Avaya IP Office New Release With Simplified Pricing & Packaging

Avaya IP Office New Release With Simplified Pricing & Packaging
This presentation is for all authorized partners of Avaya Inc. The intention of this presentation is to educate our valued resellers on the forthcoming release of Avaya IP Office (i.e. Release 5). This release includes the simplified packaging, pricing, and capability enhancements. Lemvigh-Müller Kommunikation Mikael Juul & Simon Karkov

Avaya SME 3 Pillars from Product Development to Go-To-Market
To improve customer responsiveness, loyalty and satisfaction Our business partners and customers value what will make their life easier Core areas of focus, “pillars”, for SME product roadmap and Go-to-market approach are: Focus on User Experience – adapting to user environments integrating with business processes Focus on Customer Service – improving customer responsiveness, loyalty, and overall satisfaction Focus on Simplicity – everyone – BusinessPartners & Customer alike – value what will make their lives easier To adapt to user environment integrating with business processes

What's New With IP Office
To Learn Simple To Sell IP Office Release 5 is – Simple for sales associates to LEARN – from capabilities, to design, to understanding the applications and the overall value proposition with consistent and clear pricing structure. Therefore, Release 5 will be Simple for sales associates to SELL Customers will benefit by understanding better the value of IP Office and what the packaging delivers and what they BUY Release 5 will be simple for Sales associates and customers to USE based upon enhancements made in the applications themselves To Buy To Use 3

Train Fast. Get More Selling.
Whole conversation on one page Plain speak names for easy selling Simple To Learn How will IP Office Release 5 be Simple to LEARN? Plain speak names for easy selling. No longer confusing names, but rather easily understood options and applications. You’ll see that the entire sales conversations can take place from one page

Talk Value. Raise Your Average Sale.
More Competitively Priced; Easier to Configure 30%+ Fewer Order Codes … More to come Simple To Sell The IP Office Release 5 packages were really designed with the User in mind. All packages – User Productivity solutions and Group Collaboration editions are competitively priced and easy to configure - accomplished through the reduction of material codes that are no longer needed… You will see that the packages are ‘Right Priced ‘ Against Competition and versus Piece Part Pricing

Show Results. Close Faster.
Relevant to Users Demonstrable ROI Simple To Buy Customers will understand the entire value proposition of IP Office and see its relevance to their users – their employees – increasing accessibility to their clients and productivity. The ROI will be that much more demonstrable.

Install Quickly. Save Time.
Single Platform Up to 384 users Browser-based Applications Simple To Use At General Availability of IP Office Release 5, there will be one platform – the IP Office 500 with increased capacity of 384 users. Today, IP412 supports up to IP Office 500 is able to reach this new capacity due to a new piece of hardware – the 4 Port Expansion Card. This card is a new Base Card that resides in the base unit/chassis and provides the interface for 4 more Expansion Modules – reaching a total of 12 Expansion Modules on IP Office 500. Next, based upon browser based applications – such as Customer Call Reporter and now Avaya one-X Portal for IP Office, installations will be faster. This will save time for the installer and money incurred by the customer.

Now, let’s show you how this is done.

Avaya IP Office Simplified Packaging & Pricing Communications Server
Other options USER PRODUCTIVITY RECEPTIONIST MOBILE WORKER TELE- WORKER POWER USER AGENT SUPERVISOR Hardware & Software GROUP COLLABORATION Services IP Office Advanced Edition - Den nye hoved slide til en salgs præsentation. - Gør det meget mere overskueligt for Jer, Slutbrugeren og os. - Der vil være nogle nye begreber vi skal lære at kende - Opbygget med hyperlinks - Delt op I 3 hoved grupper + Til højre andre options - Denne slide er med til at skabe en IPO sag - Man vil få spurgt ind til det hele ‘Group Collaboration’ – fælles applikation for hele systemet (indrinning) Brochure Use this slide in slideshow mode to hyperlink to all the slides that contain detail on all of the referenced areas. At any time, you can get back to this slide by clicking on the Avaya logo in the top right corner of any slide in the presentation. Note: Effective 6/12/09, two of the edition names were changed. What was previously known as the IP Office Basic Edition is now the IP Office Essential Edition. What was previously known as the IP Office Essential Edition is now the IP Office Preferred Edition. As mentioned earlier, this is the ‘one page’ that was referenced. It is here that the entire conversation and understanding of the value proposition of IP Office takes place. At a high level, there are 3 main areas: ‘Platform and Phones’ – understanding the IP Office 500 communications server, available telephone models, and multi-site options. ‘Group Collaboration’ editions – IP Office Essential Edition, IP Office Preferred Edition – IP Office Advanced Edition ‘User Productivity’ solutions – IP Office Receptionist, Mobile Worker, Teleworker, Power User, Customer Service Agent, and Customer Service The final area is ‘Other Options’ where Hardware & Software, Services, Accessories & Adjuncts, Application Partners, and Financing options is detailed. Each of these areas will be discussed in detailed. IP Office Preferred Edition IP Office Essential Edition Accessories & Adjuncts Application Partners PLATFORM AND PHONES Communications Server Phones Multi-site Option Financing

Your Conversation Today: 50 User Single Site Professional Services Firm
5 executives and 10 mobile sales people (5 of them travel internationally) 15 managers and 5 who work from home Ahh…If you want to use SoftPhone you need to buy PMPRO license You can have Voic to – just buy UMS We can support home worker. You need to a VPN license, and best to buy PM Pro too.. System + Phones/lines Dkr Prof. license 1 Dkr. 6,000 VM Pro Dkr Total System Dkr PM Pro 33 Dkr PC SoftPhone* 8 Dkr Mobility 10 Dkr TTS** 3 Dkr. 6480 VPN 5 Dkr UMS 20 Dkr Total User Dkr Dkr We have Voic Pro or Embedded You need Phone Manager Pro for some of your staff You should buy reading for your mobile staff – You may need 3 or 4 ports You’ll need to upgrade to ‘Professional’ You have some people work out of the office, you need a mobility license Det er nu blevet nemmere at sælge værdien af IP Office med de nye licens pakker. Tidligere kunne det til tider lidt uforståeligt og man skulle holde tungen lige I munden… F.eks. - Vi har 3 bruger som skal have Softphone – PhoneManger Pro også. - I er 18 bruger, så kan I nøjes med en Standart Edition - Vi vil gerne have den gratis Voice Mail – Voice Mail Light – Opgradere… Regne eksempel. - 50 bruger på en lokation - 5 ledere - 10 sælger med mobiltelefoner (5 af dem rejser internationalt) ledere og 5 af dem skal kunne arbejde hjemmefra. ------ Prior to IP Office Release 5, learning how to sell the value of IP Office was challenging. There are many applications and capabilities available for IP Office each with its own value statement or proposition. Here you see just a sampling of how a conversation with a customer could go when discussing IP Office – You have some people work out of the office, you need a mobility license… You’ll need to upgrade to ‘Professional’… We can support home worker. You need a VPN license and best to buy PM Pro too… You need Phone Manager Pro for some of your staff… Not the kind of simple conversation we need for this market, to say the least. Given the above scenario, a valid IP Office design – prior to Release 5 – appears here on the right. This design is broken down into System Hardware and System Software with messaging – Voic Pro in this case. Then, based upon the users and their needs, the total system solution is $31,837. *Requires PM Pro license ** Need to plan per port

New Scenario (August):
LIST Price System and Phones/lines Dkr Preferred Edition Dkr Level of Collaboration This has Voic Pro in it; Eliminates Professional license Voic Lite is discontinued # of Laptop Users Power User 25 Dkr Mobile Worker 10 Dkr Teleworker 5 Dkr one-X™ Mobile for IP Office one-X™ Portal for IP Office Phone Manager Pro & PC Softphone Unified Messaging & Text to Speech VPN license Text to Speech Phone Manager Pro Med IP Office Release 5, har samtalen med kunden ændringer lidt karakter. - Først på ” Level of Collaboration” Indringning og Voic - Så på hvilke typer bruger der er på systemet for at få så effektive bruger som mulig - Der opnået endda I dette tilfælde en besparelse på 9% With IP Office Release 5, the conversation completely changes. Here we look at the users and the User Productivity solutions – Mobile Worker – Teleworker – Power User and determine how many of each we need. So, on a like for like basis, at IP Office Release 5 the same scenario is reached at a much more attractive price point…a savings of 9%! Most importantly, the applications available to the users is more feature rich, providing greater overall value. # of Mobile Sales & Service (no laptop) # of Full Time Work From Home Total System Dkr And A Lower Price by Dkr ! (~ 9%)

