1. Providing Service through Technology
Spring 2018 KASFAA Conference
Wendy Rohleder-Sook and Tanya McGee
Friday, April 6, 2018

2. A look at our institutions
Fort Hays State University
Kansas State University
Student Body: 15,000
Student System:
PowerFaids (FAMS)
Homegrown mainframe (SIS & Student Financials)
Implementing WorkDay
Document Management: ImageNow
Other technology solutions: CampusLogic
Student Body: 22,800
Student System: PeopleSoft
Document Management: ImageNow
Other technology solutions: None

3. Kansas State University
Limited resources. We recognize alternative, outside solutions exist for identified inefficiencies.
Sometimes we are lucky enough to change our business process to gain efficiencies. BUT! We must be comfortable with the dreaded “c” word…CHANGE.
Most of what we have been able to do is add a “bolt on” or “modify” our existing student information system.

4. Kansas State University
Changes made to our student information system have focused on what the students can see.
Provide students with more information in self-service.
Goals of added features:
Maintain confidentiality and security of the student’s data
Maintain compliance with disclosures
Reduce costs to office
Let’s take a look…

5. K-State’s Self-Service Pages
Cost of Attendance was a delivered page which we bolted more pieces to it.

6. K-State’s Self-Service Pages
The COA page is specific to the student.
If we adjust or modify the COA, it is displayed.

7. K-State’s Self-Service Pages
When a student responds to his/her awards, we ask for anticipated enrollment plans.
We allow the student to update this throughout the academic year.
We use the self-reported information to compare to what enrollment status we actually have the student built on. This can give us a heads-up if the student will be enrolled below a full-time status.

8. K-State’s Self-Service Pages
Award Adjustment Reasons
When our office adjusts a student’s awards, we will add an Award Adjustment Reason to a table/record. Each night a process runs to identify new award adjustment reasons that have been added. The process will send a generic to the student informing the student to login to our student system, KSIS, to read the message. We decided to send a generic message because we wanted to keep any sensitive information out of the message. We wanted to protect the security of the data/information.

9. K-State’s Self-Service Pages
Satisfactory Academic Progress
The SAP self-service page displays the student’s current SAP status. After SAP is calculated each term, we will notify students that their SAP status has been updated. We will point them to this page for more specific details. You can see this person had a successful SAP appeal and an Academic Plan was approved for the next 3 terms. This is a great feature to point students to their self-service pages to see their academic plans.

10. K-State’s Self-Service Pages
Satisfactory Academic Progress
What it looks like if they are not meeting SAP. The reason is given to the student as to why they are not maintaining SAP.

11. K-State’s Self-Service Pages
Satisfactory Academic Progress
What it looks like for a MEETs status.

12. K-State’s Self-Service Pages
Loan History
We display direct loan (sub/unsub) total amount borrowed to students. It is taken from their NSLDS record on the ISIR. The yellowish button allows the student to see graphically how their indebtedness compares with other graduating students.
A disclaimer is made to students that Federal Perkins Loans, PLUS Loans, HPSL and private loans are not included in the above totals.

13. K-State’s Self-Service Pages
Disbursement Notification
After we begin disbursing aid for an aid year, we will run a process that notifies the student by that federal funds have been applied to their student account. The provides a direct link to this page, so they don’t have to click through so many pages just to see it. The does not contain any dollar amounts as we want to keep that information secure and confidential. The process that sends the notification runs on a daily basis. Creating this process saves our office money because we no longer have the paper, printing, envelope and postage expense.

14. K-State’s Self-Service Pages
Disbursement Notification
Additional information displayed to the student on the disbursement notification tab.

15. Fort Hays State University
Need/Want to create Efficiencies for Students and Administrators
Enrollment Numbers/Student Expectations
7000 Virtual Students
Limited Administrative Resources
Identified most cumbersome/time-intensive process – VERIFICATION!

16. Fort Hays State University
The Old Process
Document Submission Challenges
No e-sign option
Passing forms back and forth between students and parents
No secure electronic submission
What makes you think I ate your documents?

17. Fort Hays State University
Solution: CampusLogic StudentForms
Electronic submission
E-sign for student AND parent
Smart form logic
Text reminders for pending tasks
DEMO!

18. Questions?

19. Wendy Rohleder-Sook 785-628-4408 wmrohledersook@fhsu.edu
Contact Information
Tanya McGee