1. The Four Facets of SharePoint Productivity
Christian Buckley
Director of Product Evangelism, Axceler

2. The Four Facets of SharePoint Productivity
What we’ll cover today:
The business dilemma around productivity
The four facets of productivity – what they are, and how to get the most out of them in your environment
Why social is important
OOTB and beyond

3. About Christian Buckley, Director of Product Evangelism at Axceler
Microsoft MVP for SharePoint Server
Prior to Axceler, worked for Microsoft, part of the Microsoft Managed Services team (now Office365-Dedicated) and worked as a consultant in the areas of software, supply chain, grid technology, and collaboration
Co-founded and sold a software company to Rational Software. At E2open, helped design, build, and deploy a SharePoint-like collaboration platform (Collaboration Manager), onboarding numerous high-tech manufacturing companies, including Hitachi, Matsushita, Cisco, and Seagate
Co-authored ‘Microsoft SharePoint 2010: Creating and Implementing Real-World Projects’ link (MS Press, March 2012) and 3 books on software configuration management.
Blog: buckleyplanet.com

4. Get the Book
Published 2012 by Microsoft Press
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Tackle 10 common business problems with proven SharePoint solutions:
Set up a help desk solution to track service requests
Build a modest project management system
Design a scheduling system to manage resources
Create a site to support geographically dispersed teams
Implement a course registration system
Build a learning center with training classes and resources
Design a team blog platform to review content
Create a process to coordinate RFP responses
Set up a FAQ system to help users find answers quickly
Implement a cost-effective contact management system

5. Axceler Overview Improving Collaboration since 2007
Mission: To enable enterprises to simplify, optimize, and secure their collaborative platforms
Delivered award-winning administration and migration software since 1994, for SharePoint since 2007
Over 3,000 global customers
Dramatically improve the management of SharePoint
Innovative products that improve security, scalability, reliability, “deployability”
Making IT more effective and efficient and lower the total cost of ownership
Focus on solving specific SharePoint problems (Administration & Migration)
Coach enterprises on SharePoint best practices
Give administrators the most innovative tools available
Anticipate customers’ needs
Deliver best of breed offerings
Stay in lock step with SharePoint development and market trends

6. The Business Dilemma

7. How productive are your end users on SharePoint?

10. Online tools and the social platforms help teams work together more collaboratively

11. Tools that overtly manage and manipulate content and social interactions are becoming more integrated and seamless Enterprise platforms are increasingly looking not just at solving core work streams, but in ensuring productivity in moving between work streams

13. Business ROI for improving productivity
Faster employee on-boarding and training
More business output
More usage of the platform
Faster realization of the financial investments you’ve made in SharePoint

14. What are you doing to make your end users productive?

15. 4 Ways to Improve Productivity

16. Strategies impacted by the 4 facets
Search optimization Metadata strategy Social strategy Feature and solution prioritization Metrics and analytics Governance Change management processes

17. Taxonomy

18. What is metadata?

20. Case Study
Users
My Site
Corporate
Departments
Teams
Empowerment

21. The Role of Metadata
Scott Singleton, Managed Metadata in SharePoint

22. The metadata “stack” End Users Search Governance Social Media Taxonomy
The point here is to define that
the underlying metadata is what drives all of the enterprise knowledge capabilities that we want and need
metadata powers search, discovery (contextual application of artifacts), and productivity
Taxonomy
Folksonomy
Metadata

23. Metadata is the fundamental building block of every SharePoint solution
Taxonomy adds structure
Folksonomy refines the model
Apply governance, as needed (Hint: its always needed)

24. Workflow

25. Why use workflow?
Most commonly used automation of end user interaction with SharePoint
Reduces “hunt and peck” by simplifying interactions
Allows enforcement of process, governance rules
“Pushes” action rather than relying on end users to do the right thing

27. Forms

28. Why build out your forms?
Simplify the interface to SharePoint
Break down complex tasks into natural language
Gives people step-by-step instructions
Capture more complete data
Capture richer metadata

29. CB lead, MG color
Helpful tools: compliance control checklists, document/forms-based workflows, alerts to prompt owners/users for action.

30. Social

31. Why are social tools important?
They surface data They provide context They extend the search experience They are increasingly being viewed as the way in which people communicate

32. Why SharePoint needs social

33. Taxonomy applied
Folksonomy (tags)
Social dialog
Shared
Liked
Rated
Taxonomy applied

36. What is folksonomy?
End user-generated keywords Personally applied tags of pages and objects to content you discover and consume Generally applied through social interactions

37. Why use folksonomy?
The primary value of a folksonomy is that it uses your own vocabulary May come from your intimate knowledge of a subject A way to correlate discovered content (through search or social interactions) to your understanding

38. Taxonomy
Paper
Airplane
White
Toy
Folksonomy
Paper
Flight
Airplane
Design
White
Toy
Origami
Technique
Distance

39. taxonomy
folksonomy
Opportunity to improve global search

40. Adding Metadata through Social

41. Sharing is Key

42. Search will not improve if you are not actively managing your taxonomy

43. Advantages Disadvantages Integrated into SharePoint
Can be extended (social tools providers)
Disadvantages
Requires social interaction
Improved filtering needed
Need more display/sharing options
Requires ongoing management (governance)

44. SharePoint + Yammer Integration Update

45. SharePoint + Yammer Integration Update

46. SharePoint + Yammer Integration Update

47. Change is Hard

48. Change Management
At the core of any productivity enhancement effort should be a solid change management system
Transparent
Stateful
Current
Tell people what you are going to do beforehand, give them data while being executed, tell them what was accomplished once completed

49. OOTB and Beyond

50. Before you can talk about productivity:
Understand the business value of what can be delivered through SharePoint
Clarify the scope of what is to be built before you start building it
CB: Once you understand biz value and scope, you next need to understand how to manage what you have (governance) to maximize performance and value.

51. Get the most out of OOTB
Before you spend any time on customizing SharePoint, understand what is possible out-of-the-box If you’re worried about “learning” on your primary (production) system, look into test / temporary environments from CloudShare or a regional hoster

52. Order your copy at http://oreil.ly/qC4loT
Thank you!
Christian Buckley @buckleyPLANET and
Additional Resources
On The Importance of Metadata, Craig Mullins
Enabling Social Media through Metadata
Managed Metadata in SharePoint 2010, Scott Singleton
The Battle for Metadata in SharePoint 2010, Michal Pisarek
5 Steps of a Successful SharePoint Site Transformation
Creating Passionate Users, Kathy Sierra
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