Avaya IP Office Release 5 Enhancements
Increased Capacity From 270 to 384 users TWO 64 party conference bridges Expanded Networking From 16 to 32 sites Resilient SCN Avaya one-X Portal for IP Office Browser-based desktop UC Included with Power User & Tele-worker Customer Call Reporter Browser-based real-time reporting Simple to install and deploy Included with Advanced Edition And More … SIP extension support T38 Fax over SIP Trunking Dial by Name on Essential Edition (formerly Embedded Voic ) Exchange Server integration with Preferred Edition (Voic Pro) New DECT R4 Core features for German market Let opsamling på tidligere og lidt appetit vækker til senere slide. Ud over den forenklede pakketering af licenser af IP Office, Release 5 bringer yderligere ekstraudstyr: - Øget kapacitet fra 272 brugere til 384 brugere **** link til 4-ports expantion modul*** - IP Office 500 vil nu støtte fra 2 til 64 part konference broer. - Udvide antallet af områder inden for et netværk fra 16 til 32 lokaliteter. - Resillient SCN (Redundant løsning) Indførelse af Avaya one-X Portal for IP Office som er et supplement Phone Manager Pro – Den indgår i Power User løsning og Teleworker løsning. MJUU kom til det senere. - Den generelle adgang til Customer Call Reporter er blevet nemmere. CCR er et browserbaseret værktøj giver giver nemmere overblik, installation og uddanne. Derudover andre forbedringer kan nævnes: SIP på lokalsiden Licens Dkr. 642,60 T38 Fax over SIP trunking Integration med Microsoft Exchange 2007, det har tidliger været Exchange 2003 – giver nye og forbedret muligheder Der er en ny DECT-løsning - DECT R4 In addition to the simplified packaging and pricing of IP Office, Release 5 brings additional enhancements: Increased capacity from 272 users to 384 users IP Office 500 will now support 2 – 64 party conference bridges. Expanding the number of sites within a network from 16 sites to 32. Within the network, resiliency. Introducing Avaya one-X Portal for IP Office – browser based desktop application included in the Power User solution and Teleworker solution. The General Availability of Customer Call Reporter. CCR is a browser based tool providing supervisors to see, in real-time, the status/health of the call center and to generate reports. Agents have access to the same view as the supervisors. CCR is easy to deploy and train based upon its thin-client/browser architecture. Additionally, other enhancements include: Support for 3rd party SIP endpoints Dial by Name on IP Office Essential Edition Integration with Microsoft Exchange 2007 with IP Office Preferred Edition – which now allows full synchronization with Exchange 2007 (previously Exchange 2003 was supported) There is a new DECT solution – DECT R4 Lastly, enhancements in the Core software fulfilling requirements from German to better suit migration from Integral 12

Simplified IP Office Platform
Up to 384 extensions & 192/240 Lines/Trunks 2 x 64-party Conferencing ports Resume Som tidligere nævnt, er den platform muligheder at blive forenklet til blot én - IP Office 500. Dets øgede kapacitet vil mere end matche IP412 kapacitet på 360 brugere, med en samlet kapacitet på 384. IP Office 500 konference kapaciteten fordobles fra en enkelt 64-parts konference bro til 2 64-parts konference broer - ligesom IP412. **** Med IP Office Release 5, Preferred Edition kan vi gå op til 40 kanaler i stedet for de tidligere 30. ---- As mentioned earlier, the platform options are being simplified to just one – IP Office 500. Its increased capacity will more than addresses the IP412 capacity of 360 users, with a total capacity of This is accomplished through a new base card – 4 Port Expansion Card. IP Office 500 conferencing capacity doubles from a single 64-party conference bridge to party conference bridges – just like IP412. With IP Office Release 5, messaging has increased to 40 ports. BEFORE AFTER Professional Edition required to scale up or add advanced applications Professional Edition is eliminated Scale: Up to 272 extensions (Need IP Office 412 to get to 360 extensions) Simplified Platform: Capacity of the IP Office 500 increases from 272 to 384 One Built-in 64 Party Conference Bridge Doubles capacity; Like the IP412, the IP500 will have TWO built-in 64-Party Conference bridges Voic Pro capacity of 30 ports Preferred Edition capacity of 40 ports

IP Office Multi-site Option: Enhanced Small Community Network (SCN)
New IP Office Multi-site Option: Enhanced Small Community Network (SCN) Advanced Networking now included as standard Meshed SCN Resilient SCN IP Increased SCN capacity from 16 to 32 sites (total 500 users) Voice Networking (Q.Sig and SCN) Advanced Voice Features (SCN) With Release 5, the IP Office Multi-Site option enhancements include – Supporting up to 32 sites in a network and total of 500 users The capabilities that required Advanced Networking – Distributed Hunt Groups and Multi-Site hot-desking – are included in the Multi-Site option at no additional cost. This strengthens the value of the IP Office network capability and provides for easier configuration. There is no longer a separate Starter License for networking – rather a single license for Multi-Site in increments of 4 channels With Release 5, the network can be Meshed – so there is not a single point of failure Avaya IP phones will be able to fall-back to an to an alternate IP Office site in the network in the event that the primary site fails Multi-Site option capabilities: Voice Networking (Q.Sig and SCN) Desk to desk dialing Hold / Transfer Call Forward Conference Presence (SCN) Absent Text Messaging Busy Lamp Field Dynamic User Directory Centralized Receptionist Hot desking across network (4.0) Advanced Voice Features (SCN) Paging Call Pick-Up Call Back When Free Camp – On Resource Optimization (SCN) Centralized Voic (using Voic Pro) Distributed Hunt-Groups across network (4.0) Anti-Tromboning Business Continuity (SCN) Dual-homing for Avaya IP phones (NEW in R5) Voic Pro re-registration on failure (NEW in R5) Presence (SCN) Resource Optimization (SCN) Business Continuity (SCN)

Resilient SCN - Same or Remote Locations
PSTN PSTN New Resilient SCN A B Sys A Sys B Voic Pro Key elements introduced in Release 5 to strengthen Business Continuity – available for IP Phones only Resilient Small Community Network Ability for Voic Pro to re-register to alternate IP Office (can be on same LAN or WAN) R5 enables a business to nominate a back up IP Office within a network. This could be on the same or across location or even locations. For example system A can nominate B, B can nominate A or even C (not shown above) Both the Main and Back up systems share common information activated during installation (simple check boxes) – Users and Hunt group, IP extension numbers, personal contacts 16xx phones. User licenses (one-X portal, mobility and UMS) are all shared across both systems A single location can have extensions deployed across the business from both main and backup systems and will have almost seamless feature transparency (a high degree of features – i.e. SCN feature set) across users – e.g. paging, pickup, common dial plan to name a few. Hunt groups can also be set to incorporate extensions from the two systems. In normal operation incoming calls are routed to the users and/or to groups seamlessly. Queue management, Announcements etc are serviced in the same manner. Essentially operating as a single system. Voic PRO can service both systems, as can a single operator console. NOTE: IP Office Customer Call Reporter (May 2009) currently reports a single site. In upcoming release, CCR will be able to report across multiple locations Huntgroup 2 Huntgroup 1 Resilient SCN Provides; Transparency for most used features Resilient user & huntgroups Back up system for Voic Pro Resilient network topologies No idle hardware required Systems A & B share information Users & Huntgroups IP Extension (Including DHCP) Personal contacts/Call Log (1600) Licenses associated to users Simple activation (just 3 check boxes) New

