1. Quality Management in Web-based Learning - A Finnish perspective Kristiina Karjalainen Lappeenranta University of Technology EDEN Conference 22 June 2005
Aiheena LERU yhteistyö
Palaveri, seminaariin pohjaa ja ohjelmaa.
Sekä muihin yliopistojen yhteistyö

2. Structure and contents of presentation
About the project
Defining quality based on research
Main idea and contents of the quality manual
Next steps

3. Quality Management in Web-based Learning-project
A joint venture between three universities in Finland – University of Helsinki (coordinator), University of Kuopio, Lappeenranta University of Technology
Funded by the Ministry of Education
Finnish Virtual University project

4. Main goal of the project 2004-2007
To support and enhance quality management in e-learning, and to develop quality consciousness and expertise among university personnel and their commitment to the quality management work

5. The schedule of the project
Steering group, follow-up and evaluation
Development of quality service
Enhancement of quality consciousness
Year Year Year Year 2007
Research
Quality manual and portal / web pages
Piloting
University
funding negotiations
Online questionnaires
Interviews
Workshops
Report
Seminars
Development of portal
Testing
Reporting
Dissemination
Training

6. Defining teaching and learning online
Bates T. & Ojala T. & VOPLA 2004 0%
100%
Contact teaching
Online learning
Mixed modes
Electronic administration services
VOPLA
Web-supported contact teaching
Blended web-based learning
Use of the Web

7. Defining quality terminology
Quality management –building and managing quality systems, evaluation and development
Quality assurance – assuring quality of processes by building quality criteria and methods

8. Defining quality in e-learning
Research on national and international quality assurance models e.g. Sloan-C, QAA
Quality criteria are developed for purposes of each individual country
Some common criteria are organisatorial quality, course development, learning and teaching, student support services, evaluation methods
The project team concentrated on defining quality of learning and teaching, online materials and teacher and student support services

9. Some quality factors for e-learning Vopla 2004
student orientation
student activity
meaningful learning situations
constructivism
reflection
contextualization
transfer
interactivity
feedback and evaluation
access to online materials
authentic materials and exercises
adaptability of information
adequate and well-timed support
providing help with production, maintenance and training of VLE(s)
support the development and planning of learning processes

10. Concept of the quality manual
Q2  Quest for Quality
an overall view on quality management in e-learning
based on the most common quality management systems  can be linked with the organisations general quality management system, e.g. as part of development of teaching and learning in general
combines information and knowledge on quality management in e-learning
a tool for improving e-learning quality
the tool incorporates the main contents of quality management in e-learning
shows the phases of development of quality management work
clear paths for different users (director, teacher, support person)

11. Quality manual: contents
introduction to quality management
usage instructions
quality matrices
process descriptions
quality criteria
quality indicators
examples of measuring tools

12. Quality Manual for e-learning - matrix of contents and phases
How?
Documenting present activities
Defining criteria and measurement tools
Implementation and improvement
Management
How is e-learning connected to university, faculty and department strategies?
How does e-learning support achieving the goals set in strategies?
How are strategical development plans improving e-learning?
Skills
What kind of ICT skills the staff holds?
What kind of ICT skills is needed to achieve the goals set in the various strategies?
How is development of staffs’ ICT skills evaluated?
Resources
What kind of resourses are available for e-learning?
What kind of resources are needed to fulfil the strategic demans for e-learning?
How are e-learning processes developed and allocated?
Processes
What kind of processes are included in e-learning?
What are the key and support processes in e-learning?
How are processes developed to meet customer needs?
Evaluation
How is e-learning evaluated?
What are the criteria and indicators that are used in evaluating e-learning?
How is the evaluation information utilized in development of e-learning?
Content
What?

13. Process description for e-learning / VOPLA-team 13. 1
Process description for e-learning / VOPLA-team and results of the first national workshop
Start-up
Planning
Production
Implementation
Follow-up
1. Course curriculum
Target group
goals
contents
resources
methods
evaluation plan
16. Study attainment
- registering
5. Developing
VLE
8. Information and
marketing
12. Instructing students
13. Studying
f2f/online
independent
group
17. Course evaluation
student feedback
peer evaluation
self-evaluation
analysis and further
usage of feedback
6. Content
production
9. Enrolment and
acceptance to course
Information to
students
2. Planning learning
a process
learning outcomes
- learning tasks
- online materials
- instruction and evaluation
scheduling
7. Testing
14. Tutoring
pedagogical
technical
general
10. Accepting and
transferring
students
to VLE
18. Follow-up
facilities
equipment
invoicing
archiving and
storage
15. Evaluation
-teacher and
student
11. Facilities,
equipment,
software
-checking
-testing
3. Media and choice of tools,
copyright
4.Planning information
and marketing strategy

14. Different user pathways
Director
Teacher
Support
person

15. Next steps
Co-operation with other e-learning and quality projects in Finland – and abroad (?)
Further development of the contents and usage of the quality manual
National workshop
Expert evaluation on quality manual
Recruiting pilot projects for evaluation
Dissemination of quality material
Development of quality management portal

16. In conclusion We hope to
build a functional quality management tool in higher education with the help of the university staff around Finland
involve all stakeholders in the quality management work
create networks that are interested in quality issues and continue develop quality in e-learning

17. Thank you! More information: kristiina.karjalainen@lut.fi
tel
(in Finnish)