1. UGBS 101 Introduction to Business Administration
Session 10 –Managing human resource
Lecturer: Dr. Daniel Quaye, UGBS
Contact Information:

2. 1.  The Staffing Plan
Setting the objectives (a) Number of staff (b) Job Descriptions
Dr. Daniel Quaye, UGBS

3. Cont. Staffing plan
(i) The job title (ii) Job identification (iii) Job duties (iv) Job specifications
Dr. Daniel Quaye, UGBS

4. Job Requirements
A Position Description for a corporate Loan Assistant POSITION DESCRIPTION FUNCTIONAL TITLE: Corporate Loan Assistant DEPARTMENT: Corporate Bank JOB DUTIES: ASSIST LOAN OFFICER PROVIDE LOANS LOCATION: Head Office DATE: June 15, 2009 JOB SPECIFICATIONS: LIASE WITH CUSTOMERS, RECEIVE CASH & CHEQUES, PREPARE ACCOUNTS AND OTHER ASSIGNED RESPONSIBILITIES RELATIONSHIPS: Reports to : Corporate Account Officer A or AA; or Sr. Corporate Account Officer B or BB Subordinate Staff: None Other Internal Contacts: Various levels of management within the corporate Banking Department External Contacts: Major bank customers
Dr. Daniel Quaye, UGBS

5. 2. Implementing the plan Recruitment (i) Advertisements
(i)     Advertisements
(ii)    Educational institutions
(iii)   Unsolicited applications
(iv)    Organizations (Churches)
Dr. Daniel Quaye, UGBS

6. 3.  Interviewing
Establishing the objectives and scope of each interview
Establishing and maintaining rapport
Listening
Giving information
Separating facts from inferences
Avoiding questionable approaches
Dr. Daniel Quaye, UGBS

7. 4. Selection “Can do” and “Will do factors” Mutual expectations
Mutual expectations
Value systems
Decision strategy
(i)  Clinical approach
  (ii) Statistical Approach
Dr. Daniel Quaye, UGBS

8. 5. Notification Alerting or informing selected candidates
Dr. Daniel Quaye, UGBS

9. 6.  Orientation
Provides new employees with an understanding of how job performance contributes to the success of the organization.
It also provide new recruits with information on how the services and products of the organization can contribute to society.
It is also used as an opportunity to educate new recruits on the background of the organization as well as future directions of the firm.
Dr. Daniel Quaye, UGBS

10. Reading list
Introduction of Business Administration Distance Education Manual- Dr Daniel Quaye.
Madura, Jeff (2007), Introduction to Business Administration, South-Western College
Dr. Richard Boateng, UGBS