1. (1st Quarter January - March)
2013 QUARTERLY REPORT
(1st Quarter January - March)
Serving Lapeer, Macomb, Monroe, Oakland, Washtenaw &
Wayne Counties
16-Sep-18 15:04

2. Quarterly Report – 2013 1st Quarter
THIS QUARTER IN REVIEW
Call volume for this quarter was 63,870, a 6 % increase compared to this time last year.
An additional 21,886 web sessions were conducted to search for resources via the online database.
2-1-1 users are frequently utilizing the online database to find information. The number of web sessions increased by 15% when compared to this time last year.
Top requested services were Gas Service Assistance, Food Pantries, and VITA Tax Preparation Sites, with an overwhelming need for Gas Service Assistance.
Gas Service Assistance was the top unmet need this quarter. The most common reason for this was that callers were ineligible.
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3. Quarterly Report – 2013 1st Quarter
2-1-1 INQUIRIES
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4. Quarterly Report – 2013 1st Quarter
TOP 5 REQUESTS
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5. PRIMARY SOURCE OF INCOME
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6. Quarterly Report – 2013 1st Quarter
INCOME LEVEL
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7. TOP UNMET NEEDS & REASONS
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8. Quarterly Report – 2013 1st Quarter
FOLLOW-UP RESULTS
n=1,118*
*590 callers did not receive services
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9. TOP 10 REFERRED SERVICES TOTAL UWSEM 2-1-1 REGION 1
# of Requests
% of Total
# of Referrals Provided
Average # of Referrals per Request 1
Gas Service Payment Assistance
5,581
14.9%
11,069
1.98 2
Food Pantries
2,348
6.3%
5,896
2.51 3
VITA Program Sites
2,259
6.0%
3,064
1.36 4
Rent Payment Assistance
1,848
4.9%
3,006
1.63 5
Electric Service Payment Assistance
1,605
4.3%
3,452
2.15 6
Housing Search Assistance
1,068
2.9%
1,741 7
Homeless Shelter
1,059
2.8%
2,025
1.91 8
Community Clinics
755
2.0%
1,331
1.76 9
Undesignated Temporary Financial Assistance
729
1.9%
721
0.99 10
General Dentistry
709
962
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10. TOP 10 REFERRED SERVICES WAYNE COUNTY OAKLAND COUNTY
# of Requests
% of Total
# of Referrals Provided
Average Referrals per Request 1
Gas Service Payment Assistance
4,358
17.0%
8,296
1.90 2
VITA Program Sites
1,548
6.0%
2,066
1.33 3
Food Pantries
1,300
5.1%
3,220
2.48 4
Electric Service Payment Assistance
1,112
4.3%
2,298
2.07 5
Rent Payment Assistance
1,084
4.2%
1,585
1.46 6
Homeless Shelter
723
2.8%
1,520
2.10 7
Housing Search Assistance
721
1,304
1.81 8
Community Clinics
532
2.1%
972
1.83 9
General Legal Aid
451
1.8%
449
1.00 10
General Dentistry
439
1.7%
858
1.95
OAKLAND COUNTY
# of Requests
% of Total
# of Referrals Provided
Average Referrals per Request 1
Gas Service Payment Assistance
529
10.9%
1,260
2.38 2
Rent Payment Assistance
359
7.4%
706
1.97 3
Food Pantries
298
6.1%
687
2.31 4
VITA Program Sites
292
6.0%
417
1.43 5
Electric Service Payment Assistance
202
4.2%
477
2.36 6
Housing Search Assistance
151
3.1%
189
1.25 7
Homeless Shelter
126
2.6%
185
1.47 8
Community Clinics
120
2.5%
203
1.69 9
Undesignated Temporary Financial Assistance
119
167
1.40 10
General Dentistry 93
1.9%
166
1.78
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11. TOP 10 REFERRED SERVICES WASHTENAW COUNTY MACOMB COUNTY
# of Requests
% of Total
# of Referrals Provided
Average Referrals per Request 1
