1. Enterprise Process Performance Improvement
EPPI is the branded HPT – Human Performance Technology
methodology of Guy W. Wallace and EPPIC Inc.
Guy W. Wallace EPPIC Inc

2. Focused on Performance Competence
Determining which Improvement Method is appropriate to each situation requires a quick upfront investment in assessing “ideal” versus “actual” and the Cost of Non-Conformance (Gaps) - and then determining any potential causes for the high value inadequacies - and then the investment costs for addressing.
Guy W. Wallace EPPIC Inc

3. Focused on Performance Competence
This applies to the following 4 levels:
World
Workplace
Work
Worker
Guy W. Wallace EPPIC Inc

4. Focused on Performance Competence
The
4 W’s
An Incomplete and Overlapping List of Various Improvement
Concepts, Models, Methods, Tools & Techniques
Worker
a.k.a: People – ADDIE and SAT; performance-based Instruction/ Training/ Formal Learning; Informal Learning/ Unstructured OJT; Coaching; Mentoring; Feedback; Performance Management; Performance Reviews (360 and otherwise); Performance-based Compensation; On-Boarding; Recruiting & Selection; Job Design; Career Paths; Leadership Development; Incentives/Motivation – Rewards & Recognition; Performance Support Systems – EPSS; Psychometrics; Behavior Analysis; Job Aids; Expert Systems; Knowledge Management; etc.
Work
a.k.a: Process - Business Process Management, Process Engineering/Re-Engineering, Task Analysis; Process Mapping; Lean; Six Sigma; Theory of Constraints; Industrial Engineering; TQM tools (the 7 basics and the 7 advanced - plus others); Quality Function Deployment; Project Planning & Management; Human Factors Analysis and Engineering; Benchmarking; Statistical Process Control; etc.
The Workplace
a.k.a: Organization – Baldrige Award; Strategic Planning; Strategic and Operational Balanced Scorecards/Dashboards; Organizational Development/ Alignment/ Design; Values; Vision & Mission Statements; Business Planning (and functional planning i.e.: Marketing Planning); Organization & Job Design; Change Management; Culture Change Management; Risk Assessment and Management; etc.
World
a.k.a: Mega – Ethics; Sustainable Business Practices; etc.
Guy W. Wallace EPPIC Inc

5. EPPI Stage I Leads to EPPI Stage II
Guy W. Wallace EPPIC Inc

6. Enterprise Performance Data Linkages
You can model/map processes in a WBS - Work Breakdown Structure manner and systematically derive the Human and Environmental enablers – both the “Ideal” – and – the “As Is” - and then determine the root causes for any critical processes inadequacies and the potential Returns for the Investments for Improvements.
Guy W. Wallace EPPIC Inc

8. Enterprise Performance Data Linkages
Once you know the ideal versus actual enablers you can then assess the improvement priority for any inadequacies found - as they impact performance alone and together in combinations. Then assess the Enabler Provisioning Systems.
Guy W. Wallace EPPIC Inc

10. Enterprise Performance Enabling Systems
Human Asset Requirements:
Awareness/ Knowledge/ Skills
Physical Attributes
Psychological Attributes
Intellectual Attributes
Personal Values
These Human Asset Management Systems likely won’t be found in exactly this configuration in your Enterprise. The task is to identify which Enterprise entities own these responsibilities – for the Processes being targeted for potential improvement ROI - and then assess their own adequacy and causes for any gaps.
Guy W. Wallace EPPIC Inc

11. Enterprise Performance Enabling Systems
Environmental Asset Requirements:
Data/ Information
Materials/ Supplies
Tools/ Equipment
Facilities/ Grounds
Budget/ Headcount
Culture/ Consequences
These Environmental Asset Management Systems likely won’t be found in exactly this configuration in your Enterprise. The task is to identify which Enterprise entities own these responsibilities – for the Processes being targeted for potential improvement ROI - and then assess their own adequacy and causes for any gaps.
Guy W. Wallace EPPIC Inc

12. EPPI Stage I: Targeting EPPI Guy W. Wallace EPPIC Inc. www.eppic.biz

13. Guy W. Wallace EPPIC Inc. www.eppic.biz
EPPI Stage I: Phase 1
Guy W. Wallace EPPIC Inc

14. Guy W. Wallace EPPIC Inc. www.eppic.biz
EPPI Stage I: Phase 2
Guy W. Wallace EPPIC Inc

15. Guy W. Wallace EPPIC Inc. www.eppic.biz
EPPI Stage I: Phase 3
Guy W. Wallace EPPIC Inc

16. Guy W. Wallace EPPIC Inc. www.eppic.biz
EPPI Stage I: Phase 4
Guy W. Wallace EPPIC Inc

17. EPPI Stage I leads to EPPI Stage II
Guy W. Wallace EPPIC Inc

18. EPPI Stage II Some EPPI Stage II Efforts are Relatively Simple
And Some Are Much More Complex
Guy W. Wallace EPPIC Inc

19. Enterprise Process Performance Improvement
Past Writings by Guy W. Wallace on EPPI and the Analysis Methodologies
Fall 2000
CADDI Newsletter Article Series
March 2005
BPTrends Column Series
2006
Chapter 11
June 2008
PROVEN Column Series
Guy’s Instructional Systems Design
Methodologies: PACT - are a Sub-Set
of the EPPI Methodologies
Guy W. Wallace EPPIC Inc

20. Enterprise Process Performance Improvement
EPPI is the branded HPT – Human Performance Technology
methodology of Guy W. Wallace and EPPIC Inc.
Guy W. Wallace EPPIC Inc