1. Tackling ‘hidden needs’ by Connecting People in East Suffolk
ESP Board Meeting - July 2017
Nicole Rickard, Head of Communities

2. What is need and ‘hidden need’
SCF and UCS Hidden Needs Report 2016 (and 2011)
3 dimensions of need – income, access to services and isolation
Need is when it is hard to ‘secure the basic necessities without external support’
‘hidden need’ = affluence conceals deprivation
Suffolk is a relatively affluent county but this can mask significant need - being disadvantaged in an otherwise affluent area can compound that disadvantage i.e. make it worse
e.g. the hinterlands of Framlingham are among the least deprived 10% of neighbourhoods in England but include people living in income deprivation

4. Approach ESP Task and Finish Group – met three times
Suffolk Coastal and Waveney District Councils, Suffolk County Council, Suffolk Community Foundation, Community Action Suffolk, Seckford Foundation
Looking at priority groups individually useful but limiting
Agreed to map measures of each of the 3 dimensions of hidden needs – income, access to services and isolation – against each other
Focus on three key life stages/groups - resilient families / households, those dependent on services and older people

5. Approach
Aim = identify multi-dimensional ‘hot spots’ across East Suffolk to highlight the relationship between different types of need
Maps will help the ESCT Communities Officers/other locality-based staff to target projects where they will have most impact
BUT it is vital we understand what is already happening in these communities to address the needs identified
AND how this relates to demand on services e.g. adult social care, hospital admissions, crime levels, demand on GP services, safeguarding

6. What could make someone ‘isolated’?
Mental/Physical Health issues No Internet Low income Age Living alone Death of a partner/parent Disability/Mobility issues Domestic Violence Drug/Alcohol problems Depression Caring responsibilities Lack of transport Unemployment/Retirement No Qualifications

7. Dimensions
1. People aged 65+ who live alone and are socially isolated 2. Older people on low income who are carers and socially isolated 3. Older people on low income who are carers, have no access to a car/van and a limiting long term illness 4. Older people on low income, living alone and with challenges accessing key services (post office, shop, school and/or GP) 5. Lone parents with low income and challenges accessing key services (post office, shop, school and/or GP)

8. People aged 65+ who live alone and are socially isolated1.
People aged 65+ who live alone and are socially isolated 2. 3.
1. Pakefield, North & West Lowestoft
2. Beccles, Bungay, south of Bungay
3. Southwold, Halesworth, rural areas north of Halesworth, Kessingland
4. Walberswick, Darsham, Middleton, Leiston, Thorpeness, Aldeburgh
5. Framlingham, Wickham Market
6. Woodbridge, Melton, Orford
7. Kesgrave, Martlesham, Nacton
8. North, South, East Felixstowe 2 5. 4. 1 6. 4 7. 3 8. 5

9. Older people on low income who are carers and socially isolated
1. Most of Lowestoft, Pakefield
2. Beccles, Bungay
3. Halesworth, between Southwold and Halesworth, north of Halesworth, Kessingland
4. Saxmundham, Leiston, area between L and S, Aldeburgh
5. Framlingham, Wickham Market
6. Melton, south of Woodbridge
7. West of Kesgrave
8. North, South Felixstowe

10. Older people on low income who are carers, have no access to a car or van and a limiting long term illness
1. Most of Lowestoft, Corton
2. Beccles, Bungay
3. Kessingland, South West Halesworth, villages north of Halesworth, Reydon, Wangford
4. Saxmundham, Leiston, south-west of Leiston
5. Framlingham, Wickham Market
6. Melton, pockets around Sutton
7. West of Kesgrave
8. Felixstowe
WHAT:
Achieved through a multi agency Board supported by a programme group consisting of staff from (funding) partners – AND THAT IS IT – No complicated governance – does not create an industry.
WHY: Improve connectivity and drive efficiency by joint working and reduced duplication to achieve a set of common priorities . Often referred to as the whole system approach
DOES NOT DO THE WORK OF EXISTING ORGANISATIONS
Will give you some examples later

