1. UKAS Customer Satisfaction Survey Results from Quarter 4 – 2009/10 The results are shown as a percentage of the total responses

2. How satisfied are you with UKASs overall service to your organisation over the last year?

3. In the experience of your organisation how does last years service compare with the previous year?

4. Over the last 12 months, how satisfied are you that UKAS understood your business needs?

5. Over the last 12 months, how satisfied are you that UKAS staff were easy to make contact with?

6. Over the last 12 months, how satisfied are you that UKAS generally responded to your needs in a timely manner?

7. Over the last 12 months, how satisfied are you that UKAS handled your pre visit arrangements well?

8. Over the last 12 months, how satisfied are you that UKAS assessment team prepared well for your visit?

9. Over the last 12 months, how satisfied are you that UKAS conducted the visit well?

10. Over the last 12 months, how satisfied are you that UKAS assessment team had the right skills and knowledge?

11. Over the last 12 months, how satisfied are you that UKAS assessment team had the right attitude?

12. Over the last 12 months, how satisfied are you that UKAS application of the accreditation requirements was consistent with the previous year?

13. Over the last 12 months, how satisfied are you that UKAS handled your improvement actions promptly?

14. Over the last 12 months, how satisfied are you that UKAS handled your technical enquiries well?

15. Over the last 12 months, how satisfied are you that UKAS handled your administrative enquiries well?

16. Over the last 12 months, how satisfied are you that UKAS handled your invoicing and related enquiries efficiently and conveniently?

17. Over the last 12 months, how satisfied are you that UKAS handled your extension of scope requests promptly?

18. Over the last 12 months, how satisfied are you that UKAS was effective in promoting awareness of accreditation and the UKAS brand?

19. Over the last 12 months, how satisfied are you that UKAS provided value for money?