1. How to operate and service the Microsoft Dynamics AX Cloud
9/16/ :31 PM
BRK3168
How to operate and service the Microsoft Dynamics AX Cloud
Christian Wolf
Robert Badawy
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2. Cloud servicing Users Application Application platform Infrastructure
WPC 2015
9/16/ :31 PM
Cloud servicing
User management, security and identity configuration
Users
Define, develop and operate business process
Define, develop, test and operate customizations
Monitor and manage non production deployments
Manage application updates and customization quality
Manage ISVs, 3rd party integrations
Application
24/7 application monitoring and notifications
Diagnostics, platform updates, patches, updates and upgrade rollouts
Application routing, load balancing, site replication
Environment provisioning and management
Database management: HA/DR, scale, operations
Compute deployment, scale up/scale down
Application platform
Infrastructure management
Security and isolation
Operating systems and virtualization
Servers, storage and networking
Data center power, networking, cooling
Infrastructure
Customer specific activities, supported by partner, enhanced by Microsoft life cycle services
Supported and managed by Microsoft
(Public cloud deployments with full user subscription)
© 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

3. Servicing and Operations scenarios
Sign up through CSP Portal:
Customer signs up through the CSP portal and enters account information.
After offer creation is complete, an LCS implementation project is created.
Request deployment of Production:
Customer completes required methodology steps in LCS.
Customer submits a request to deploy production environment using LCS Cloud Powered Support.
DSE starts the deployment of the environment.
Access/permission issue in client (e.g. purchase manager can’t log in):
Customer IT admin works with user to resolve this using customer VSTS

4. Servicing and Operations scenarios
Released Microsoft hotfixes:
Customer/ partner applies hotfix on development and staging environments (process varies)
Customer/ partner creates update request for Microsoft to apply updates to production.
Application Errors that requires Microsoft Fix (e.g. bug in sales order creation):
Customer IT admin works with VAR/ ISV to troubleshoot issue.
For Microsoft issues, Customer/ VAR create support ticket from LCS with Microsoft.
Microsoft creates hotfix, publishes to LCS.
Proactive fixes for critical system health issues (e.g. SQL connection failure):
Microsoft proactively monitors, creates hotfix for issues, initiates communication with customer, schedules production update.

5. Servicing and Operations scenarios
Planned/ unplanned OS updates/ Azure outages
(e.g. windows security updates):
Microsoft communicates maintenance window with customer and schedules production update.
Issue in custom code (VAR/ ISV solution):
Customer works with VAR/ ISV to resolve code customization issues before contacting Microsoft.
Customer/ partner creates customization update request for Microsoft to apply customization updates to production.

6. Sample End to End Flow Customer reports an issue through AX Client
IT admin/Partner gets notified
IT admin/Partner uses tools in LCS and starts troubleshooting
After finding the root cause, IT admin/Partner checks Issue Search in LCS for a fix
IT admin/Partner applies hotfix on dev box (if X++ hotfix) and validates
IT admin/Partner applies deployable package on sandbox environment
Customer/Partner validates the changes
IT admin/Partner submit a request to the Microsoft Service Engineering team to apply changes to Production
Microsoft Service Engineering team deploys the validated changes to Production

7. Monitoring and Diagnostics

8. “Know and troubleshoot the health of all your environments through LCS”

9. WARM PATH Monitoring & Diagnostics - High Level Architecture HDInsight
Multi-Dimensional-Metric (MDM) & Health Service
Monitors
Hot Path (TTD<60s)
Monitoring Agent(MA)
ETW Client
Diagnostics Apps (< 5 min)
Indexed Log Search ( Kusto)
Diagnostics Compute Layer
WARM PATH
Warm Path
Analytics Data
Data Publish
External data
(MDS, SQL, etc.)
Scrubber
SQL Azure
Cold Path
Data Collector
HDInsight
Compute jobs
SQL

10. Tools available for Monitoring and Diagnostics
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Tools available for Monitoring and Diagnostics
Availability as well as Reliability monitoring
Monitoring status rolled up by Component, Environment, Project and Organization
Operational Health – Notification on
LCS and
Activity Monitoring
SQL Diagnostics (SQL Insights, SQL Now, Index Usage Stats)
Performance Counters
Performance Timer
System Diagnostics Dashboard
Kusto (Indexed based search) Queries through View Raw Logs
ETW Events
Power BI Reports
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11. Sources of data collected
Performance Counters
System Counters – Processor, Memory, Disk utilization
ASP.Net – worker process restarts, requests (execution, wait, current, queued)
SQL counters – DTU utilization, successful connections, failed connections, deadlocks,
Events (ETW)
AX 7 Platform
Retail – Server and MPOS devices
Management Reporter
Financial Reporting
ALM- Lifecycle services
Diagnostics
Crash detection and crash dumps
Performance
Errors
Infrastructure Health
System Diagnostic toolset
Availability
AX Ping –Synthetic Tests to ensure availability
Azure Datacenter outage detection
Monitoring & Diagnostics
Diagnostic events, Crashes etc.
SQL Azure
Azure Infrastructure
Availability
Events
Performance Counters

