1. CME Software Review: Real Life Experiences
Michael A. Holland Computer Systems Coordinator Continuing Medical Education Department Beaumont Health Beaumont Hospital - Royal Oak

2. Software Used CME Tracker Access Database Survey Monkey Qualtrics
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3. CME Tracker Fairly popular in CME community Relatively easy to use
Separated into three main sections – Registration, Events, and People.
Screens are mostly customizable – move fields to particular order, provide different views for different users.
Publisher actions – published, registration, brochure affect course schedule real time.
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4. CME Tracker (continued)
Certificate module allows attendees to claim own credits using an activity code.
Transcript module allows attendees to retrieve a copy of their transcript at their convenience.
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5. Software Used CME Tracker Access Database Survey Monkey Qualtrics
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6. Access Database - Seminars
Access database allows for on-the-fly changes that allow us to respond to new requirements.
SS shows a sample seminar and various items that we currently manage.
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7. Access Database – Seminars (continued)
Due dates can be calculated based on start and end dates of activities.
Items can be enabled or disabled based on various factors.
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8. Access Database – RSS
Access database allows us to create a RSS monitoring system complete with tracking documentation and issuing interventions.
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9. Access Database – Automatic Emails
Automatic s help to keep team members informed of next steps.
Automatic s can be customized to be delivered to certain people and utilize templates.
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10. Access Database - Reports
Approximately 20 reports currently available in database.
Example report shows an RSS compliance report, calculating compliance rates based on tracked documentation.
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11. Software Used CME Tracker Access Database Survey Monkey Qualtrics
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12. Survey Monkey
Survey Monkey is mostly a legacy system – CoI is main survey used.
Survey Monkey is currently used due to deprecated share feature.
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13. Survey Monkey – Sharable CoI Results
Survey Monkey allows for password-protected surveys.
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14. Survey Monkey – CoI Report
The deprecated feature allows other stakeholders to view disclosure information.
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15. Software Used CME Tracker Access Database Survey Monkey Qualtrics
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16. Qualtrics Qualtrics is main survey software we use.
Described as “Survey Monkey on steroids.”
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17. Qualtrics
Two of the more common surveys we use are our RSS Attendance tracking and CME application.
Attendance tracking survey provides for an easy way for us to manage our 160 RSS.
CME application is a comprehensive survey that includes in-page display logic and survey workflow to make sure users only fill out the information they need to. Includes trigger s to notify team members of next steps.
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18. Advantages Several tools Access database customizations
CME Tracker – automate credit claim and transcripts
Survey Monkey – easy to use, inexpensive
Qualtrics – robust tool, collaboration feature
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19. Limitations Duplication of effort
Access database & Qualtrics has significant learning curve
Tech support sometimes unreliable (CME Tracker)
Subject to feature elimination (Survey Monkey)
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20. Costs Software Cost Access Database ~$140 CME Tracker ~$6,500/year
Survey Monkey
$299/year
Qualtrics
~$7,500/year
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21. Preparing for a new System
Identify all stakeholders
Identify duplication of efforts/resources
Be prepared for more/fewer stakeholders than previously planned
Utilize a detailed RFI & ask for client contacts
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22. The Perfect CME System
Expecting to find 1 system that is affordable, meets all identified requirements, has excellent tech support, and requires little maintenance is not very realistic.
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