1. INCIDENT REPORTING
Suncoast Area
9/16/2018

2. PURPOSE Review Suncoast Region Operating Procedures
Define Critical Incidents & Reportable Incidents
Convey How & Where to Send Incident Reports
9/16/2018

3. Critical Incidents Reporting Procedures
Oral Report to APD by telephone or in person within ONE HOUR of becoming aware of the incident.
Immediate Notification of WSC
Follow-up with an APD Incident Reporting Form immediately but no later than the next business day.
Whenever possible, Incident Reports should be completed electronically at
9/16/2018

4. Critical Incidents Include:
Consumer Death
Sexual Misconduct
Missing Child
Adult Adjudicated Incompetent
Media – an unusual occurrence that may result in unfavorable media attention
Death of a person receiving services from an APD operated, licensed or contracted provider, Medicaid Waiver provider or ICR/DD that occurs due to or allegedly due to an accident, act of abuse, neglect, or other unexpected incident.
Sexual Misconduct – any activity between a provider and a consumer, regardless of the consent of the consumer, or incidents of nonconsensual sexual activity between consumers.
9/16/2018

5. Consumer Death
Death of a person receiving services from an APD operated, licensed or contracted provider, MW provider, or ICF/DD that occurs or allegedly occurs due to an accident, act of abuse, neglect or other unexpected incident.
Deaths must be reported within ONE HOUR of becoming aware of the death.
During normal business hours, contact Medical Case Management
After normal business hours, contact the after hours designee.
9/16/2018

6. Sexual Misconduct
Any sexual activity between a provider and a Consumer, regardless of the consent of the consumer, or incidents of nonconsensual sexual activity between consumers.
9/16/2018

7. Missing Child or Adult Adjudicated Incompetent
The unauthorized absence or unknown whereabouts of a minor or an adult who has been adjudicated incompetent who is receiving services from an APD operated licensed or contracted provider, MW provider or ICF/DD.
9/16/2018

8. Media
An unusual occurrence or circumstance that may bring unfavorable attention to APD or our contracted providers.
9/16/2018

9. Procedure for Missing Children or Incompetent Adult
Immediately call local law enforcement and ask the officer to:
Take a report of the missing child/adult
Assign/provide a case number
Provide a copy of the missing person report when available
If a missing person report is not taken - document name of the officer/agency & speak to the appropriate Watch Commander
Immediately afterward notify APD and provide the above information
9/16/2018

10. Reportable Incidents
Must be reported within One business day by completing an APD Incident Reporting Form
Must be completed by person initiating the report
Fax, electronically mail or personally deliver to the Area Triage Specialist.
Provide immediate notification to the person’s WSC.
9/16/2018

11. Reportable Incidents Include:
Altercations – resulting in law enforcement contact
Consumer Injury requiring medical attention in an urgent care center, emergency room or physician office setting
Consumer Arrest
Missing Competent Adult – > or < 8 hours depending upon the person’s capacity
Suicide Attempt
Other (Specific to the Suncoast Area)
9/16/2018

12. “Other” Reportable Incidents Include:
All Baker Acts
All Unplanned Hospitalizations including visits to the Emergency Room or Urgent Care Centers
All Medication Errors
Medical Case Management
Medication Error Form
All Arrests of provider agency employees & independent providers
9/16/2018

13. Where Do I Find the IR Form?
Go to www. fccflorida.org
Left click on any of the yellow counties for the Suncoast Area (SC)
Left click on Incident Report Form SCR1105
Submit electronically using Adobe Reader
Remember to print the report for your records & the WSC before transmitting your report
Handwritten Incident Reports must be legible and are to be faxed to Linda Henderson, Triage Specialist at (813)
Any questions about incident reporting should be directed to Ms. Henderson at (813) or via at
9/16/2018

14. What Happens with the Incident Report?
Logged into a database,
Triaged by Triage Specialist
Forwarded to appropriate APD Staff for follow-up:
Helene Coutu, Special Services
Ken Winn, Behavior Analysis
Rick Robertson, Residential Services
Laurie Harlow, Administrative Processing
9/16/2018

15. APD Risk Management functions:
Review Incidents
Ensure necessary follow-up including:
Direct intervention
Technical assistance
Initiation of a provider corrective action plan
Enter final results into a database for analysis of patterns & trends of critical/reportable incidents
9/16/2018

16. KNOWLEDGE REVIEW
What types of incidents are classified as critical incidents?
How soon must critical incidents be reported?
If a critical incident occurs after normal business hours or on a weekend who is the incident reported to?
Who else must be notified?
Oral reports must always be followed up by an _________________?
9/16/2018

17. KNOWLEDGE REVIEW (continued)
What are some types of reportable incidents?
What reportable incidents are classified as “Other”?
Where can you find the Incident Report?
What do you do prior to submitting the report?
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