12. Telemetry and Monitoring Demo
Christian

13. Future enhancements Issue detection using pattern matching
9/16/2018
Future enhancements
Issue detection using pattern matching
Action Oriented Health dashboard
Ability to perform simple database actions
Improvements to System Diagnostic Tool for authoring and visualization
Batch process monitoring
Business process monitoring
Expose Power BI reports in LCS
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

14. UX Wireframes Action Oriented Health Monitoring Dashboard

20. 9/16/2018
Section title
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

21. Update Story – Servicing Dynamics AX

22. “Self-Serve update experience with Service Engineering managing by exception”

23. Types of Updates Customizations
Platform updates – hotfixes, critical security fixes, new platform updates
Application updates – hotfixes, critical security fixes, new application updates.
Cloud infrastructure updates

24. When are updates applied?
Updates to the service can require downtime of the production tenant when executed.
Microsoft Planned Maintenance Window
Microsoft will notify the Customer, in advance, about upcoming planned maintenance downtime. The default downtime window will be defined per region over the weekend to minimize impact to the business. For customers that have round the clock operations, Microsoft provides the flexibility to choose from two timeslots when maintenance will be performed. Failing to select an option will result in Microsoft patching the instances in the default maintenance window defined for that region.
Customer Initiated Maintenance Window
Customer can pick the maintenance window through LCS.

25. Customer / Implementation Partner
Impacted Layer
Type of update
Expected Action
Maintenance Window
Microsoft
Customer / Implementation Partner
PLATFORM
Hotfix
Publish Platform X++ and Binary updates to LCS. After the fall 2016 release, the platform will be released as binary without any X++ hotfixes.
Binary: Apply on sandbox (and dev) environment, validate then promote to production environment*.
X++: Apply on dev environment, test, deploy on sandbox, validate then promote to production environment*.
Microsoft planned
Critical Security Update
Initiate the update within the Microsoft planned maintenance window.
Not applicable.
Platform Update
Make the platform rollup available and notify customer.
A platform rollup is released as a deployable package. Follow same procedure as a binary hotfix.
Cloud Infrastructure Updates
Initiate update within the Microsoft planned maintenance window.

26. Customer / Implementation Partner
Impacted Layer
Type of update
Expected Action
Maintenance Window
Microsoft
Customer / Implementation Partner
APPLICATION
Hotfix
Publish the hotfix in LCS
Binary: Apply on sandbox (and dev) environment, validate then promote to production environment*.
X++: Apply on dev environment, test, deploy on sandbox, validate then promote to production environment*.
Customer planned
Critical Security Update
Notify Customer of the critical security update.
Initiate update within the specified timeline.
Download, apply on Dev, validate on Sandbox, and promote the critical security update to production environment*.
Application Update
Make the new release available and notify Customer.
Upgrade custom code using the LCS code upgrade service deploy new dev/test environments, validate upgraded code, request upgrade of sandbox and production environment (Upgrade, including data upgrade, is performed by Microsoft Operations).
Customizations
Not applicable
Validate customizations in Customer’s sandbox environment and then promote to Customer’s production environment*

27. Servicing Assets Software packages (deployable package)
Application packages (from VS or Build VM)
Application hotfix (X++)
Microsoft metadata hotfix (delta package)
Binary hotfix
(deployable package)
Microsoft binary hotfix
Other packages, like Retail

28. Servicing flow: Apply a metadata hotfix

29. Servicing: Binary hotfixes (and other deployable packages)

30. Applying Updates Demo
Robert

40. Future enhancements
Rollback of environment state. Today, only roll forward is supported.
Have a more streamlined flow of applying updates from dev/test to sandbox to production that is self-serve.
Apply updates with reduced downtime.
Add automated systems to validate environment health post updates.
Improved troubleshooting experience when applying updates.
Automated flows for other request types such as sandbox refresh, database backup, etc. through LCS.

41. 9/16/ :31 PM
Related Sessions
BRK3174 Speed up your Dynamics AX Code upgrade: tips and techniques to stay continually current
Tariq Bell
BRK3169 Use ALM as a differentiator with Dynamics AX and Lifecycle Services (LCS)
Meera Mahabala
Clay Wesener
BRK4024 Develop, build, test and deploy your Dynamics AX applications
Robert Badawy
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

42. Free IT Pro resources To advance your career in cloud technology
Microsoft Ignite 2016
9/16/ :31 PM
Free IT Pro resources To advance your career in cloud technology
Plan your career path
Microsoft IT Pro Career Center
Cloud role mapping
Expert advice on skills needed
Self-paced curriculum by cloud role
$300 Azure credits and extended trials
Pluralsight 3 month subscription (10 courses)
Phone support incident
Weekly short videos and insights from Microsoft’s leaders and engineers
Connect with community of peers and Microsoft experts
Get started with Azure
Microsoft IT Pro Cloud Essentials
Demos and how-to videos
Microsoft Mechanics
Connect with peers and experts
Microsoft Tech Community
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

43. Please evaluate this session
9/16/ :31 PM
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© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

44. 9/16/ :31 PM
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.