Food Pantries
635
12.5%
1,725
2.72 2
Gas Service Payment Assistance
481
9.5%
1,041
2.16 3
Rent Payment Assistance
301
5.9%
560
1.86 4
VITA Program Sites
267
5.2%
375
1.40 5
Electric Service Payment Assistance
190
3.7%
438
2.31 6
Homeless Shelter
186
294
1.58 7
Housing Search Assistance
170
3.3%
224
1.32 8
Undesignated Temporary Financial Assistance
125
2.5%
132
1.06 9
General Dentistry
114
2.2%
168
1.47 10
General Legal Aid
101
2.0%
100
0.99
WASHTENAW COUNTY
# of Requests
% of Total
# of Referrals Provided
Average Referrals per Request 1
Gas Service Payment Assistance
140
11.6%
307
2.19 2
VITA Program Sites
105
8.7%
149
1.42 3
Rent Payment Assistance 70
5.8% 85
1.21 4
Electric Service Payment Assistance 69
5.7%
169
2.45 5
Food Pantries 67
5.6%
178
2.66 6
General Dentistry 54
4.5%
101
1.87 7
Emergency Shelter Clearinghouses 46
3.8% 58
1.26 8
Low Income/Subsidized Private Rental Housing 34
2.8%
102
3.00 9
General Legal Aid 26
2.2% 27
1.04 10
Undesignated Temporary Financial Assistance 22
1.8%
1.00
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12. TOP 10 REFERRED SERVICES MONROE COUNTY LAPEER COUNTY
# of Requests
% of Total
# of Referrals Provided
Average Referrals per Request 1
Gas Service Payment Assistance 47
9.8%
104
2.21 2
Food Pantries 36
7.5% 65
1.81 3
VITA Program Sites 29
6.0% 35
1.21 4
Rent Payment Assistance 28
5.8% 56
2.00 5
Undesignated Temporary Financial Assistance 20
4.1% 23
1.15 6
Electric Service Payment Assistance 18
3.7% 33
1.83 7
Homeless Shelter 17
3.5% 21
1.24 8
Low Income/Subsidized Private Rental Housing 14
2.9%
2.50 9
Community Clinics 11
2.3% 15
1.36 10
Emergency Shelter Clearinghouses
1.9%
1.00
LAPEER COUNTY
# of Requests
% of Total
# of Referrals Provided
Average Referrals per Request 1
Gas Service Payment Assistance 26
14.0% 61
2.35 2
VITA Program Sites 18
9.7% 22
1.22 3
Electric Service Payment Assistance 14
7.5% 37
2.64 4
Food Pantries 12
6.5% 21
1.75 5
Specialized Information & Referral 7
3.8%
1.00 6
Rent Payment Assistance
3.2%
2.33
Community Clinics
2.7%
0.80 8
Area Agencies on Aging 9
Undesignated Temporary Financial Assistance 10
Homeless Shelter
2.2%
1.25
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13. Percent of Six County Total
TOP 10 REFERRED AGENCIES
TOTAL UWSEM REGION
Count
Percent of Six County Total 1
SALVATION ARMY (THE) - EASTERN MICHIGAN DIVISION
6,401
11.2% 2
MICHIGAN DEPARTMENT OF HUMAN SERVICES
5,215
9.1% 3
HEAT & WARMTH FUND (THE)
4,327
7.6% 4
SOCIETY OF SAINT VINCENT DE PAUL IN THE ARCHDIOCESE OF DETROIT
2,301
4.0% 5
COMMUNITY & HOME SUPPORTS
1,932
3.4% 6
ACCOUNTING AID SOCIETY
1,272
2.2% 7
CROSSROADS OF MICHIGAN
1,065
1.9% 8
UNITED STATES DEPARTMENT OF HOUSING & URBAN DEVELOPMENT - REGION 5
917
1.6% 9
UNITED COMMUNITY HOUSING COALITION
891 10
EARLY CHILDHOOD INVESTMENT CORPORATION
849
1.5%
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14. Quarterly Report – 2013 1st Quarter
TOP 10 REFERRED AGENCIES
WAYNE COUNTY
OAKLAND COUNTY
MACOMB COUNTY
Count
Pct of Total 1
SALVATION ARMY (THE)
4,572
11.8%
OLHSA
756
10.0%
786
9.7% 2
MICHIGAN DEPARTMENT OF HUMAN SERVICES
3,717
9.6%
669
8.9%
MACOMB COUNTY COMMUNITY SERVICES AGENCY
753
9.3% 3
HEAT & WARMTH FUND (THE)
3,498
9.0%
636
8.4%
587
7.3% 4
COMMUNITY & HOME SUPPORTS
1,922
5.0%
SOCIETY OF SAINT VINCENT DE PAUL
429
5.7%
430
5.3% 5
1,382
3.6%
LIGHTHOUSE EMERGENCY SERVICES
369
4.9%
344
4.3% 6
ACCOUNTING AID SOCIETY
1,012
2.6%
355
4.7%
COMMUNITY HOUSING NETWORK
158
2.0% 7
UNITED COMMUNITY HOUSING COALITION
