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The Four Facets of SharePoint Productivity
Christian Buckley Director of Product Evangelism, Axceler
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The Four Facets of SharePoint Productivity
What we’ll cover today: The business dilemma around productivity The four facets of productivity – what they are, and how to get the most out of them in your environment Why social is important OOTB and beyond
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About Christian Buckley, Director of Product Evangelism at Axceler
Microsoft MVP for SharePoint Server Prior to Axceler, worked for Microsoft, part of the Microsoft Managed Services team (now Office365-Dedicated) and worked as a consultant in the areas of software, supply chain, grid technology, and collaboration Co-founded and sold a software company to Rational Software. At E2open, helped design, build, and deploy a SharePoint-like collaboration platform (Collaboration Manager), onboarding numerous high-tech manufacturing companies, including Hitachi, Matsushita, Cisco, and Seagate Co-authored ‘Microsoft SharePoint 2010: Creating and Implementing Real-World Projects’ link (MS Press, March 2012) and 3 books on software configuration management. Blog: buckleyplanet.com
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Get the Book Published 2012 by Microsoft Press Order your copy at Tackle 10 common business problems with proven SharePoint solutions: Set up a help desk solution to track service requests Build a modest project management system Design a scheduling system to manage resources Create a site to support geographically dispersed teams Implement a course registration system Build a learning center with training classes and resources Design a team blog platform to review content Create a process to coordinate RFP responses Set up a FAQ system to help users find answers quickly Implement a cost-effective contact management system
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Axceler Overview Improving Collaboration since 2007
Mission: To enable enterprises to simplify, optimize, and secure their collaborative platforms Delivered award-winning administration and migration software since 1994, for SharePoint since 2007 Over 3,000 global customers Dramatically improve the management of SharePoint Innovative products that improve security, scalability, reliability, “deployability” Making IT more effective and efficient and lower the total cost of ownership Focus on solving specific SharePoint problems (Administration & Migration) Coach enterprises on SharePoint best practices Give administrators the most innovative tools available Anticipate customers’ needs Deliver best of breed offerings Stay in lock step with SharePoint development and market trends
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The Business Dilemma
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How productive are your end users on SharePoint?
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Online tools and the social platforms help teams work together more collaboratively
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Tools that overtly manage and manipulate content and social interactions are becoming more integrated and seamless Enterprise platforms are increasingly looking not just at solving core work streams, but in ensuring productivity in moving between work streams
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Business ROI for improving productivity
Faster employee on-boarding and training More business output More usage of the platform Faster realization of the financial investments you’ve made in SharePoint
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What are you doing to make your end users productive?
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4 Ways to Improve Productivity
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Strategies impacted by the 4 facets
Search optimization Metadata strategy Social strategy Feature and solution prioritization Metrics and analytics Governance Change management processes
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Taxonomy
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What is metadata?
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Case Study Users My Site Corporate Departments Teams Empowerment
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The Role of Metadata Scott Singleton, Managed Metadata in SharePoint
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The metadata “stack” End Users Search Governance Social Media Taxonomy
The point here is to define that the underlying metadata is what drives all of the enterprise knowledge capabilities that we want and need metadata powers search, discovery (contextual application of artifacts), and productivity Taxonomy Folksonomy Metadata
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Metadata is the fundamental building block of every SharePoint solution
Taxonomy adds structure Folksonomy refines the model Apply governance, as needed (Hint: its always needed)
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Workflow
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Why use workflow? Most commonly used automation of end user interaction with SharePoint Reduces “hunt and peck” by simplifying interactions Allows enforcement of process, governance rules “Pushes” action rather than relying on end users to do the right thing
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Forms
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Why build out your forms?
Simplify the interface to SharePoint Break down complex tasks into natural language Gives people step-by-step instructions Capture more complete data Capture richer metadata
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CB lead, MG color Helpful tools: compliance control checklists, document/forms-based workflows, alerts to prompt owners/users for action.
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Social
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Why are social tools important?
They surface data They provide context They extend the search experience They are increasingly being viewed as the way in which people communicate
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Why SharePoint needs social
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Taxonomy applied Folksonomy (tags) Social dialog Shared Liked Rated Taxonomy applied
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What is folksonomy? End user-generated keywords Personally applied tags of pages and objects to content you discover and consume Generally applied through social interactions
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Why use folksonomy? The primary value of a folksonomy is that it uses your own vocabulary May come from your intimate knowledge of a subject A way to correlate discovered content (through search or social interactions) to your understanding
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Taxonomy Paper Airplane White Toy Folksonomy Paper Flight Airplane Design White Toy Origami Technique Distance
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taxonomy folksonomy Opportunity to improve global search
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Adding Metadata through Social
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Sharing is Key
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Search will not improve if you are not actively managing your taxonomy
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Advantages Disadvantages Integrated into SharePoint
Can be extended (social tools providers) Disadvantages Requires social interaction Improved filtering needed Need more display/sharing options Requires ongoing management (governance)
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SharePoint + Yammer Integration Update
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SharePoint + Yammer Integration Update
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SharePoint + Yammer Integration Update
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Change is Hard
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Change Management At the core of any productivity enhancement effort should be a solid change management system Transparent Stateful Current Tell people what you are going to do beforehand, give them data while being executed, tell them what was accomplished once completed
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OOTB and Beyond
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Before you can talk about productivity:
Understand the business value of what can be delivered through SharePoint Clarify the scope of what is to be built before you start building it CB: Once you understand biz value and scope, you next need to understand how to manage what you have (governance) to maximize performance and value.
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Get the most out of OOTB Before you spend any time on customizing SharePoint, understand what is possible out-of-the-box If you’re worried about “learning” on your primary (production) system, look into test / temporary environments from CloudShare or a regional hoster
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Order your copy at http://oreil.ly/qC4loT
Thank you! Christian Buckley @buckleyPLANET and Additional Resources On The Importance of Metadata, Craig Mullins Enabling Social Media through Metadata Managed Metadata in SharePoint 2010, Scott Singleton The Battle for Metadata in SharePoint 2010, Michal Pisarek 5 Steps of a Successful SharePoint Site Transformation Creating Passionate Users, Kathy Sierra Order your copy at
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