11. Older people living alone on low income with challenges accessing key services (GP/school/ post office/shop
1. Rural areas north of Halesworth
2. Bungay, rural areas south and east of Bungay and between the two
3. Halesworth, north-east of Halesworth, Reydon, Kessingland, A12 corridor
4. Saxmundham, Leiston, Snape, Theberton and Eastbridge, Aldeburgh
5. Area south-west of Halesworth, Peasenhall, north-west of Framlingham, Wickham Market
6. Bealings, east of Woodbridge, pockets in Deben Peninsula
7. Pockets in the west of the locality
8. Dispersed pockets
WHAT:
Achieved through a multi agency Board supported by a programme group consisting of staff from (funding) partners – AND THAT IS IT – No complicated governance – does not create an industry.
WHY: Improve connectivity and drive efficiency by joint working and reduced duplication to achieve a set of common priorities . Often referred to as the whole system approach
DOES NOT DO THE WORK OF EXISTING ORGANISATIONS
Will give you some examples later

12. Lone parents on low income with challenges accessing key services
1. East Lowestoft (north and south)
2. Bungay
3. Kessingland, Halesworth, area east of Halesworth, A12 corridor
4. North Leiston, Theberton and Eastbridge, Saxmundham, south of Halesworth
5. North-east of Framlingham, North Wickham Market, Peasenhall, Little Glemham
6. Pockets west of Woodbridge, Rendlesham
7. -
8. South and West Felixstowe, Trimleys
WHAT:
Achieved through a multi agency Board supported by a programme group consisting of staff from (funding) partners – AND THAT IS IT – No complicated governance – does not create an industry.
WHY: Improve connectivity and drive efficiency by joint working and reduced duplication to achieve a set of common priorities . Often referred to as the whole system approach
DOES NOT DO THE WORK OF EXISTING ORGANISATIONS
Will give you some examples later

13. Connecting People in East Suffolk
ESP Board provisionally agreed to allocate £100k (and SCC £20k) to support projects to tackle hidden needs in Suffolk Coastal and Waveney
Intended Outcome = ‘reduced levels of social isolation in communities in East Suffolk within the next 18 months through a range of community-led interventions that tackle specific needs in individual localities’
Primary focus on ‘older people who are socially isolated and families with limited access to resources which, in turn, leads to isolation in children and young people’
Links to other initiatives e.g. ESCT, CAS Good Neighbour Scheme Coordinator, grants programmes (including the SCDC ECBs and Exemplar, WDC Community Enabling Grants, SCC locality budgets), Place based work in Felixstowe, Leiston and Lowestoft, Local Area Coordinators, Big Lottery proposal for Lowestoft, Flourish work in rural communities, Community Buildings support)

14. The proposed programme
Three key elements to the programme:
Campaign work to raise awareness of hidden needs and stimulate discussion about the mapping, including short films, a ‘Shine a Light’ publication and events aimed at Town and Parish Councils, Councillors, VCS and potential local donors
Community capacity building, including ‘deep dives’ in hot spot areas to understand assets, current activity and gaps. Commissioning of larger scale projects to address the gaps
A new ‘giving’ programme using DC and SCC funding matched by local donors – ESP Board members would set the criteria and sit on the decision-making Panel

15. The East Suffolk Communities Team
Staff from SCDC / WDC (x 6) and SCC (x 2 – plus one on maternity leave – and the 2 Local Area Coordinators for Saxmundham / Leiston and Beccles / Worlingham)
8 Communities Officers will act as lead contact for one of the eight localities (5 Suffolk Coastal, 3 Waveney)
Locality role + Specialist role = Communities Officer
Additional resources – 2 x Communities Support Officers and 2 x Apprentices (all temporary for one year) from Sept 2017

16. Julia Catterwell, Tel: 01394 444318 or 07768 817607
Rachel Tucker, Tel: or
Stuart Halsey, Tel: or
Jo McCallum, Tel: or
Rachel Rowe, Tel:
Zoe Botten, Tel: or
Julia Catterwell, Tel: or
Gillian Benjamin, Tel: or
Taz Hussain, Tel: