1. American Hotel & Lodging Educational Institute
Name Title Date

2. About Us American Hotel & Lodging Association (AH&LA)
Headquartered in Washington DC
Provides focused advocacy, communications support, and educational resources for lodging industry
Serving the hospitality industry for more than 100 years
Representing 2.5 million Hotel rooms with over 20,000 member properties
American Hotel & Lodging Educational Institute (AHLEI)
Founded in 1953; the non-profit education and training arm of AH&LA
Offices in Florida, Michigan, India and China
Preeminent leader in hospitality certification
74 licensed affiliates in 45 countries
More than 100 products in a variety of training media (online, video, print, distance learning, mobile applications)
Product development in conjunction with direct industry input

3. American Hotel & Lodging Educational Institute
Our mission statement: To be the premier source for quality hospitality education, training, and professional certification, serving the needs and advancing the excellence of hospitality schools and industries worldwide.

4. America’s Lodging Industry

5. America’s Lodging Industry

6. Why is training important?
Increased
Employee Productivity
Improves Quality Control
Providing Continuous Ongoing Training
Increased
Retention/
Reduced Cost of Turnover
Increased Occupancy Average Daily Rate/Rev par

7. Certification
AHLEI is widely recognized as the preeminent leader in hospitality certification worldwide.
Highly encourages upward career growth in the industry; showcased by the fact that professional certification options begin at the front-line level and continue all the way through general management.
The only certification programs in the hotel industry that are portable, industry recognized, supported by a network of 20,000 hotel members, and are endorsed by the American Hotel & Lodging Association (AH&LA)

8. Certifications: Career Pathway

9. Industry and Academic leaders using AHLEI’s Content

10. Professional Certification
Executive Level
Department Heads
Managers
Supervisors
Line Level

11. Industry Leaders Using AHLEI Certifications
Best Western International
Choice Hotels
Hyatt Hotels
InterContinental Hotels Group
Marriott
Ritz Carlton
Starwood Hotels & Resorts
Wyndham Worldwide
And more!

12. Certification Credentials
AHLEI professional certification programs are designed to provide your students with self-contained enrichment that goes beyond our standard textbooks.
content-agnostic learning and certification
easy to integrate into almost any hospitality management course
offer students an opportunity to learn from the same training resources used by hospitality industry professionals

13. SAMPLE Certification Credential Packages
Training
CREDENTIAL
Certificate and Lapel pin
Exam

14. Certified Hospitality Department Trainer (CHDT®)
Learn to prepare for training, how to lead one-on-one and group training, and eLearning methods.
Prerequisite: time in position
4-6 hours online, 16 hours classroom
Approximate Contact Hours:
CHDT® Study Resource: Trainer Development Program

15. Certified Hospitality Supervisor (CHS®)
This program provides an entertaining approach to help students learn the “how to” skills to help them become an effective supervisor in hospitality.
Loaded with need to know information, this series of nine online modules covers how supervisors should carry out their responsibilities through effective communication, orientation and training, staffing and scheduling, handling problems and conflicts, motivation and team building, time management, and leadership.
Prerequisite: MUST meet time in position.
Approximate Contact Hours: 27 hours online or classroom (3 hours per module)
CHS® Study Resource: Supervisory Skill Builders (separate fee applies)

16. Partnership with STR (formerly Smith Travel Research)
Certification in Hotel Industry Analytics (CHIA)
Do the math for hotels!
Partnership with STR (formerly Smith Travel Research)
First ever professional certification program that will train and develop employees to use the STAR report in order to gain a competitive edge in the marketplace.

18. Skills Training Credentials
The START (Skills, Tasks, and Results Training) programs offer flexible, inexpensive training and certification for in-demand hospitality positions.
There are four line-level training packages:
Front Desk Representative
Guestroom Attendant
Maintenance Employee
Restaurant Server
Kitchen Cook (coming soon!)