Resilient SCN – Business Continuity
PSTN PSTN Resilient SCN A B Sys A Sys B Voic Pro BUILD SLIDE IN the unlikely event of System B failure. The IP Phones that were assigned to system B will re-register automatically to site A (approx 2 minutes) Voic Pro will also re-register to System A. UMS, one-X portal and Mobility licenses will also be carried forward. NOTE: All other licenses such as Phone Manager Pro and SoftConsole will not be carried over (planned for next release) With regard trunk lines - options will include populating the business with 2 digital lines – one to each system, if System B fails, all lines will automatically roll over to trunks on System A – this is a central office feature. One system could have back up analog trunks, and the digital lines could manually be switched over if required. Huntgroup 2 Huntgroup 1 On system B failure, System A will automatically support Avaya IP phones, Hunt Groups, and DHCP if required Voic Pro reregisters to A All Users will have their UMS and Mobility licenses carried over Once system B is restored, system administrator controls return to normal operation via System Status Application (SSA) Other User licences will not be carried over to system A New

Automatic Codec Preference
G729 = ca. 8K (GSM kvalitet) G711 = ca. 64K – ukomprimeret – bedst lydkvalitet

En lille test…

New one-X Portal for IP Office Included With IP Office Power User and IP Office Tele-worker Part of Power User & Tele-worker Solutions Thin Client Alternative to Phone Manager Only available and included in the Power User & Teleworker solutions Alternative to Phone Manager that offers thin client/server operation Simple to deploy (browser-based) Low deployment cost Minimum ongoing costs Provides real-time call control & more: Answer, Drop, Hold, Record Access to phone settings (Fwd, DND) Centralised call log (e.g. missed calls) Personal directory External directory access via LDAP Presence (Busy Lamp Field) Supported Browsers: Internet Explorer Mozilla Firefox Also supported in Citrix/Terminal Server environment First Release Provides Real-time Call Control Works with Internet Explorer, Mozilla Firefox, Citrix Simpler to install and maintain Simple to use Enhances employee productivity 19

one-X Portal for IP Office Included With IP Office Power User and IP Office Tele-worker

IP Office Preferred Edition MS Exchange 2007 Server Integration
Voic Pro can now use Microsoft Exchange 2007 as Message Store Provides better integration with Mobility server e.g. BlackBerry Enterprise Server Requires UMS license provided as part of Power User package Included in the IP Office Preferred Edition is 4 ports of messaging – Voic Pro. Additional ports can be added as needed. Voic Pro can now use Microsoft Exchange 2007 as Message Store. This provides better integration with Mobility server e.g. BlackBerry Enterprise Server (single inbox, messages viewed as voic - not as ) Included in the Power User solution is UMS – which provides for web access to voic mail messages AND synchronization of voic messages in voic box and Inbox. Here each user can choose between IMAP and Exchange integration. Remember that users have the ability to listen to s using Text To Speech and Exchange. TTS is included with the Power User and Mobile Worker solution.

Voicemail Pro 5,0 (Preferred edition)

IP Office Advanced Edition Customer Call Reporter (CCR) Application
New IP Office Advanced Edition Customer Call Reporter (CCR) Application Simple/Intuitive Reporting Target Segment: Small Business Focus <30 agents Track & measure customer service and agent productivity levels with real-time & historic reporting Can support up to 150 agents, 30 supervisors and one administrator Browser/Thin Client Architecture Single Server Consolidation (with Preferred Edition/VM Pro) Requires Preferred Edition as pre-requisite Included with IP Office Advanced Edition (and requiring IP Office Preferred Edition), is the Customer Call Reporter application. Available under Controlled Introduction, CCR will be Generally Available with Release 5. CCR allows Supervisors to track & measure customer service and Agent productivity levels through a browser based interface. The interface is intuitive and informative. Supervisors can set alarm notification levels, customize views with the statistics they care about most, and the generation of reports is simple - drag and drop, point and click. Recipients can receive reports in format of their choice - .doc, .xls, .pdf, etc. Though CCR can support up to 150 agents, 30 supervisors, and one administrator, the primary target market for the solution is the Small Business with less than 30 agents . IP Office Advanced Edition includes 1 Customer Service Supervisor. Additional Supervisors and Agents are added per customer scenario. Also included in IP Office Advanced Edition is the ContactStore application. With Release 5, ContactStore has been updated to 7.8 . ContactStore is now supported on Windows 2008 server, Vista, and there are improved search capabilities: Partial search in call data; Area Code, City Code, Account codes etc. Improved DVD archiving Uses a database that can run on either Windows or Linux Export recordings to a .wav file Contact Store is included in IP Office Advanced Edition or as standalone license Improved Customer Service 26 26

IP Office Advanced Edition Customer Call Reporter (CCR) Application

Contact Store 7.8

SIP Enhancements SIP Endpoints Support New Many 3rd-parties tested:
Polycom, Grandstream, Nokia SIP client, etc SIP Analogue Telephone Adapter (ATA) See Knowledge Base for full list on R5 GA Requires 3rd Party IP Phone License There have been many 3rd party SIP endpoints tested with Release 5. A complete list will be available at GA and posted to the IP Office Knowledge Base. Also supported in the SIP ATA – which allows an analog G3 device to be connected to SIP/IP network. Support for 3rd party SIP endpoints requires the ‘3rd Party IP Endpoint License’. Call Features supported Basic call to other SIP Phone or Legacy Phone Call Waiting Do Not Disturb Message Waiting Support Call Hold & Consultation Hold Attended & Unattended Transfer Call Forward Unconditional, Busy and No Answer (using short codes) 3 way conference – 3rd Party added / Joins Other IP Office features enabled by short codes Reliable fax transit over IP network using T.38 Fax protocol Call Features supported Basic call to other SIP Phone or Legacy Phone Call / Message Waiting Do Not Disturb Many more … T.38 Fax transport over SIP trunks Reliable fax transit over IP network

Improved Directory handling & Call Log
1600 Series Usability Enhanced User Interface: 1608 and 1616 phones enhanced to access commonly used features Improved Caller Details presentation on 1608 Centralised Call Log & Directory: Directory on 1608 and 1616 phones will be launched from the “Contacts” key Provides CLI/name matching for more personal customer service Personal directory & call log entries are stored as part of the User record. They will be accessible over SCN when hot-desking to another 1600 Personal directory is also shared with one-X Portal :27pm 08/09 ↓ a= Status Features User interface enhancements on the 1608 and 1616 phones to access commonly used features – similar to a mobile phone style Menu The Features menu has been enhanced The 1608 presentation of caller details has been improved Improved centralized call log - Personal Directory is a list of up to 100 numbers and associated names stored centrally in the system for a specific user. A Directory Entry can be used to label an incoming call on a caller display telephone or on a PC application. The Directory also gives a system wide list of frequently used numbers for speed dialing via Avaya one-X Portal, Phone Manager or a feature phone with a suitable display. The user has his personal directory independent from the phone (1600, T3 only) he is logged in The personal directory is always synchronised between telephone and Avaya one-X Portal for IP Office IP Office Directory is a list of up to 5,000 numbers and associated names stored centrally in the system and available in a SCN. A directory entry can be used to label an incoming call on a caller display telephone or on a PC application. The Centralized System Directory also gives a system wide list of frequently used numbers for speed dialing via Avaya one-X Portal, Phone Manager or a feature phone with a suitable display. New feature set such as external Call Lamp indication or Coverage to Operator (EMEA region) Access to commonly used IP Office features, displayed in a menu hierarchy. Improved Directory handling & Call Log

New New DECT R4 New Handsets 3720: Black/white display, standard functionality. 3725: Bluetooth headset compatibility; Colour display, extended functionality. New DECT Base Station Avaya In-building Wireless Server (AIWS) for TXT messaging, IP Office directory integration, handset configuration and firmware. Basic Handset Charger and Intelligent Charger USB or LAN connected charger for handset configuration and firmware update. With Release 5, a new DECT solution will be introduced – DECT R4. With DECT R4 there are 2 new handsets: 3720 and 3725 The 3720 handset offers standard functionality with Black & White display, speakerphone, and headset compatible. The 3725 handset has extended functionality with a color display, speakerphone, and is Bluetooth headset compatible. DECT R4 integrates with Avaya In-building Wireless Server (AIWS) for Text Messaging and IP Office directory integration. There are a variety of charging options as well.

