1. Event Planner Feedback BDRC brand report Rezidor Hotels
United Kingdom & Ireland
August 2017

2. Net Promoter Score Rezidor Hotels vs. United Kingdom & Ireland Average
Respondent Type: All Hosts
Event Type: Business
Event Nature: Both Residential and Non-Res
Event Class: External
Period: 12 months to Aug-2017
Score: NPS : Net Promoter
Chart Type: 1 month scores
No. of responses
n/a 53 66 75 40
234

3. Net Promoter Score Rezidor Hotels vs. United Kingdom & Ireland Average
Respondent Type: All Hosts
Event Type: Business
Event Nature: Both Residential and Non-Res
Event Class: External
Period: 12 months to Aug-2017
Score: NPS : Net Promoter
Chart Type: 3 month scores
No. of responses
n/a 53
119
194
181
234

4. No. Venues subscribed in Group’s portfolio in United Kingdom & Ireland
Net Promoter Score: All Groups Group League Table in United Kingdom & Ireland
Respondent Type: All Hosts
Event Type: Business
Event Nature: Both Residential and Non-Res
Event Class: External
Period: Point-in-time at Aug-2017
Score: NPS : Net Promoter
League Type: Group League
Sort Order: By Year-To-Date
No. Venues subscribed in Group’s portfolio in United Kingdom & Ireland
Last Month
(Aug 2017)
Change Since
(Jul vs. Aug 2017)
Last 3-Months
(Jun – Aug 2017)
Change since
(Mar-May vs. Jun-Aug 2017)
Last 12-months (Sep Aug 2017)
Year To Date
(Jan Aug 2017)
EEF Venues (Group) 3
80.0 -5
82.8
-10
87.2
88.8
LHM UK (Group) 21
80.5 5
79.6 -2
81.3
Sundial Venues (Group) 2
85.7 4
72.4
-13
78.8
80.2
QHotels (Group)
71.0 -6
73.8
71.8
75.9
IET Venues (Group)
69.2
-18
75.4 -1
75.1
75.8
Redefine BDL (Group) 18
85.0 6
81.7
71.5
Crowne Plaza (Brand)
54.2
-11
69.9
69.6
70.8
Independent (Group) 68
72.9 -3 9
65.8
67.1
Holiday Inn (Brand) 85
66.1
69.5
64.8
66.4
United Kingdom & Ireland Average
375
62.2 -4
65.3 1
62.5
64.3
Crimson Hotels (Group)
100.0 42
57.1
62.4
64.0
Valor Hospitality Europe (Group) 14
50.0
-14 -0
64.1
63.0
Novotel (Brand) 10
72.7
59.6
62.3
61.4
Accor (Group) 11
57.8
61.1
60.2
Interstate Hotels & Resorts (Group) 28
53.6
61.6
54.8
Hilton - RUKI (Group)
60.0
58.6
56.0
Rezidor Hotels (Group) 22
57.5 8
55.2
54.3
Kew Green Hotels (Group) 36
50.8 -9
59.7
53.7
54.1
Mercure (Brand) 26
45.5
50.4 -7
47.9
52.8
Laser (Mercure/MGallery) (Group)
56.5 24
40.6
-21
42.2
50.2

5. No. Venues subscribed in Group’s portfolio in United Kingdom & Ireland
Net Promoter Score: All Groups Group League Table in United Kingdom & Ireland
Respondent Type: All Hosts
Event Type: Business
Event Nature: Both Residential and Non-Res
Event Class: External
Period: Point-in-time at Aug-2017
Score: NPS : Net Promoter
League Type: Group League
Sort Order: By Year-To-Date
No. Venues subscribed in Group’s portfolio in United Kingdom & Ireland
Last Month
(Aug 2017)
Change Since
(Jul vs. Aug 2017)
Last 3-Months
(Jun – Aug 2017)
Change since
(Mar-May vs. Jun-Aug 2017)
Last 12-months (Sep Aug 2017)
Year To Date
(Jan Aug 2017)
Park Plaza (Group) 8
55.6 -2
66.7
50.1
50.0
Jupiter Hotels (Group) 15
53.3 11
55.9 13
43.9
46.8
Macdonald Hotels & Resorts (Group) 20
11.8
-22
24.1 -8
33.6
32.0
IHG UK Managed (Group) 5
25.0
n/a
28.6 4
28.9
20.7

6. Last 12-months (Sep 2016 - Aug 2017)
Net Promoter Score: Venues in Own Group Venue League Table in United Kingdom & Ireland
Respondent Type: All Hosts
Event Type: Business
Event Nature: Both Residential and Non-Res
Event Class: External
Period: Point-in-time at Aug-2017
Score: NPS : Net Promoter
League Type: Venue League
Sort Order: By Year-To-Date
Last Month
(Aug 2017)
Change Since
(Jul vs. Aug 2017)
Last 3-Months
(Jun – Aug 2017)
Change since
(Mar-May vs. Jun-Aug 2017)
Last 12-months (Sep Aug 2017)
Year To Date
(Jan Aug 2017)
Radisson Blu East Midlands Airport
100.0
Radisson Blu Liverpool 33
87.5
-12
92.3
Radisson Blu Belfast
80.0
-20
83.3
Park Inn by Radisson Aberdeen 5
84.2 34
81.0
Radisson Blu Stansted
0.0
-75
75.0
-25
77.8
Radisson Blu Birmingham 42
62.5
-38
66.7
United Kingdom & Ireland Average
62.2 -4
65.3 1
64.3
Park Inn by Radisson Hotel & Conference Centre London 9
61.1
n/a
Park Inn by Radisson Belfast 17
60.0
Radisson Blu Glasgow 75
54.5
Radisson Blu Durham
Park Inn by Radisson York City Centre
50.0
-17
57.1
Rezidor Hotels (Group)
57.5 8
55.2 4
54.3
Park Inn by Radisson Palace Southend-on-Sea
-50
Park Inn by Radisson Cardiff City Centre
Radisson Blu Leeds
Radisson Blu London Portman
-80
71.4 38
Park Inn by Radisson Northampton
200
58.3 58
46.7
Radisson Blu Bristol
-33.3
-33
11.1
-56
33.3
Radisson Blu Manchester
100
25.0
28.6

7. Last 12-months (Sep 2016 - Aug 2017)
Net Promoter Score: Venues in Own Group Venue League Table in United Kingdom & Ireland
Respondent Type: All Hosts
Event Type: Business
Event Nature: Both Residential and Non-Res
Event Class: External
Period: Point-in-time at Aug-2017
Score: NPS : Net Promoter
League Type: Venue League
Sort Order: By Year-To-Date
Last Month
(Aug 2017)
Change Since
(Jul vs. Aug 2017)
Last 3-Months
(Jun – Aug 2017)
Change since
(Mar-May vs. Jun-Aug 2017)
Last 12-months (Sep Aug 2017)
Year To Date
(Jan Aug 2017)
Radisson Blu Edinburgh
100.0 75
31.2 31
22.7
Park Inn by Radisson Peterborough
0.0
-33
16.7
n/a
Radisson Blu Jersey
Park Inn by Radisson Manchester City Centre
-33.3

8. Overall Performance Index Rezidor Hotels vs
Overall Performance Index Rezidor Hotels vs. United Kingdom & Ireland Average
Respondent Type: All Hosts
Event Type: Business
Event Nature: Both Residential and Non-Res
Event Class: External
Period: 12 months to Aug-2017
Score: OPI : OPI-2014
Chart Type: 1 month scores
No. of responses
n/a
266
271
238
245
255

9. Overall Performance Index Rezidor Hotels vs
Overall Performance Index Rezidor Hotels vs. United Kingdom & Ireland Average
Respondent Type: All Hosts
Event Type: Business
Event Nature: Both Residential and Non-Res
Event Class: External
Period: 12 months to Aug-2017
Score: OPI : OPI-2014
Chart Type: 3 month scores
No. of responses
n/a
266
268
257
252
255

10. Key Performance Indicators Rezidor Hotels Summary
Respondent Type: All Hosts
Event Type: Business
Event Nature: Both Residential and Non-Res
Event Class: External
Period: Point-in-time at Aug-2017
Score: 9+/10
Sort Order: Set Order
Last Month
(Aug 2017)
Change Since
(Jul vs. Aug 2017)
Last 3-Months
(Jun – Aug 2017)
Change since
(Mar-May vs. Jun-Aug 2017)
Last 12-months (Sep Aug 2017)
Year To Date
(Jan Aug 2017)
Likelihood to Use in Future
65.0 -3
69.6 -4
70.5
Overall Satisfaction
57.5 -6
63.5
Likelihood to Recommend 5
65.2
64.1
Value for Money
57.9 11
53.4 -9
55.4

11. Key Performance Indicators Rezidor Hotels Summary vs
Key Performance Indicators Rezidor Hotels Summary vs. United Kingdom & Ireland Average
Respondent Type: All Hosts
Event Type: Business
Event Nature: Both Residential and Non-Res
Event Class: External
Period: Point-in-time at Aug-2017
Score: 9+/10
Sort Order: Set Order
Last Month
(Aug 2017)
Last Month vs. United Kingdom & Ireland Average
Last 3-Months
(Jun – Aug 2017)
Last 3-Months vs. United Kingdom & Ireland Average
Last 12-months (Sep Aug 2017)
Last 12-months vs. United Kingdom & Ireland Average
(Jan Aug 2017)
Year To Date
Year To Date vs. United Kingdom & Ireland Average
Value for Money
57.9 -2
53.4 -6
55.4 -3 -4
Likelihood to Use in Future
65.0
-10
69.6 -7
70.5 -5
Overall Satisfaction
57.5
-13
63.5 -8
Likelihood to Recommend
65.2
64.1