19. Skills Training Credentials
Program Benefits
Specific skills knowledge leading to certification
From the classroom and into the workforce with a selection of (12) entry-level lodging positions
Is supported by a network of 10,000 hotel owners and operators
Teaches the foundation of lodging operations while promoting the long-term career pathways
Promotes professionalism, confidence
and positive work ethics

20. Skills Training Credentials
Certified Front Desk Representative
Certified Guestroom Attendant
Certified Restaurant Server
Certified Maintenance Employee
As future supervisors and managers, your students need to be familiar with the skills used by line-level employees.
These position-specific training programs (Front Desk Representative, Guestroom Attendant, Restaurant Server, and Maintenance Employee) include activities, printable checklists and worksheets, and quizzes to test the learner’s mastery of required tasks and skills.

21. Skills Training Credentials
Prerequisite: hospitality student
Approximate Contact Hours (per topic):
4-8 hours online, hours classroom
Study Resources: Each individual position includes a START (Skills, Tasks, and Results Training) study resource for its respective certification: Certified Front Desk Representative, Certified Guestroom Attendant, Certified Restaurant Server, and Certified Maintenance Employee.

23. The Art of Leadership: Foundations
The Art of Leadership: Foundations is a group training program for managers and executives developed by AHLEI and Aspire.
This program delivers actionable tools for leaders to enhance their leadership effectiveness through alignment, focus, and understanding of proven processes for learning and development, based on Aspire’s 6 Pillars of Alignment.
Pillar 1: Connection
Pillar 2: Clean Communication
Pillar 3: Compassion
Pillar 4: Higher Purpose
Pillar 5: Participation
Pillar 6: Responsibility
You and your team will learn how to:
Break down the 6 Pillars of Alignment to identify how top performing organizations sustain outstanding performance
Assess the alignment of your organization‘s staff and integrate the 6 Pillars into your team or organizational initiatives
Differentiate between the 4 Levels of Performance and what each person needs to improve.

24. Digital Books

25. eiReader: Digital Textbook Platform (Web)
Web Site
Supported on most new browsers and devices
Quickly browse available books
Access library of books available to a student through the school
Add additional books through access codes

26. eiReader: Digital Textbook Platform (Web)
Reading View
Add bookmarks or jump to bookmarks
Add notes or jump to previous notes
Use thumbnails reel to quickly browse pages
View vertically or horizontally
Jump to cover or table of contents
Full Text Search

28. eiReader titles Hospitality Industry Managerial Accounting (462.7)
Hospitality Today: An Introduction (103.7)
Management of Food and Beverage Operations (241.5)
Managing Front Office Operations (333.9)
Managing Hospitality Human Resources (357.5)
Managing Housekeeping Operations – Revised (338.3)
Planning and Control for Food & Beverage Operations (464.8)
Revenue Management (374.1)
The Lodging and Food Service Industry (100.8)
Uniform System of Accounts for the Lodging Industry (659.11)
World of Resorts from Development to Management (424.3)

29. eiReader: Digital Textbook Platform (App)
New Mobile App
Supported on iOS devices (iOS 7+) and Android
Access library of books available to a student
Download book for offline viewing of the textbook

30. Notes View Video View eiReader: Digital Textbook Platform (App)
Add notes for future reference
Jump to pages with notes
Video View
Streaming video hosted on cloud servers
Full Screen View (Landscape)

31. Risk Management

32. The Role of Hospitality
The Role of Hospitality in Preventing and Reacting to Child Trafficking Online Training
Partnership with ECPAT(End Child Prostitution And Trafficking)-USA
30-minute online course explains the risks trafficking can pose to properties
provides a list of signs and behaviors that may indicate child trafficking
offers steps to respond to the situation in ways that minimize risk

33. Controlling Alcohol Risks Effectively®
CARE for Servers is a one day workshop
Prepares servers and other lodging personnel with the proper knowledge of how to handle the challenges of responsible alcohol service
Servers will learn how to:
Effectively monitor and control guests’ alcohol consumption
Tactfully intervene before problems arise
Carry out their establishment's ID-checking policies and spot false identification
Handle minors according to their operation's specific policies
Understand the laws in their state specifically and how they affect their procedures

34. Controlling Alcohol Risks Effectively®
New section on lodging-specific alcohol sales, including in-room dining service, minibars, retail outlets, gift shops, and banquets/special events.
New content on energy drinks and illegal drugs
Updated ID checking guide
 New content on tobacco sales
Merged hotel + gaming version
Expanded participant workbook with new activities and discussion questions
New easy-to-use instructor’s guide