1. “Opportunity Favors the Prepared Mind.”
The Art of Tactical
Conflict is inevitable, but combat is optional.” Max Lucado
Communications
EMPOWERMENT
Dignity
Personal Safety
Professionalism
CONFIDENCE
Respect
Empathy
Intervention
Options
Prevention
Most occupations involve a considerable amount of human interaction on a variety of levels. Yet, many employees lack the necessary skill to effectively manage conflict.
The Verbal Edge International training program emphasizes the importance of the professional mindset (controlling emotions), as opposed to the personal mindset (being controlled by emotions), as a means of non-escalation or, if required, de-escalation. The application of these skills reduces stress and complaints while increasing confidence improving morale.
Verbal Edge International teaches the skills necessary to become an effective communicator, enabling participants to ‘say it right the first time’ as a means of creating and cultivating healthy relationships at work or at home.
“Opportunity Favors the Prepared Mind.”
P: 780 • 983 • 0351 W: verbaljudo.ca

2. TACTICAL Communication ONE DAY TRAINING Exclusive Providers of:
For more information about this workshop, please
contact Rev. Anna Constantin, Chair of the Abuse
Prevention and Education Committee – Phone: or
Cost of workshop - $120 per person, with lunch
provided. Cheques to be made payable to:
Alberta & Northwest Conference.
To register: Please contact Melanie Funk at the ANW Conference office by September 29, ph. no ext 222; fax ; or
Registration:
Name:___________________________________
Church:__________________________________
Phone:__________________________________
___________________________________
Food sensitivities? ________________________
________________________________________
Emphasis is placed on Verbal Edge theories and concepts that enable participants to respond professionally during moments of turmoil. The One Day program provides participants with a solid foundation on the core principles of effective conflict management.
Who would benefit most from this training?
Anyone, however particular attention is paid to frontline staff and supervisors, i.e. Office Administrators/ Coordinators, Administrative Assistants, or Secretaries.
How many people can we train at one time?
A One Day lecture-based program can accommodate up to 50 people. This training is open to Alberta & Northwest Conference.
When and where will be the training held?
Tuesday, October 17, 2017 at Riverbend United Church, Avenue, Edmonton, from 8:30 a.m. - 4:30 p.m. Parking is available. The church has accessibility as needed.
Who are the trainers?
Verbal Edge International is headed by Darcy Pennock, a Master Instructor in Tactical Communications with 20 years of experience. Darcy has assembled a team of Associates with expertise in policing, education, industry and healthcare.
Exclusive Providers of: