2. WW HMI SCADA-17 Wonderware Developer Network: Overview and Roadmap
Michael Boor
WDN Technical Content Manager
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3. Agenda Background WDN Today: Providing Solutions
Who Can Access the WDN
Who is Using the WDN
Value to the Community
WDN Lifecycle
WDN Roadmap
Getting the Most from WDN
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4. Background
Needed: A single-source, secured site that gathered all types of knowledge.
Islands of knowledge everywhere, unconnected.
The Wonderware Developer Network (WDN) was launched in 2008.
~8000 knowledge "objects" articles.
~7,500 active visits.
Audience: Distributors, System Integrators, and other Wonderware Ecosystem Stakeholders, Wonderware Support Engineers.
2008: Put bullet in front
Wonderware had Wiki sites, internal and external forums.
"To create "flourishing Online Community" of engineers who want to work with Wonderware."
To provide one "engineering knowledge sharing center."
Technical NOT Marketing

5. WDN Today
The WDN is THE Invensys support site for the Wonderware brand.
Provides direct self-service support for Wonderware customers.
Used by support engineers for solutions.
Used by distributors and SIs.
Knowledge sharing destination for the Wonderware ecosystem.
Best practices
Deployment
Pause symbol here:

6. WDN Today: Providing Solutions
18,000 + knowledge objects (FAQs, Diagnostics, Deployment, Security Bulletins, Videos, etc.).
~25,000 individual visits each month, from ~8,000 users.
Dwell time average = 7.5 minutes.
Pause symbol
Internal: Global Support Center Team provides system and customer support.
2008: ~8000 knowledge "objects" articles
2008: ~7,500 active visits

7. WDN Today: Providing Solutions
Product documentation and solutions.
Testing bulletins for Microsoft Security releases applied to Wonderware product.
Wonderware Cyber Security updates.
Wonderware product updates, service packs, patches, and other supported software product releases.
Tech Support utilities.
Software Asset Manager (SAM) product download and reporting.
Cyber-security usage?
2008: ~8000 knowledge "objects" articles
2008: ~7,500 active visits

8. Who Can Access the WDN
If you are a customer, you have access (
Secured site (requires login and password).
Content delivery is based on who you are and your entitlement.
Customer content access is based on Customer FIRST entitlement level.
Premium and Elite levels can access more content (SAM, Portals, case submission, etc.)
Find another symbol for the phone – world wide web?
"Internal" customers can access most content: Engineering Ecosystem, employees, principals, stakeholders, 3rd party vendors, etc.

9. Who is Using WDN and How
Customers: 24 x 7 access to solutions, Tech Support publications.
Distributors: Quick access to solution data for Tech Support.
System Engineers and other Developers: Access to best practices, product implementation patterns, product updates and patches.
Case management functions (open, manage cases), etc.
Elite-Plus CF Customers: Custom Support Portals in addition to all-access to WDN.
Wonderware Development Partners (External): Product distribution directly to Wonderware Customers.
Wonderware Development Partners
SKELTA Workflow
Mobile Reporting Connector
AutoSave for System Platform

10. WDN Community Value 24x7 self-support. Pro-active product guidance.
"Best practice" and consistent application patterns, resulting in faster sales cycles for distributors, and faster time-to-market for solutions.
Product downloads and patches.
Access to support utilities and applications like the Wonderware Software Asset Manager (SAM).
Elite-Plus Customer Portals for management.
Networking through Product Forums.
Text slide, with title and body text [from Slide Master]
This slide exists as a Slide Master and all type specifications and graphic elements are fixed. Simply type into the prompt boxes.
The layout is set as a Title Box and Text Box – within the Text Box there are five levels of type:
Level 1 – Body text set in Verdana Regular (18pt on 24pt linefeed) with ‘0.5 line’ space below each paragraph.
Level 2 – Bulleted body text set in Verdana Regular (18pt on 24pt linefeed) with ‘0.5 line’ space below each paragraph.
Level 3 – Bulleted body text (using a horizontal dash) set in Verdana Regular (16pt on 20pt linefeed) with ‘0.5 line’ space below each paragraph.
Level 4 – Bulleted body text set in Verdana Regular (15pt on 18pt linefeed) with ‘0.5 line’ space below each paragraph.
Level 5 – Bulleted body text (using a horizontal dash) set in Verdana Regular (14pt on 17pt linefeed) with ‘0.5 line’ space below each paragraph.
Within standard body text, subheads are set in Verdana Bold at the same size as the body text.
Advancing through the text levels
To advance to each text level from the previous one you can use the ‘Increase Indent’ and ‘Decrease Indent’ buttons on the ‘Formatting’ toolbar in PowerPoint®.
While the text position is fixed, the text box will grow as you enter further content in the slide – therefore, care should be taken to keep within the present text box margins.

11. Roadmap Recast as Solution Provider (ongoing)
Enhance Solutions and Customer Focus
2013: Integration with Global KMS
2014: Deliver new GCS Support Portal
Recast as Solution Provider (ongoing)
More Customer-Centric focus (ongoing)
Integration with Global Knowledge Management System
Create a wider "Virtual Community" around Invensys Software Brands
Diagram!!! (SKELTA logo here)

12. Getting the Most from WDN
Overview
RSS
Bookmark
Search
Videos
Begin Tour
Text slide, with title and body text [from Slide Master]
This slide exists as a Slide Master and all type specifications and graphic elements are fixed. Simply type into the prompt boxes.
The layout is set as a Title Box and Text Box – within the Text Box there are five levels of type:
Level 1 – Body text set in Verdana Regular (18pt on 24pt linefeed) with ‘0.5 line’ space below each paragraph.
Level 2 – Bulleted body text set in Verdana Regular (18pt on 24pt linefeed) with ‘0.5 line’ space below each paragraph.
Level 3 – Bulleted body text (using a horizontal dash) set in Verdana Regular (16pt on 20pt linefeed) with ‘0.5 line’ space below each paragraph.
Level 4 – Bulleted body text set in Verdana Regular (15pt on 18pt linefeed) with ‘0.5 line’ space below each paragraph.
Level 5 – Bulleted body text (using a horizontal dash) set in Verdana Regular (14pt on 17pt linefeed) with ‘0.5 line’ space below each paragraph.
Within standard body text, subheads are set in Verdana Bold at the same size as the body text.
Advancing through the text levels
To advance to each text level from the previous one you can use the ‘Increase Indent’ and ‘Decrease Indent’ buttons on the ‘Formatting’ toolbar in PowerPoint®.
While the text position is fixed, the text box will grow as you enter further content in the slide – therefore, care should be taken to keep within the present text box margins.

13. "What Customers are saying…"
"Right on! (or should I say Write on! ;)"
"Enjoying your recent blogs…"
"Very Handy!!"
"Interesting article! Keep up the good work…"
"Cool stuff. Just in time for rolling out our latest project…"
"Rockadocious!"
Current site!!!
From , notes
Top 5 users!!!! From GA
Other comments include suggestions, service requests, etc.

14. Contact michael.boor@invensys.com Contribute!! wdn.wonderware.com
Current site!!!
From , notes
Top 5 users!!!! From GA
Other comments include suggestions, service requests, etc.

15. THANK YOU! Q + A Current site!!! Ask for feedback!!! From email, notes
Top 5 users!!!! From GA
Other comments include suggestions, service requests, etc.