12. Customer Journey Attributes Rezidor Hotels Summary
Respondent Type: All Hosts
Event Type: Business
Event Nature: Both Residential and Non-Res
Event Class: External
Period: Point-in-time at Aug-2017
Score: 9+/10
Sort Order: Set Order
Some attributes relate to either bookers or hosts only so may not appear with data for the selected Respondent Type
Columns only include data if venue/group subscribes to associated attribute
Last Month
(Aug 2017)
Change Since
(Jul vs. Aug 2017)
Last 3-Months
(Jun – Aug 2017)
Change since
(Mar-May vs. Jun-Aug 2017)
Last 12-months (Sep Aug 2017)
Year To Date
(Jan Aug 2017)
Enquiry Handling
75.0 -1
75.6 6
74.3
Pre-event Communication
73.0
72.5 10
70.0
Understanding Priorities
78.4 8
72.9 14
69.6
Meeting/Greeting
65.7
57.6 -6
59.0
Flexibility & Responsiveness
81.1 7
71.2
Friendliness & Helpfulness
84.2
75.7
Technical Facilities & Support
60.6
Meeting Room, etc
67.6
66.3 5
65.0
Reception Room
100.0 75
37.5
-12
40.0
Quality of Food & Beverage 9
62.0
58.8
Delivery of Food & Beverage
64.9 1
63.5
62.3
Bedroom Check-in
62.5
55.2 -3
56.1
Maintenance & Upkeep
63.9
61.7 11
59.1
Wi-Fi Speed & Connectivity
68.8
65.2
62.7
Leisure Facilities
52.9 3
50.8 -7
52.6
Invoicing
74.1 2
71.4
70.7

13. Customer Journey Attributes Rezidor Hotels Summary vs
Customer Journey Attributes Rezidor Hotels Summary vs. United Kingdom & Ireland Average
Respondent Type: All Hosts
Event Type: Business
Event Nature: Both Residential and Non-Res
Event Class: External
Period: Point-in-time at Aug-2017
Score: 9+/10
Sort Order: Set Order
Some attributes relate to either bookers or hosts only so may not appear with data for the selected Respondent Type
Columns only include data if venue/group subscribes to associated attribute
Last Month
(Aug 2017)
Last Month vs. United Kingdom & Ireland Average
Last 3-Months
(Jun – Aug 2017)
Last 3-Months vs. United Kingdom & Ireland Average
Last 12-months (Sep Aug 2017)
Last 12-months vs. United Kingdom & Ireland Average
(Jan Aug 2017)
Year To Date
Year To Date vs. United Kingdom & Ireland Average
Enquiry Handling
75.0 -4
75.6 -5
74.3 -6
Pre-event Communication
73.0
72.5
70.0
Understanding Priorities
78.4
72.9
69.6 -7
Meeting/Greeting
65.7
57.6
-14
59.0
-12
-13
Flexibility & Responsiveness
81.1 2
71.2
Friendliness & Helpfulness
84.2
75.7 -8 -9
Technical Facilities & Support
60.6
-10
-11
Meeting Room, etc
67.6
66.3 -3
65.0 -2
Reception Room
100.0 42
37.5
-31
40.0
-34
-33
Quality of Food & Beverage 3
62.0
58.8
Delivery of Food & Beverage
64.9
63.5
62.3
Bedroom Check-in
62.5
55.2
-22
56.1
-17
-18
Maintenance & Upkeep
63.9
61.7
59.1
Wi-Fi Speed & Connectivity
68.8
65.2
62.7 -0 -1
Leisure Facilities
52.9
50.8
-19
52.6
-15
Invoicing
74.1 1
71.4
70.7

14. Customer Journey Summary Chart Rezidor Hotels
Respondent Type: All Hosts
Event Type: Business
Event Nature: Both Residential and Non-Res
Event Class: External
Period: Point-in-time at Aug-2017
Score: 9+/10
Chart Type: 1 month scores

15. Customer Journey Summary Chart Rezidor Hotels
Respondent Type: All Hosts
Event Type: Business
Event Nature: Both Residential and Non-Res
Event Class: External
Period: Point-in-time at Aug-2017
Score: 9+/10
Chart Type: 3 month scores

