1. Functions of Management Part I
BCS-BE-21: The student analyzes the management functions and their implementation and integration within the business environment.
BCS-BE-22: The student analyzes and explains the planning function and how it is used.
BCS-BE-23: The student analyzes and explains the organizing function and how it is used to group resources within a business structure.
BCS-BE-24: The student analyzes and explains the directing function and how it is used to group resources within a business structure.
BCS-BE-25: The student analyzes and a describes the control function of management and how it is used to measure performance.

2. Introduction to Management
If a firm has _____, then some type of management is ______.
management
the process or _____ of planning, organizing, leading, and controlling

3. Management Responsibilities
Graphic Organizer
Management Responsibilities
Meeting Goals ______
Focusing on ____
Profit _____

4. The Four Functions of Management
The four functions of management are:
________
_________
Some managers may primarily focus on one or two of these functions.

5. Figure 7.1
Management Functions

6. The Four Functions of Management
A ______ for many managers is dealing with multiple objectives, each at a ______functional _____.
Communicating with _______ at all times helps assure that objectives are met.

7. Planning
Planning involves figuring out the ______ that are needed and the _____ that must be met.
planning
the act or process of _____ goals and objectives as well as strategies to meet them

8. Organizing and Staffing
A manager is _____ for organizing people, work ______, and equipment.
organizing
getting the ______ arranged in an orderly and functional way to accomplish goals and objectives

9. Organizing and Staffing
A manager may be involved in ______ an organizational chart.
organizational chart
a chart that shows how the firm is ______ and who is in charge of whom

10. Organizing and Staffing
A small _____may have only one ____-level manager.
top-level manager
a manager who is responsible for setting ____ and planning for the future as well as _____and controlling the work of others

11. Organizing and Staffing
Middle managers are often _____ for various departments in a _______.
middle manager
a manager who carries out the ______ of top managers

12. Organizing and Staffing
Supervisors, ______managers, and crew ______ are types of operational managers.
operational manager
a manager who is responsible for the daily operations of a _______

13. Leading Leading involves: Setting _______ _______work Enforcing ______
______ conflicts
leading
providing direction and vision

14. Showing a Strong Work _______
Graphic Organizer
How Good Managers Lead by Example
Showing ______
Showing Honesty
Showing _______
Showing Courtesy
Showing a Strong Work _______
Showing Motivation
Showing _______
Showing Cooperation
Showing _____

15. Controlling involves several tasks, including _____customer ______.
keeping the ______ on track and making sure goals are met

16. Graphic Organizer Controlling Keeping track of ______
Keeping track of schedules
Monitoring the quality of ______ or services
Monitoring and reviewing
____
performance
Taking corrective action when goals are not met
_____customer satisfaction