890
2.3%
182
2.4%
DETROIT COMMUNITY HEALTH CONNECTION
157
1.9% 8
CROSSROADS OF MICHIGAN
842
2.2%
149
MACOMB COUNTY ROTATING EMERGENCY SHELTER TEAM
147
1.8% 9
EARLY CHILDHOOD INVESTMENT CORPORATION
697
US DEPT OF HOUSING & URBAN DEVELOPMENT - REGION 5
139
WW COMMUNITY CONNECTIONS 10
594
1.5%
SAINT JOHN'S EPISCOPAL CHURCH
122
1.6%
146
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Quarterly Report – st Quarter

15. Quarterly Report – 2013 1st Quarter
TOP 10 REFERRED AGENCIES
WASHTENAW COUNTY
MONROE COUNTY
LAPEER COUNTY
Count
Pct of Total 1
SALVATION ARMY (THE) - EASTERN MICHIGAN DIVISION
299
16.1%
MONROE COUNTY OPPORTUNITY PROGRAM 93
14.2%
HUMAN DEVELOPMENT COMMISSION 46
17.2% 2
FRIENDS IN DEED
194
10.4% 83
12.7%
UNITED WAY OF LAPEER COUNTY 35
13.1% 3
MICHIGAN DEPARTMENT OF HUMAN SERVICES
157
8.4% 59
9.0% 26
9.7% 4
HOPE MEDICAL CLINIC 91
4.9%
SOCIETY OF SAINT VINCENT DE PAUL IN THE ARCHDIOCESE OF DETROIT 42
6.4% 25
9.4% 5
HEAT AND WARMTH FUND (THE) 85
4.6% 31
4.7% 15
5.6% 6
SAINT FRANCIS OF ASSISI CATHOLIC CHURCH 50
2.7%
FAMILY MEDICAL CENTER OF MICHIGAN 13
2.0% 11
4.1% 7
AVALON HOUSING 48
2.6%
LEGAL SERVICES OF SOUTH CENTRAL MICHIGAN 12
1.8%
GRACE EPISCOPAL CHURCH OF LAPEER 8
COMMUNITY DENTAL CENTER 44
2.4%
ZION LUTHERAN CHURCH
1.7%
VALLEY AREA AGENCY ON AGING 9
CATHOLIC SOCIAL SERVICES OF WASHTENAW COUNTY 36
1.9%
UNITED STATES DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT - REGION 5 10
1.5%
LOVE INC OF GREATER LAPEER
2.2%
ANN ARBOR DISTRICT LIBRARY 33
MONROE COMMUNITY MENTAL HEALTH AUTHORITY
COMMUNITY HOUSE OF HOPE
9/16/2018
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16. Quarterly Report – 2013 1st Quarter
2-1-1 On The Go!
2-1-1 On the Go! is a mobile outreach program that engages individuals experiencing homelessness in the central business district of Downtown Detroit. Homeless outreach associates connect with those wanting help AND provide quality information & referral to meet immediate needs.  The team provides advocacy & transportation support to help individuals secure stable housing & income. On The Go! develops relationships with those in need & direct service providers to help alleviate homelessness.
For the first quarter of 20123, On The Go!:
attempted to engage 153 individuals
top needs identified: transportation, housing/shelter AND employment
over 92% of needs identified were either “met”, “partially met” or “pending”
* Since October of 2007, On The Go! has successfully connected 251 individuals to services for housing & shelter, & 205 individuals to resources for income, education & employment.
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17. Quarterly Report – 2013 1st Quarter
WASHTENAW SUMMARY
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18. Quarterly Report – 2013 1st Quarter
MONROE SUMMARY
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19. Quarterly Report – 2013 1st Quarter
LAPEER SUMMARY
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20. UNITED WAY 2-1-1 PRIMARY PARTNERS
United Way for Southeastern Michigan
United Way of Lapeer County
United Way of Monroe County
United Way of Washtenaw County
Huron Valley Ambulance
Macomb Crisis Center
Common Ground
Neighborhood Service Organization
U of M Psychiatric Emergency Service
Lapeer County Community Mental Health
For additional information on this report, contact:
Kristen Bolds, Outcomes Team Leader ( )
For more information about 2-1-1, contact:
Dave Bartek, Director
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