DECT R4

Enhanced Migration From Integral 5 to IP Office
Unconditional Forward to Voic Idle Line Preference It is now possible to configure Line Appearances before Call Appearances (1600). Idle phone going off hook will be connected to an outside line Alerting/Ringtone for covered calls Alert signal for covered calls can have the following values: Ring, Abbreviated Ring and No Ring. Enhanced feature set for Internal Twinning External Call Lamp Indication Drop External Only Conferences Transferable Dial Out Privilege (Dial Tone) Coverage to Operator (Coverage Groups) An operator provides coverage for external calls that would otherwise go to voic In support of migrating Integral 5 to IP Office in EMEA, there are a variety of enhancements introduced: · Idle Line Preference In Release 5 it is possible to configure Line Appearances before Call Appearances (1600 series phones only). Therefore an idle phone going off hook will select the first idle appearance and will be connected to an outside line. · Transferable Dial Out Privilege A privileged user (Operator / Supervisor) can transfer an outside line (external dial tone) to a user that does not have external privileges. · Alerting/Ring Tone for covered calls The alert signal (ring tone) for incoming calls for covered phones can be set to the following values: Ring (default), Abbreviated Ring and No Ring. · Extension Twinning Extension twinning has been expanded to include functions such as Follow Me and Do Not Disturb · External Call Lamp Indication New system wide configuration parameter to select the LED flash pattern of external calls on Bridged and Coverage appearances. · Unconditional Forward to Voic The ability to forward calls to Voic , even when the user’s voic is not activated. · Coverage to Operator An operator or a group of operators can be configured to provide coverage for external calls that would otherwise go to voic . · Drop External Only Conferences New system wide configuration parameter that allow to drop all external parties when the last internal party leave the conference. Secondary Extension Primary Extension

System Management Improvements
Enhanced VoIP Diagnostics! Each IP extension has QoS reports Packet loss, Jitter and Round Trip Delay Quick install! Print phone button labels from Manager New VoIP statistics Within System Status Application, there are new diagnostics specifically for IP extensions: Packet Loss – Jitter – Round Trip Delay Within Manager, the ability to print phone labels

Avaya IP Office Future: Next Release And Beyond …
Support for PARTNER® Sets 9600 & New Digital Endpoints <20 Package Multi-site Reporting on CCR And More … Microsoft OCS Integration Enhancements to one-X portal for IP Office All apps to be browser-based Web 2.0 Integration (social networking) Device integration (e.g. iPhone) Note: The items on the right are not yet part of the formal roadmap beyond next release. Beyond Release 5 there are upcoming enhancement on the formal roadmap: Support for PARTNER Telephone sets Support for the 9600 Series IP Telephones and New Digital Endpoints Special packaging specifically targeting the sub-20 space The ability for CCR to report on multiple sites Other areas of enhancements, though not yet part of the formal roadmap include: Microsoft OCS integration Enhancements to one-X Portal for IP Office Driving all applications to be browser based Web 2.0 integration And addition device integration such as with iPhone 37

Core Communication Services Communication Infrastructure Portfolio Area Product Delivered Key Benefits Servers Enhanced IP 500: Sub-20 market engagement Combination Card IP Office enhanced key & lamp supporting PARTNER phones on an ETR6 card Integral 5 migration Secure smart card to hold licensing Better match between product and smallest market sector Enhance collaborative working for smallest customers Assist migration from older product portfolios Simplify license activations and recovery

Core Communication Services Communication Infrastructure Portfolio Area Product Delivered Key Benefits Telephones 1503, 1508 and 1516 digital 9620L/C 9650/C IP Phones Entry Level DECT base station Avaya ‘Dial pad’ SIP Softphone Offer a one-X user interface across both digital and IP deployments Offer high-end executive phones on IP Office Core Communication Services Simplified Manager, Simplified licensing Enhanced Networking Distributed, resilient Voice Mail Serviceability Restore previous working state Phone usability enhancements Improve profitability of small customer deployments Improve business continuity Make recovery quick and easy

Collaboration and Interaction Solutions Intelligent Access and Enterprise Application Integration Portfolio Area Product Delivered Key Benefits Productivity Applications Messaging enhancements: Distributed VM Pro in a SCN Back up VM Pro Graceful shutdown one-X Portal enhancements Telecommuter mode Built-in IM & Presence Conferencing gadget Other Phone Manager features Improved Business Continuity and maintenance planning Simplify deployment of user productivity and mobility applications

Performance Analytics Portfolio Area Product Delivered Key Benefits Customer Service Reporting CCR enhancements Multi-site support Wallboard enhancement Reduces TCO for SME users who have multiple sites Improved Customer Service

Tak for opmærksomheden
Stadig sulten efter mere viden?: TECHNICAL BULLETIN 109! + meget andet materiale på BP portalen & AVAYA Knowledgebase

Avaya IP Office IP Office 500 Communications Server
Up to 384 users Just add as you grow Network up to 32 sites Proprietary OS; No moving parts Modular Scalable Reliable Hybrid Technology Go pure IP or the right mix you desire Get IP value only where you need it Save energy where you don’t need IP Versatile & “Green” How we communicate is a personal choice — it has to match the needs of the business. And business needs vary depending on whether employees are working in the office, at home, or on the road. Does the business have one location? Multiple locations? Is it a branch office of a larger organization? With IP Office 500, choose from a wide range of components to add capacity, applications, and phones as you need them. Whether you have two employees, 200, or more, IP Office is the right choice. IP Office 500 is a highly modular IP telephone system designed to meet the requirements of home offices, standalone businesses, and networked branch and head offices for small and medium enterprises. The award-winning IP Office 500 gives growing companies a complete solution for telephony, messaging, networking, conferencing, customer management, and unified communications. IP Office 500 is a versatile communications solution that combines the reliability and ease of a traditional telephony system with the applications and advantages of an IP telephony solution. This converged communications solution can help businesses reduce costs, increase productivity, and improve customer service. IP Office 500 addresses basic telephony needs, leverages built-in convergence capabilities, and capitalizes on robust unified applications to deliver intelligent communications to your users and customers. This small office IP phone system simplifies processes, and streamlines the information exchange within systems to create simple and effective communication experiences. Grow at your own pace and budget – start with what you need and expand quickly and cost effectively. By using combinations of base cards, expansion modules, it is simple to configure and easy to install more capacity. With IP Office 500, you can add Essential applications and capability as you grow, when you grow Reduce monthly costs – IP Office 500 will help you lower the cost of communications, with capabilities like conferencing, making calls over managed Internet service (Voice over IP) or low-cost Internet telephony service provider through SIP trunking and the comprehensive benefits of a converged communications system. Leave the office — be accessible – with easy, flexible options for call/message forwarding, mobile twinning and one-number access, IP Office keeps everyone in touch. Get the freedom to go where you want and never miss important business calls. Link multiple offices together – IP Office 500 provides businesses with multiple locations unique capabilities and feature transparency between sites. The ability to network phone systems and share messaging systems between offices reduces upfront investment and drives long-term productivity Host your own conference calls – enable cost-effective collaboration by utilizing the IP Office’s built-in 64-party conference bridge; quickly set up conference calls on the fly or schedule them and allow IP Office to notify participants automatically Complete set of menu-driven tools, including audit trails Administer moves, adds or changes – locally or remotely Real-time remote diagnostics made easy Get IP Office alarms via SNMP and Easy to Manage Built-in 64 Party X2 Conference Bridge Auto call distribution to customized routes Auto validation and error-checking Integrated, customizable firewall & router Open; Easy to integrate with other applications Smart, Built-in Value 43

Avaya IP Office Wide Range Of Desk Phones
5402 5410 5420 Digital Phones 1603 1608 1616 5610 & VPN 5621 IP Phones Add software license and these phones become VPN links to the main system. - Telefonerne kender vi, så dem vil jeg ikke komme nærmer ind på. - Der er dog kommet en ny 1603SW. Med indbygget switch, køre på 4.2 og R5 - Den understytter stadigvæk ikke POE… der skal en POE splitter på - Vores anbefaling er minimum at bruge 1608….. - Der er kommet nye og bedre fetaers i menuer på 1608 og 1616 Serien af telefoner IP telefoner er nu ”end off sale” det var den IP telefon som både kunne bruges på IP Office og ACM Communication Manager. There are a variety of telephones available for IP Office The 5400 series digital sets were designed specifically for IP Office – 5402, 5410, and 5420 meeting the needs of basic environments, management, and receptionists Similarly, the 5600 series IP sets were designed for the IP Office – 5610 and Add Power User or Teleworker and work from away from the office. All that is needed is broadband Internet access at the remote site and appropriate VPN Gateway at the IP Office site. The 1600 series IP phones – 1603, 1608, 1616 and optional Button Module 32 - are available on both the IP Office and Communication Manager. 44

Avaya IP Office Supports T3 Desk Phones (EMEA)
Integral T3 IP - Compact Integral T3 IP - Classic Integral T3 IP - Comfort Within select EMEA countries, the T3 series telephones – Compact, Classic, and Comfort. Meeting the needs of basic users, managers, and receptionists. 45

Avaya IP Office 5600 IP Desk Phones
A closer look at the 5600 series IP phones for IP Office.

Avaya IP Office 5400 Digital Desk Phones
A closer look at the 5400 series Digital phones for IP Office.

Avaya IP Office Group Collaboration Essential Edition
Profile: Businesses that need only basic collaboration capabilities across their organization Function: Adds voice messaging and basic auto attendant: Voic box for all employees on the system; ability to send voic to Automated attendants can be programmed for basic routing of incoming calls Dial By Name - Using your internal directory, callers can easily search the person they wish to connect with via touch tone. Value: Provides the basic set of communications needs in today’s business world List Price: 4.293 Dkr per system - IP Office Essential Edition - IP Office Essential Edition er en basis for at bygge din IP Office løsning. - Nødvendige håndtering af opkald, velkomst besked, natbesked og voic til alle medarbejder - Auto-Attendant 40 stk. 4 samtidig - Voic to - Man skal stadigvæk købe en IP Office 500 og et Feater Key Card - Hvor mange bruger? 384 - Upgrate til prof…. - Embeddet voic kort Note: Effective 6/12/09, two of the edition names were changed. What was previously known as the IP Office Basic Edition is now the IP Office Essential Edition. What was previously known as the IP Office Essential Edition is now the IP Office Preferred Edition. Format: Card The Avaya IP Office Essential Edition is the foundation to your business providing the fundamentals for your success. Callers can reach the correct staff member in many ways in addition to simply dialing the direct telephone number for the person or group – use caller identification and route the caller to the most appropriate individual or group (extremely beneficial in making sure your premier clients are cared for my the most experienced). Allow callers who know who they want to route themselves by dialing by extension number or accessing the name directory off-loading staff to devote time to those who need it most. Voice messages can easily be accessed through telephone interface or listened to through your Inbox. Collaboration among staff and with customers, vendors, and suppliers is simple with the ability to conference up to 64 people. Reduce or eliminate external conference costs. The Avaya IP Office Essential Edition provides your clients with access to staff quickly and easily and provides powerful built-in collaboration to streamline business operations and interactions. Features & Benefits Collaboration - Increase communication with staff, vendors, suppliers, and customers and cut costs with the built in 64-party conferencing. Auto-Attendant – The professional front door to your business. Any number of automated attendants can be programmed. If callers are known, for example your most important clients, they can be greeted with a personal message and even routed directly to the most appropriate person or team. Dial By Name - Using your internal directory, callers can easily search the person they wish to connect with. Message Presentation – Staff can retrieve voic messages in a variety of ways - use the keypad on any telephone to access voic messages whether in the office or away, when in the office interact with the context sensitive telephone display, and have voic messages sent to your Inbox. The choice is yours! Product Components Embedded Voic card 48

Avaya IP Office Group Collaboration Preferred Edition
Profile: Businesses that seek greater speed of response and ease for all staff interactions Function: Everything in the Essential Edition plus: Secure “Meet Me” Conferencing – Users can host their own conference calls with personal pin codes – up to 64 parties in total. Automated call routing – Multiple and multi-level as well as conditional routing to ensure that the right person gets the call. Call recording to a voic box – Automatic and on demand ability to record incoming or outgoing calls that you pre-set based on need for a specific frequency or that you enable instantly with the push of a button. Flexible programming via a graphical user interface – makes customizable call routing changes to your business easy and quick to implement. Value: Prioritize how you treat your best customers and even greet them with personal messages. Collaborate easily with your staff or and reduce or eliminate external conference costs. Ensure fast response to messages List Price: Dkr. per system - Preferred Edition indeholder alt hvad med Essential Edition gør plus meget mere. - Slutbruger som ønsker en advanceret indringning og voic - Voic til alle bruger (Til ) - Bliver leveret med 4 porte – købes udvidelse kanaler - Preferred Edition kan håndtere 40 samtidige aktive kanaler - Secure “Meet Me” Conferencing - Nu 2 konferencer af 64 kald samtidig - Optagelse af samtaler – sendt som Skal man opgrade til pro for at bruge Preferred Edition …. Hvad med Voice mail light…. ------ Note: Effective 6/12/09, two of the edition names were changed. What was previously known as the IP Office Basic Edition is now the IP Office Essential Edition. What was previously known as the IP Office Essential Edition is now the IP Office Preferred Edition. Format: Software download via license Avaya IP Office Preferred Edition gives your business the utmost in flexible and comprehensive call handling. It is the platform to build your business on with the packages offered in the user productivity suite. Your customers expect the best, prioritize them and even greet them with personal messages. With its basic call handling, your callers can be routed to the most appropriate location, based on time of day, day of week or even scheduled business closures. Choose from simple announcements and Auto attendant functionality or sophisticated call routing menus. With the ability to conference up to 64 people you can collaborate easily with your staff or and reduce or eliminate external conference costs. Additionally, Secure ‘PIN’ numbers ensure only those invited will be on your conference bridge. When staff training or the need to record certain calls, IP Office can be set-up to record users calls during certain periods of the day or by a simple key press for more urgent matter. To ensure messages are dealt with quickly when out of the office, a left message can track down users by calling up to 5 numbers alerting them to a new message. Preferred Edition is the backbone of your communications solution. Adding the productivity packages to each of your employees lets you excel in customer service. Features & Benefits (3 – 5 key features; 230 words max): Secure Meet Me Conference – Collaborate with staff and cut costs with the in built in 64-party meet me conferencing. Auto-Attendant – The professional front door to your business. Any number of automated attendants and to multiple levels can be programmed. If callers are known, for example your most important clients, they can be greeted with a personal message and even routed directly to the most appropriate person or team. Dial By Name. Using your internal directory, callers can easily search the person they wish to connect with. . Product Components Voic Pro Professional License 49

Avaya IP Office Group Collaboration Advanced Edition
Profile: Businesses that require high levels of effective and efficient customer service, as well as the ability to monitor and analyze what those levels are Function: Requires purchase of Preferred Edition as pre-requisite: Track and measure customer service and agent productivity – through an easy to use single screen browser interface. Record customer calls – to a dedicated storage facility enabling you to seamlessly search and replay any conversation Ability to access information, check status of orders, and more using integrated voice response services. Enable customers to request information and/or complete surveys. Retrieval of responses is as simple as listening to a voic message. Value: Increase your knowledge about customers, their experience and improve service Provide customers 24/7 access to information and services – with customized automated self help Allocate your most valuable resource – your employees – to your most valued asset – your customers. List Price: Dkr. per system Requires Preferred Dkr. Includes 1 Supervisor license - Basis pakken til Custormer Call Reporting (CCR) - Til virksomheder som har brug for statistik og overblik over de kald som er på centralen - Kræver Preferred Edition - Der er mange flere spændende ting og fortælle om Advanced Edition – uddybende slide komme senere. Format: Software download via license Avaya IP Office Advanced Edition enhances your phone interactions with customers, clients, suppliers, and vendors. You will be able to extend hours of operation, balance employee work load, and measure their productivity. Empower customers to do business with you as they prefer. We all have felt the dread of the morning. Arrive at office, check voic messages; access other systems, return phone call. All the while answer incoming calls, access other systems, and provide caller with information. With IP Office Advanced Edition, calls received outside of business hours (and even during business hours) would be streamlined. Allow customers to access information, check status of orders, and more using integrated voice response services. Enable customers to request information, customers (and employees) to complete surveys providing valuable insight to their experience and satisfaction without tying up your staff. Callers will be asked a customized question and given time to respond prior to the next question being asked. Responses can be audio and touch-tone. This form filler capability ensures that all required information is gathered in a logical and clear manner. Retrieval of responses is as simple as listening to a voic message. With IP Office Advanced Edition you can balance work load of employees by distributing calls among staff members. Measure staff productivity of call handling and identify areas where change is needed. Customer conversations can be recorded and played back at a later time through an interface that allows you to search quickly for the desired call. Know where to provide coaching to staff members to improve customer service. IP Office Advanced Edition allows you to utilize your employee’s time and talent wisely; empowering you to personalize service to customers as they prefer. Track and measure customer service and agent productivity – through an easy to use single screen browser interface; make informed decisions quickly by viewing only the relevant data for the group or agent; keep informed of the most critical business cares modifying threshold levels to respond to current conditions; quick report generation with simple drag and drop and built-in templates; save reports for future use to analyze over time. Increase your knowledge about customers, their experience and improve service – through call recording; recordings are stored and replayed later; provides an excellent opportunity to enhance service to customers and coaching to employees. Provide customers 24/7 access to information and services – with customized automated self help capabilities; just because the office is closed doesn’t mean business comes to a halt; allow customers to place orders, check status on shipment, and much more through interactive voice response; use during normal operating hours empowering your customer to conduct business as they prefer. Allocate your most valuable resource – your employees – to your most valued asset – your customers - gathering repetitive and routine information can be fully automated allowing employees to dedicate time to working directly with customers resulting in increased customer satisfaction and revenue; streamline information gathering (including voice messages); create customized surveys; both touchtone and voice responses are accepted within the same session; retrieve information just like a voic message. Product Components IP Office Customer Call Reporter IP Office Integrated Voice Response (IVR) IP Office Contact Store IP Office Campaign Manager IP Office VB Scripting IP Office Customer Service Supervisor (1 license) Requirements for Advanced: Avaya IP Office 500, IP Office Preferred Edition 50

Avaya IP Office Connects Multiple Sites In Small Communities
MULTI-SITE OPTIONS Profile: For enterprises with more than one site that want to ensure all sites feel “connected” Function: Connects systems (up to 32 per cluster for telephony and voice messaging) together using industry standard methods. Employees capabilities across locations – easy 3 or 4 digit dialing, presence, paging, distributed call routing and multi-site “hot desking” on digital, analog or IP phones. Control reception of all calls across all sites from one location. Value: Extend communications to remote locations - enables separate locations to operate as a single site, transparently. Increase customer satisfaction while enhancing collaboration among employees Improve mobility and productivity Save on calling costs – enables you to eliminate site-to-site calls and effectively access the site with the best calling plan for all. List Price: 3.753 Dkr. per system/site (includes up to 4 channels) Each additional 4 channels is $695 Som virksomhed behov ændrer sig, er chancen der vil være behov for at åbne et andet sted eller udvide til nye geografiske områder. Dette kan være en overvældende, selv skræmmende, tid. Dette er ikke blot indebære oprettelse af kontormøbler, eventuelt flytte eller ansættelse af nye medarbejdere, men også bekymring over, hvordan erhvervslivet vil blive berørt, når alle ikke er sammen. Vigtigst af alt, kan service til kunder, leverandører og leverandører ikke blive negativt påvirket. Et andet sted betyder det dobbelte af ressourcer, ikke? Ikke nødvendigvis. Med IP Office Multi-site Alternativ, IP Office-systemer kan indgå i netværk sammen i en række forskellige måder passer bedst til dit miljø - med branchens standard metoder - effektivt. Allerbedst, ressourcer er fordelt inden for IP Office Network-en voice mail system, løftestangsvirkningen en enkelt receptionist til at besvare opkald til alle sider - det sparer penge og sikre en fælles oplevelse for alle opkald - på at bruge et enkelt system management interface til alle steder . Den operationelle effektivitet ikke ende der. IP Office steder netværk sammen give de ansatte mulighed for at holde kontakten og samarbejde, uanset hvor de befinder sig. Ud over de grundlæggende skrivebord til skrivebord opkald kapacitet, kan de ansatte på ét sted se de ledige (undertiden benævnt »tilstedeværelse«) af en person på en anden placering. Ansatte, der undertiden gør overhead meddelelser eller udsendelser, hvor er behov for bistand eller en ansat bliver opsøgt. Dette kan også forekomme mellem lokaliteterne giver medarbejderne til at finde den bedste kilde, at informations-og presserende meddelelser. IP Office Multi-site Alternativ minimerer afstand barrierer opretholde kundetilfredsheden og samarbejdet mellem medarbejderne. Udvid kommunikation til fjerntliggende steder - IP Office Multi-site Alternativ pakken muliggør forskellige steder til at fungere som et enkelt websted, gennemsigtig. Uanset om din virksomhed har 2, 10, 16 eller 32 steder - om dine placeringer er 5 miles eller 5000 miles fra hinanden drage fordel af at udveksle beskeder, receptionister, system management og mere på tværs af netværket, der er omfattet af afstemningsstederne ressourcer og minimere omkostningerne. Øge kundetilfredsheden og samtidig fremme samarbejde blandt medarbejderne - distribuere og rute indgående opkald via netværket til den bedst egnede medarbejder i koncernen; kontakte en medarbejder på en fjern lokalitet er ikke anderledes end at kontakte en, der er anbragt sammen med dig, se andres pladser at tale med dig, se, om de er "Out to Lunch ',' På et møde ', osv. hurtigt. Forbedre mobiliteten og produktivitet - medarbejdere på rejse fra ét websted til et andet kan hurtigt få fjernbetjeningen deres telefon med alle de samme muligheder og rettigheder som deres regelmæssige kontorbygning. Kendskab fastholder medarbejdernes produktivitet og positivt påvirker kundernes tilfredshed med en række nå, uanset hvor den ansatte er! Spar penge på opkald omkostninger - at udnytte eksisterende data-netværk og fjerne vejafgifter ringer fra sted til sted; foretage opkald ved hjælp af den mest hensigtsmæssige sted at udnytte de bedste telefonordning. Produkt Komponenter IP Office Voice Networking Start IP Office Voice Networking Advanced IP Office Stemme Netværk (4 kanaler) Disse 3 licensmuligheder er reduceret til en enkelt 4-kanal licens ( IPO LIC IP500 VCE NTWKG ADD 4 LIC: CU) 51

Avaya IP Office for Small of Large Enterprise Integrate Management Across Franchise Sites
NETWORK MANAGEMENT Profile: For large enterprises with IP Office systems in multiple franchise locations Function: Centrally controlled, flexible configuration scheme based on management templates User templates map users and hunt groups to extensions using a predefined dial plan that can be based on a function (i.e. mapping sets of extensions to the pharmacy section in a store) Auto-Attendant templates set up schedules and associated voice announcements for the Auto Attendant capability associated with Embedded Voic . Value: Provides a complete network management solution for enterprises with distributed IP Office deployments. Can significantly reduce total cost of operations by centralizing management for key ongoing management, provisioning, and maintenance tasks. List Price: $3950 (up to 50 sites); $7500 (up to 100 sites) $15000 (up to 1000 sites); $25,000 (up to 2500 sites) Avaya Integrated Management for IP Office provides a complete network management solution for enterprises with distributed IP Office deployments. Designed for retailers, financial firms and other enterprises that deploy groups of locations with similarly configured hardware and dial plans, Avaya Integrated Management can significantly reduce total cost of operations by centralizing management for key ongoing management, provisioning, and maintenance tasks. Integrated Management provides a centrally controlled, flexible configuration scheme based on management templates covering the major functional aspect of IP Office that can be created centrally and applied to groups of IP Office locations: Hardware templates contain all hardware-based configuration records for a defined group of IP Office locations that have the same set of hardware (control units, phone types, modules, etc) User templates map users and hunt groups to extensions using a predefined dial plan that can be based on a function (i.e. mapping sets of extensions to the pharmacy section in a store) Auto-Attendant templates set up schedules and associate voice announcements for the Auto Attendant capability associated with Embedded Voic . General templates contain other configuration information that can often be defined centrally such as directory, routing, account codes, and firewall settings. Using the Provisioning and Installation Manager (PIM), templates from each category are selected and combined to create a configuration group that can be assigned to any administrator-defined group of IP Office systems. Once a group is defined, the appropriate configuration templates can be immediately applied or scheduled for distribution from the console. This provides an incredible level of flexibility that eliminates error-prone and time-consuming device-by-device administration. It also enables retailers and other enterprises to quickly and easily define and distribute customized announcements. For example, new announcements that are recorded and updated to a specific regional template can be easily updated to all IP Office stores in that region Ongoing Maintenance After deployment, the Integrated Management for IP Office Network Management Console will discover and display a topology view (both physical and logical) of all IP Office systems. Through the console, IP Office Manager can be launched to provide detailed information on a specific site, or to administer data connectivity or site-specific administration. Avaya Integrated Management for IP Office also helps system administrators to ensure continuous and predictable operation by simplifying core tasks that optimize the performance of their voice networks: Inventory Management Software & Firmware Release Management Backup/Restore Secure Access For inventory management, the Software Update Manager application of Integrated Management will provide central tracking and reporting of IP Office systems, along with their installed expansion modules. It dramatically reduces the time and errors associated with this process by analyzing current firmware and software releases, highlighting outdated versions, and scheduling updates that can be distributed to multiple devices at a time. If needed, Integrated Management also supports backup/restore of configuration files. Backups are maintained automatically any time a configuration change is made using PIM. In addition, you can use PIM to schedule periodic backups of all devices on the network. Ongoing security is also centralized through a console for defining administrator authentication and authorization parameters for access to each IP Office system. Features & Benefits Bulk distribution of IP Office configurations saves deployment time and helps provide commonality in branch or retail store operations Single system view of the entire IP Office deployment provides "at a glance" inventory, topology and status displays, saving time and effort Fault management tools operate network-wide, with reporting and drill-down capabilities that help to maximize IP Office system reliability across the entire enterprise Provisioning tools enable centralized firmware monitoring and distribution across entire IP Office deployment; enabling entire enterprise to be on common firmware versions Product Components Bulk Configuration Management This capability is based on the notion that similar branch offices or store locations can share the same basic configuration. The Provisioning and Installation Manager (PIM) function of Integrated Management for IP Office is used to created templates for easy bulk application of configuration parameters. PIM launches IP Office Manager in template mode to serve as a rich editor for the following templates: IP Office Hardware template IP Office Users template IP Office Auto-Attendant template IP Office General template Groups of IP Office systems can be created to enable one to manage branch locations logically. The groups can be established dynamically and also used for mass distribution of new or changed templates or voice announcements Network Management Console This application serves as the central console for providing a unified system view of the entire IP Office deployment. It shows the network topology of the IP Office devices in the network, can receive SNMP traps for fault monitoring and logging purposes. Software Update Manager This application can discover and inventory all IP Office hardware components in the network by IP address, device type, and firmware load. It can also simplify firmware downloads by providing a straightforward process for checking the currently installed firmware versions against the latest list from the support.avaya.com. Downloads from support.avaya.com can be stored for immediate or deferred execution Backup and Restore IP Office configurations are backed-up anytime a configuration job is executed by Integrated Management for IP Office. Backups can be performed on demand or scheduled on a recurring basis. The backed up configurations can be selected and restored at any time to the IP Office system from which it was backed up. 52

Avaya IP Office User Productivity Mobile Worker Solution
Profile: Employees who do not have laptops but are on the road using mobile devices Function: Delivers ability to work from on the road Delivers one number access to mobile device with call control as if “in the office” Turn any office phone at any site into your office phone (Requires Multi-site option) * Roam the office / warehouse wirelessly Value: Your field sales and services staff need to be as responsive to your customers and each other as possible. This solution enables them to never miss a call and to stay in control and connected while on the road. List Price: $89/seat* To enable warehouse roaming, simply add a wireless IP phone. Format: Software download via license Profile: For employees who frequently work out of the office, but don’t have the need for a laptop, the IP Office Mobile Worker application is the ideal solution to keep them connected and fully productive no matter where they happen to be. Busy sales and services associates and knowledge workers (such as attorneys, accountants, consultants, insurance and real estate agents, to name just a few) who spend most of their time traveling between customer sites will remain easily accessible and connected to the vital information that helps them drive revenue and customer service. Phone calls ring simultaneously on their desk phone and mobile phone (or any other phone), so they’ll never miss a call. They can perform the key call handling features such as transfer, conference, forward, and hold, from their cell phone. Mobile workers can have their messages read to them over the phone, so critical messages can be accessed and acted upon, enhancing productivity while out of the office. “Hot desking” allows employees to make and receive calls from any of your office phones, regardless of location with optional Multi-Site option (IP Office Small Community Networking enabled). Add the optional Avaya IP wireless phone (purchased separately) for Mobility Plus and feel free to roam throughout the office, warehouse or campus with the confidence that you’re always accessible to key customers and colleagues. Features & Benefits Stay connected and in control while mobile – the Mobile Worker application allows calls to ring simultaneously at both your desk phone and any other phone so you’ll never miss a call even when out of the office; hear messages read to you over the phone Turn any office phone into your office phone – perfect for associates who frequently move between locations, “hot desking” allows associates to turn any phone in your office (regardless of location with small community networking) into their phone; calls are routed directly to that phone, voice mail messages can be retrieved, and all other calling permissions/restrictions follow them (such as being able to dial international calls, etc.) Roam the office / warehouse wirelessly – Mobile Worker Plus allows associates to move throughout the office, warehouse or campus with an Avaya IP wireless phone (purchased separately) and stay accessible and connected. Product Components Mobility – includes Twinning, Avaya one-X™ Mobile Client for Small Business, Mobile Call Control Text to speech – for Reading & Reply with Microsoft Exchange Hot desking – including multi-site hotdesking when used in conjunction with Multi-Site Option Additionally, Mobile Worker PLUS is available with purchase of an IP wireless phone. MOBILE WORKER 481 Dkr. /seat* Volume discounts: 10% 5 seats 20% seats 53

Avaya IP Office User Productivity TeleWorker Solution
Profile: Employees who work from home full time Function: Delivers ability to hire staff any where With an IP phone and Internet connection, user will be an extension of the main office. Calls flow via your network and the Internet so there is no additional home worker phone bill expense. Additional software enables user to leverage PSTN whenever bandwidth is compromised via telecommuter mode. Value: Hire the right person, no matter where they’re located. Make them feel connected. Streamline real estate and facilities costs with full-time remote workers Save money and enable business continuity. List Price: $149/seat* Requires purchase of or 5621 IP desk phone Format: Software download via license To be productive and accessible, teleworkers – employees who work from home full-time – need the same kinds of communications capabilities their office colleagues enjoy. They need to be easily reached. They need the call handling conveniences that let them quickly make calls, put them on hold, transfer them, conference in colleagues – in short, all the same things you can do in the office. And most important, connecting them needs to be quick and easy to do and cost effective. The IP Office Teleworker application does all that and more. Using one of several available Avaya IP telephones (purchased separately), remote workers simply connect into their modem and your virtual private network. That’s it. No additional equipment required. In minutes, they’re connected to your network and they’re fully accessible. The included PC interface provides immediate access to hundreds of speed dials, the convenience of point-and-click call handling, enhanced conference calling control, and more. IP Office Teleworker can deliver huge cost savings. With the secure VPN connection, reduce or eliminate the expensing of workers’ home phone bills. Over the long term, real estate and facilities costs can be lowered by enabling employees to work permanently from home – while ensuring full control with features like presence and instant messaging. Expand your labor pool by hiring beyond your zip code while maintaining full control. Features & Benefits Point-and-click call handling – All call handling features are quick and easy to do. The included PC interface integrates seamlessly with the Avaya IP phone. Just click to dial, transfer, hold, conference, and more. Access hundreds of speed dials. Cost-effective communications – connecting through your VPN means remote workers’ monthly phone bills can be reduced or even eliminated. Streamline real estate and facilities costs with full-time remote workers. Manage your dispersed workforce – with remote workers’ phones on the network, presence features allow employees to “see” each other’s status: who’s on the phone, away from their desk, busy, etc. Calls can even be recorded for monitoring and training purposes. Expand your hiring horizons – IP Office Teleworker lets you hire a new customer service rep who’s down the block, three states away or on the other side of the world, and seamlessly connect them to your network. Hire the right person, no matter where they’re located. Product Components IP Office VPN phone license Phone Manager Pro Avaya one-X™ Portal for IP Office TELE- WORKER 805 Dkr. /seat* Volume discounts: 10% 5 seats 20% seats 54

