1. Seizing opportunities to leverage India’s potential in ICTs
Rajeev Chawla
Secy egovernance
Govt of Karnataka

2. Use of IT tools in government
Use of IT in service delivery to citizens
Eg Bhoomi in Karnataka, Eseva in AP
Leads to
Transactions becoming faster and efficient
Bhoomi provides land records to citizens in less than 2 minutes
Transparent and less corrupt system
Mutation turn around time in Karnataka is now 45days with features like FIFO( first in first out)
More certainty in land ownership and faster mutations lead to more economic growth
Mackenzie reprt indicates potential loss of 4% due to bad land records system

3. Use of IT tools in government
Use of IT in service delivery to citizens(G2C)
Eg KAVERI in Karnataka for land registration
Much much faster land transactions
PPP model and therefore win for industry

4. Use of IT tools in government
Use of IT in internal critical processes of government
Eg computerisation of Treasury and in some other states
Leads to
Control on embezzlement of government funds
Effective supervision and monitoring of expenditure
And therefore more value out of public funds

5. Use of IT tools in government
eProcurement- G2B- platform operational in AP and should be up and running in Karnataka in next 1 year
Govt in Karnataka procures goods and services worth Rs crore every year
For whole country this may be of the order of 4-5 lakh crores
Procurement largely through archaic inefficient manual processes
eProcurement would lead to
Faster and transparent decision making
More fair to business community

6. What needs to be done
Use of IT to automate other critical areas of government functioning like
Human resources management
Project monitoring of major capital intensive projects to save on time and cost overrun

7. What needs to be done
Use of IT tools in delivery of social services to citizens
Eg IT assisted education
Content creation?
And IT education
Mahiti Sindhu schools in Karnataka
Health services
Telemedicine
to district hospitals
To villages in rural telecentres

8. What needs to be done
For IT to reach masses the country needs service delivery mechanisms in the form of citizen service centres
PPP model as govt can neither set such large number of centres nor maintain them
Private sector needs to take lead
Content crucial for and key to success
B2C
Like telemedicine, education, assistance in purchasing and selling of commodities etc
G2C
Like Land records, caste, income, birth and death certificates, old age pension and all other like services provided by govt

9. CSCs Service centres would lead to
Saving in time and money of the farmers
Opportunity cost of time
Eg 100 lakh visits by farmers every year to pick up land records now available only at taluka level
Faster and efficient transactions of goods and services

10. Issues related to service centres
Funds for setting up of service centres
600,000 village in India
Connectivity to CSCs
Services G2C and B2C
Services support
Training needs
Services- Karnataka govt piloting RDS (rural digital services) for providing G2C services

11. Strengths of Indian govts
Many key projects already implements in one state or the other
Political awareness about benefits of IT in governance
National egovernance action plan approved

12. Limitations
Lack of administrative killer instinct-dependent upon some individuals
Conflict of interest- corruption control vs transparency
Lack of IT experts within government
Lack of body like IDA in Singapore

13. Need of initiative from private sector
Need of Collaboration with governments to achieve faster penetration of ICT
Setting up of CSCs in rural India
Developing of appropriate B2C applications
Supporting creation of network infrastructure
Optimised network technologies for CSCs
Support govt on technical issues
Egov architecture
Security issues
Service delivery mechanisms
Business models
Standards

14. Thank you
Rajeev chawla