1. Delivery Challenges
Priti Rao

2. Thriving in Chaos
Excellence in execution
Fuel growth through new opportunities
Scale up
Retain leadership position

3. Excellence in Execution
Delivering what “NEW CIOs” need
Enhancing business value
Cycle time and TCO reduction
Predictable, high service levels
“Today’s business problem is actually a business-IT problem”
Let us look at what challenges the CIO’s (of our client’s organization) face in terms of delivery:
Faster turnaround
Cost reduction
More and more better service
Good and effective risk management

4. Enhancing Business Value
Technology leadership
Industry and business process expertise
Large relationship management capability

5. Reducing Cycle Time and TCO
Global Delivery Model
Getting requirements right
Scalability of software
Improving Quality & Productivity
Continuous quantitative improvement is a way of life
Better quality, productivity, good and better metrics and project management processes and methodologies.

6. CIO DashBoard: Large Client Predictable Service Levels
Requests delivered on time this month 100.0%
YTD requests delivered on time 99.7%
2000 requests delivered on time 99.4%
Quality
Zero defect requests delivered this month 96%
YTD zero defect requests 97%
2000 zero defect requests 95%
Acceptance defects per 1000 hours 2.3
YTD acceptance defects per 1000 hours 3.1
So what does this mean for the CIO ?

7. Fuel Growth through New Opportunities
Focus on
Verticals
Transportation , Healthcare
HIPAA
Europe and Asia Pacific
Likely New Services
Systems Integration

8. Scaling Up… Infrastructure Scale up global physical infrastructure
Telecommunication / training facilities
Human assets
Acquiring and retaining the best
Role based structure
Process / Technology
Benchmark against best-in-class processes
Continuously improve quality and productivity
Build a vision of tomorrow's technology
Re-skilling

9. Remain Agile and Nimble footed
Retaining Leadership Position
Unified solution provider
Manage Risks proactively
Effective Knowledge management
Create Leaders
Now what else does Delivery do ?
Remain Agile and Nimble footed

10. We have Processes, People, Technology, Money and Confidence to take Infosys to greater heights
To actually…

11. Thrive in Chaos

12. Thank You