1. What We Wished We Knew… Bonnie Rabe Government Relations Director
Rollins Inc.
Faye Golden
Governmental Affairs Manager
Cook’s Pest Control.

2. What is on the other side?...

3. Going Over to the Dark Side

4. The Questions We Asked:
How long were you with regulatory and then industry?
What did you wish you knew as a regulator about industry?
What should industry know about the regulatory side?
What did you learn about the states by having a national or regional view for industry?
What was your Ah-Ha moment?
Is there anything we can do to build a stronger bridge between regulators and the industry?
Other Comments

5. 225 years worth of Regulatory EXPERIENCE!
So who did we ask?
Those with previous State and Federal careers
35 years total experience in the Industry
225 years worth of Regulatory EXPERIENCE!

6. What did you wish you knew as a regulator about industry
They can be a resource!
Training - getting out in the field
Project management and planning
Technology

7. What did you wish you knew as a regulator about industry
Better understanding of operational side of business
Regulatory is an important consideration for business BUT it is one of many!
Financial, Staffing, Insurance, Growth, Markets, Customer complaints, Supplies and Equipment, Location, Permits, Expenses, Training, Competitors, Etc.

8. What did you wish you knew as a regulator about industry
Change can be difficult and slow…kind of like for regulators
Many different moving parts often affected
Marketing
Research
Technical Support
… industry is driven by the sum of all the parts of a company which, sounds simplistic. However, every one of those parts is the most important
Marketing = Because I had this idea it has to work. When can we do this? Why do we have to prove this…we said it would work, right?
Research = We can prove anything… but when we explain it please don’t ask for a translation because you will won’t understand that either.
Technical Support = Don’t worry about the research guys because we can explain anything to anyone… because I said so… Oh, and did you hear the Marketing initiative and how do you plan to make that happen and when.
Business Guys = Everybody’s boss… Apparently, you misunderstood the question. I did not say if but when…
Legal
The Business Guys

9. What should industry know about the regulatory side?
Regulatory should not be viewed as a burden but a partnership
States talk to each other
Pressures to run programs on a ‘shoestring’

10. What should industry know about the regulatory side?
Include regulatory considerations from the beginning to the end of a project
It is their job, however they did not make the rules
Laws and rules have a history
The Regulator and even the Agency isn’t responsible for controlling legislature or rulemaking body
Industry has to step up in that role as constituents

11. What did you learn about the states by having a national or regional view for industry?
Challenging to accommodate geographic, demographic across country while maintaining the need for a consistent and equitable level of protection

12. What did you learn about the states by having a national or regional view for industry?
Appreciate the differences among states but, too much individuality and duplication of efforts that could be combined
Combining will leaves more resources for what is and needs to stay unique
Could then allow for decisions or actions which are difficult to achieve under constrained program to be pursued

13. What did you learn about the states by having a national or regional view for industry?
If could pick a part of each state’s rules or laws, could create an incredible program!

14. What was your Ah-Ha moment?

15. What was your Ah-Ha moment?
The difficulty in dealing with 50 different states as well as the federal agencies
Companies don’t elevate their issues often enough
Working for a big company isn’t all that different…except the pay is better
Shades of gray
Good and bad entities in each

16. What was your Ah-Ha moment?
What the hell have I done!

17. Trust Good Faith Relationships
Is there anything we can do to build a stronger bridge between regulators and the industry?
Communication
Trust
Good Faith
Relationships

18. A Lot of Amazing People on Both Sides!
Other comments: “My only other comments are that I am really proud of you. I think you are a really brave person to leave an obvious comfort zone and strike out on this amazing career direction and move all the way across the country. Glad to call you my friend. “

19. So maybe there is something to learn…so be BRAVE and maybe even change the rules…and look on the other side!

20. Thank You