16. Customer Journey Summary Chart Rezidor Hotels
Respondent Type: All Hosts
Event Type: Business
Event Nature: Both Residential and Non-Res
Event Class: External
Period: Point-in-time at Aug-2017
Score: 9+/10
Chart Type: Year to date

17. Customer Journey Attributes: Breakdown of Scores Rezidor Hotels
Respondent Type: All Hosts
Event Type: Business
Event Nature: Both Residential and Non-Res
Event Class: External
Period: Point-in-time at Aug-2017
Chart Type: 3 month scores
Score: split indicated in chart
Sort Order: Set Order
Some attributes relate to either bookers or hosts only so may not appear with data for the selected Respondent Type
Columns only include data if venue/group subscribes to associated attribute
Number of responses for each attribute by score breakdown (0-10). Responses % of the attribute in brackets
0-6
7-8
9-10
Total
Enquiry Handling
5 (3.7%)
28 (20.7%)
102 (75.6%)
135
Pre-event Communication
10 (6.0%)
36 (21.6%)
121 (72.5%)
167
Understanding Priorities
13 (7.8%)
32 (19.3%)
121 (72.9%)
166
Meeting/Greeting
26 (15.8%)
44 (26.7%)
95 (57.6%)
165
Flexibility & Responsiveness
14 (8.4%)
31 (18.7%)
Friendliness & Helpfulness
9 (5.2%)
33 (19.1%)
131 (75.7%)
173
Technical Facilities & Support
22 (14.2%)
39 (25.2%)
94 (60.6%)
155
Meeting Room, etc
20 (12.3%)
35 (21.5%)
108 (66.3%)
163
Reception Room
0 (0.0%)
5 (62.5%)
3 (37.5%) 8
Quality of Food & Beverage
23 (13.9%)
40 (24.1%)
103 (62.0%)
Delivery of Food & Beverage
20 (12.6%)
38 (23.9%)
101 (63.5%)
159
Bedroom Check-in
6 (20.7%)
7 (24.1%)
16 (55.2%) 29
Maintenance & Upkeep
19 (11.4%)
45 (26.9%)
103 (61.7%)
Wi-Fi Speed & Connectivity
16 (11.9%)
31 (23.0%)
88 (65.2%)
Leisure Facilities
13 (22.0%)
16 (27.1%)
30 (50.8%) 59
Invoicing
11 (8.7%)
25 (19.8%)
90 (71.4%)
126

18. Net Promoter Score - Business vs. Personal Rezidor Hotels
Respondent Type: All Hosts
Event Type: All combined
Event Nature: Both Residential and Non-Res
Event Class: External
Period: 7 months to Aug-2017
Score: NPS : Net Promoter
Chart Type: 3 month scores

19. Net Promoter Score - Residential vs. Non-Residential Rezidor Hotels
Respondent Type: All Hosts
Event Type: Business
Event Nature: Both Residential and Non-Res
Event Class: External
Period: 7 months to Aug-2017
Score: NPS : Net Promoter
Chart Type: 3 month scores

20. Net Promoter Score - Event Size Comparison (Number of Attendees) Rezidor Hotels
Respondent Type: All Hosts
Event Type: Business
Event Nature: Both Residential and Non-Res
Event Class: External
Period: 7 months to Aug-2017
Score: NPS : Net Promoter
Chart Type: 3 month scores

21. Glossary of terms
Caution: Please be especially careful with how you interpret results based on fewer than 20 responses
NPS = Net Promoter Score
Derived from the single question, “how likely would you be to recommend X or Y”, it is calculated by subtracting the proportion of detractors (those rating 0-6) from the proportion of promoters (those rating 9-10). It can, therefore, range from -100 to +100 at its extremes.
Bookers, Hosts and Agents
At the beginning of the VenueVerdict survey, respondents are asked firstly if they attended the event, and secondly if they booked it themselves.
Those who attended the event are flagged as hosts. Those who booked are marked either as bookers or agents, depending on their booking role.
These classifications are not mutually exclusive. An individual can be both a booker and a host, or both a host and an agent. Any scores labelled as “Hosts”, therefore, will incorporate all people who indicated that they hosted an event, irrespective of whether or not they also booked it. Likewise with data attributed to “Bookers” and/or “Agents”.
Business v Personal Events
Determined by the response given by the client when prompted. Options listed below
Business Event Options
Meetings
Meeting
Wedding
Conference
Party / Anniversary / Birthday / Celebration
Seminar
Christmas Party / Gathering
Training or team-building
Other
Product launch
Banquet / fine dining
Recreational
Christmas Party (seasonal)

22. Some Further Details…
You can access detailed analysis of your performance via the VenueVerdict website at
Should you have queries on any aspect of the VenueVerdict programme, please
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Report generated on: 04 September :21 (UTC)