1. Tideway’s Final Salary Pension Transfer Process
February 2017

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1. Appraisal Stage
Initial Enquiry
Submit current CETV offer and Fact Find to us, send LOA to scheme
First brief call with an adviser
Send us ID*
Client
Automatic acknowledgement outlining next steps
We send Initial Appraisal to you
We send CEL to you
Tideway
We send you the initial appraisal within 5-15 working days** after receiving your CETV and Fact Find
CETV: Cash equivalent transfer value. The cash equivalent amount you are offered by your scheme in return for giving up your defined benefits.
Please send us a current cash equivalent transfer value. We will not be able to write the advice report with an expired cash equivalent transfer value offer. At automatic engagement (i.e. signing the CEL), there must be at least 45 days left before the expiry date of your CETV. Where your CETV has less than 45 days to expiry, please contact us to discuss this further.
Initial Appraisal: 6-page document which assesses the generosity of your transfer offer.
LOA: Letter of Authority. This document gives Tideway the authority to liaise in detail with your scheme.
CEL: Client Engagement Letter. This document declares you have engaged with us for advice and is the mandate for us to write the advice report.
*ID must be certified if we do not meet you in person. Please see explanation on page 5
**Although we aim to send you the initial appraisal within 5 working days, due to a high number of cases currently it may take up to 15 working days
Tideway Investment Partners

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2. Engaged Stage
When signing the CEL, at least 45 days must be left before the CETV expires
Send us signed CEL
Meeting/call with an adviser
Send us signed due diligence
Client
We send countersigned CEL to you and book meeting/call with an adviser
We send Advice Report to you
We process your transfer***
Tideway
Advice Report: 20 to 30-page document which assesses the transfer in detail and outlines the risk of the decision to transfer.
Due Diligence Sign Off sheet: The back page of the advice report.
***After we have submitted the paperwork, the transfer is in the hands of the scheme and we cannot guarantee time scales
Tideway Investment Partners

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Notes
CETV Expiry Date: We can send you an initial appraisal with a CETV which has less than 45 days until the expiry date, but not an advice report. At automatic engagement (signing the client engagement letter), there must be at least 45 days left before the expiry date of the CETV.
Tax-free Cash: You cannot access tax free cash until your 55th birthday. Pension providers typically take days to process a tax free cash request.
Wealth Management: Tideway Wealth provides an ongoing wealth management service and can advise you upon the investment of your pension money and your other assets to deliver you a comprehensive ‘income in retirement’ solution.
Tideway Investment Partners

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Identification
We will need some ID from you, either a passport or photo driving licence and one utility bill or bank statement (no more than three months old, not mobile phone bill and not printed from the internet).  If you do not have a utility bill or bank statement that fits this criteria we can accept a passport and driving licence or please call us to discuss alternative documents.
Proof of Identity: We accept certified documents from the following professionals:
Accountant who belongs to a regulated or professional body
Attorney
Barrister
Bank or Building Society Official (official bank stamp to be used)
Commissioner of Oaths / Notary Public
Justice of the Peace
FCA registered individuals/ introducer
UK Post Office, authorised under the Post Office Document Certification Service (on their letterhead)
Solicitor
The person certifying the documents should not be: related to the client; living at the same address or in a relationship with the client. The copy must be legible and the photograph visible.
Wording for the certification: To certify the document the certifying person should review the copy and the original, and write the following statement on the copy:
“I, [name of certifier], certify that this is an authentic copy of [full name of client]’s [name of document] as witnessed by me on [date of certification].”
The certifier must sign the copy, stating their job title, company name and professional address and their business telephone number. The copy must include the full page of the copied document. The certification must be less than three months and must be written in English.
Tideway Investment Partners