1. Delaware Division of Motor Vehicles
AAMVA Region I Conference
Baltimore, Maryland
July 17th – 21st
Jennifer Cohan, Director

2. Identity Verification
Organization Chart
DMV
Administration
Fraud/Investigation
Fiscal/Budget
Legislative
Planning
Customer Relations
Training
Driver Services
Driver License
Identity Verification
Driver Improvement
Road/Skills Tests
CDL Program
Help Desk
Vehicle Services
Titling
Registration
Inspections
Auto Dealer
Transportation
Services
IRP
IFTA
Public Carrier
OS/OW Permitting
Audit/Compliance
Toll
Toll Operations
(Three Plazas)
EZPass
Merged into DMV
7/1/10 2

3. Why Merge Toll Authority into DMV ?
Toll Authority – quasi government agency
Alignment of customer service
Resource optimization
Sharing of customer information
Expanded option for collection of toll violations and data exchanges
Expand on DMV reciprocity agreements
Staffing – Toll to DMV

4. How’s it going? Significant back office cost savings
Cross training of staff
Utilization of multiple facilities for DMV/Toll Services
Customer Service Center Expansion
Vehicle Registration Hold Program – Toll violations
Recent Reconstruction of Newark Toll Plaza – added technology for AET

5. Sharing Information & Partnering with Law Enforcement
Sharing of information & databases
Utilize License Plate Readers to identify:
Toll violators
Uninsured motorist
Stolen Vehicles
Delaware State Police utilizing LPR’s
DUI checkpoints
Random checks