4.3%
187
2.0% 7
UNITED COMMUNITY HOUSING COALITION
1,023
2.4%
COMMUNITY HOUSING NETWORK
186
2.2%
158
1.7% 8
US DEPT OF HOUSING & URBAN DEVELOPMENT - REGION 5
784
1.8%
SAINT JOHN'S EPISCOPAL CHURCH
167
1.9%
153
1.6% 9
EARLY CHILDHOOD INVESTMENT CORPORATION
765
155
ST ATHANASIUS CATHOLIC CHURCH
147 10
DETROIT RESCUE MISSION MINISTRIES
653
1.5%
JEWISH FAMILY SERVICE
144
LEGAL AID AND DEFENDER ASSOCIATION
9/16/2018
Quarterly Report – nd Quarter

16. Quarterly Report – 2013 2nd Quarter
TOP 10 REFERRED AGENCIES
WASHTENAW COUNTY
MONROE COUNTY
LAPEER COUNTY
Count
Pct of Total 1
SALVATION ARMY (THE)
308
16.0%
MONROE COUNTY OPPORTUNITY PROGRAM
113
15.5%
MICHIGAN DEPARTMENT OF HUMAN SERVICES 47
14.4% 2
FRIENDS IN DEED
200
10.4%
108
14.8%
UNITED WAY OF LAPEER COUNTY 43
13.2% 3
MICHIGAN DEPT OF HUMAN SERVICES
154
8.0% 82
11.2%
HUMAN DEVELOPMENT COMMISSION 38
11.7% 4
HOPE MEDICAL CLINIC
100
5.2%
SOCIETY OF ST VINCENT DE PAUL 44
6.0% 37
11.3% 5
HEAT AND WARMTH FUND (THE) 90
4.7% 35
4.8% 17 6
COMMUNITY DENTAL CENTER 65
3.4%
MICHIGAN STATE HOUSING DEVELOPMENT AUTHORITY 16
2.2% 15
4.6% 7
EMMANUEL LUTHERAN CHURCH 41
2.1%
FAMILY MEDICAL CENTER OF MICHIGAN 14
1.9%
NORTH BRANCH COMMUNITY EMERGENCY AID 9
2.8% 8
CATHOLIC SOCIAL SERVICES OF WASHTENAW COUNTY 39
2.0%
CHARRING SQUARE
COMMUNITY HOUSE OF HOPE
COMMUNITY HOUSING ALT NONPROFIT HOUSING CORP 36
LEGAL SERVICES OF SOUTH CENTRAL MICHIGAN 13
1.8%
GRACE EPISCOPAL CHURCH OF LAPEER 10
US DEPT OF HOUSING & URBAN DEVELOPMENT - REGION 5 33
1.7%
CROSSROADS OF MICHIGAN 12
1.6%
LOVING HANDS CLINIC
9/16/2018
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17. Quarterly Report – 2013 2nd Quarter
WASHTENAW SUMMARY
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18. Quarterly Report – 2013 2nd Quarter
MONROE SUMMARY
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19. Quarterly Report – 2013 2nd Quarter
LAPEER SUMMARY
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20. UNITED WAY 2-1-1 PRIMARY PARTNERS
United Way for Southeastern Michigan
United Way of Lapeer County
United Way of Monroe County
United Way of Washtenaw County
Huron Valley Ambulance
Macomb Crisis Center
Common Ground
Neighborhood Service Organization
U of M Psychiatric Emergency Service
Lapeer County Community Mental Health
For additional information on this report, contact:
Kristen Bolds, Outcomes Team Leader ( )
For more information about 2-1-1, contact:
Dave Bartek, Director
Quarterly Report – nd Quarter
9/16/2018