Avaya IP Office User Productivity Power User Solution
Profile: Employees who have laptops Function: Delivers ability to work from anywhere One number reach with ability to call control from mobile phone. Turn any phone into your office phone Host your own conference calls See, click and connect – manage all your calls – whether in the office or working remotely Save on calling costs when traveling abroad Turn IP desk phone into remote office. Value: Power users are the people you have invested in to think, share their ideas and deliver for your customers. This solution ensures you enhance their ability to respond quickly and maximize their individual productivity; no matter where they are. List Price: $169/seat* Format: Software download via license Every small business has its Power Users: executives and key managers whose primary purpose is to share their knowledge and ideas with associates to drive the business forward. Power Users’ frequent interaction with customers is key to business success, and businesses need to be sure their investment in these associates is maximized. The IP Office Power User application allows small business executives to make the most of their precious time, helping improve efficiency and productivity across the business and allowing them to be more accessible to customers and colleagues. The result? Loyal customers, highly productive and efficient employees, lower costs to the business, and increased revenue generation. The Power User’s unified communications capabilities enable seamless access in virtually any circumstances. Calls can ring simultaneously at the desk phone and any other phone (including cell phones) so there’s fewer missed calls and phone tag. Eliminate calling costs when traveling internationally with just a laptop, headset and Internet connection. Hear messages read over the phone while in transit. Get all messages – voice, , fax – in a single inbox. Work from home with the same communications features available in the office. The IP Office Power User application is the ultimate in communications accessibility for small businesses. Features & Benefits Stay connected and in control while mobile – the Power User applications allows calls to ring simultaneously at both your desk phone and any other phone so you’ll never miss a call even when out of the office; hear messages read to you over the phone; get all messages – voice, , fax – from a single inbox for fast and efficient access to information Turn any phone into your office phone – work virtually anywhere, anytime with just a laptop and Internet connection; a home phone becomes your office phone, complete with full call control from your laptop PC interface Host your own conference calls – enable cost-effective collaboration by utilizing the IP Office’s built-in 64-party conference bridge; quickly set up conference calls on the fly or schedule them and allow IP Office to notify participants automatically See, click and connect – manage all your calls – whether in the office or working remotely – from the Power User’s convenient and intuitive PC interface; get the same controls and features you’re used to in the office, and be accessible to customers and colleagues no matter where you are Save on calling costs when traveling abroad – with just your laptop, headset and Internet connection, you’ve got everything you need to make calls and reduce or eliminate calling costs when overseas Product Components Mobility – Twinning, Avaya one-X™ Mobile Client for IP Office, Mobile Call Control Avaya one-X™ Portal for IP Office PhoneManager Pro PhoneManager PC Softphone Unified Messaging Service Text to Speech for Reading & Reply with Microsoft Exchange VPN Phone license Hot desking Additionally, “Meet me” conferencing is available via Preferred Edition POWER USER Volume discounts: 10% 5 seats 20% seats 913 Dkr. /seat* 55

Avaya IP Office User Productivity Receptionist Solution
Profile: Any office receptionist with a PC Function: Delivers ability to remotely control calling and connect anyone across all sites Visual PC interface for call fast handling –operators see everyone’s call status Manage calls for multiple sites– answering and transferring calls throughout the network Share a single receptionist across multiple locations and/or businesses Value: Professional service for your customers Consolidate reception to one site; redeploy the resources to do other work Efficient call handling Speed, simplicity and flexibility List Price: $599/seat Format: Software download via license Receptionists handle the dozens, even hundreds, of calls that come into your small business every day. As the “front door” to your business, receptionists continually greet and interact with customers and associates, so it’s easy to see how important it is to have a phone application that allows efficient and professional call handling. The IP Office Receptionist application provides a visual display of incoming calls and call status right on your operator’s PC screen. Caller ID allows receptionists to see who’s calling before they answer the call. Operators see everyone’s phone status – who’s busy, on the phone, away from their desk – so calls are routed and managed quickly and accurately. Just click and drag to transfer calls, put calls on hold, or conference in a colleague. Receptionists can see who has new voice messages and alert executives of their message status. Network multiple IP Office locations and a single receptionist can handle calls for all sites, ensuring consistent service and controlling costs. Features & Benefits Visual PC interface for call fast handling – the Receptionist application’s PC interface provides efficient call handling control at the click of a mouse; operators see everyone’s call status Manage calls for multiple sites – by networking IP Office systems, a single receptionist can handle calls for multiple offices – answering and transferring calls throughout the network Share receptionist across multiple businesses -- incoming calls can be identified by business, allowing receptionist answers with the appropriate business name; allows several businesses to share the operator resource and reducing overhead costs Product Components SoftConsole *A maximum of 4 seats permitted per IP Office system RECEPTIONIST 3.235 Dkr. 56

Avaya IP Office User Productivity Customer Service Agent Solution
Profile: Any employee who fields customer service calls and requests Function: Delivers ability to efficiently and effectively service customer calls Be informed and respond to business needs – through a browser based client Enables agent to see his/her own performance Value: Enables sales, service or other departments to quickly, intelligently respond to customer inquiries. List Price: $349 per seat Format: Software download via license Every small business has individuals or groups whose primary responsibility is interacting with customers, normally over the phone. There are billing representatives, sales departments, service technicians, and, collectively, these groups can be referred to as Customer Service Agents – providing service to the customer; answering inquiries, solving problems, and selling products or services. Customer Service Agents need to be knowledgeable about the product or service. Equally important is that Customer Service Agents must be able to quickly respond to the customer and to the environment around them. IP Office Customer Service Agent solution provides the ability for agents to respond quickly to current conditions. Agents can quickly log into a group to assist in answering calls should there be an influx of calls into that group or if another agent is out sick. Agents also receive information such as number of calls on hold, in progress, lost, number of agents logged in and logged out, just to name a few. If no calls are waiting to be answered, the customer service agent can spend more time with the current caller, increasing revenue and customer satisfaction. Features & Benefits Be informed and respond to business needs – through a browser based client, view the number of inbound calls, callers on hold, and those waiting to be answered – and take the appropriate action to ensure caller satisfaction. Product Components Avaya IP Office Customer Call Reporter (Agent View) Requires Avaya IP Office Advanced Package To enable remote agents, just add the Teleworker package. AGENT 1.885 Dkr. /seat 57

Avaya IP Office User Productivity Customer Service Supervisor Solution
Profile: Customer service supervisor Function: Delivers ability to track, measure and create custom reports for agent productivity Easy to use browser interface Customize views with only relevant data – Supervisors can personalize statistics Keep informed of the most critical business cares –choose from over 10 alarm statistics and fine-tune threshold levels at any time responding to current conditions. Save time creating reports – drag and drop reporting with built-in templates Value: Ability to find problems or opportunities for the business with real data on how you are serving customers List Price: One license included in Advanced Package To understand the effectiveness of IP Office Customer Service Agents it is necessary to track and measure their productivity. Information gained helps to identify and resolve short comings and capitalize on opportunities. The IP Office Customer Service Supervisor solution provides this through an intuitive browser interface. The IP Office Customer Service Supervisor browser interface provides information on a single screen: real-time statistics by group and agent, alarm notification, and report generation. Real-time statistics can be displayed over 3 customizable views with only relevant information. Alarm notification is based on previously determined and set threshold levels, and can be adjusted at any time based on business objectives. Choose from many report templates to easily create reports most useful and pertinent to the business. Schedule delivery of reports in format preferred by the recipient. Reports provide valuable information about customers, agents, and business operations. Create a Caller Identification report to see where the most (or least) callers are calling from – by area code, country code, prefix, etc. Create business campaigns accordingly. Create agent reports to determine how many calls are taken in a given time period, length of call, and more. Realize where best to provide coaching and training. Generate a trace report to follow a call from first answered through call conclusion to see if and how long the caller waited to be answered, was placed on hold, transferred to another group or agent, left a message, and more. Adjust staffing levels appropriately to provide the best customer experience. Features & Benefits Track and measure customer service and agent productivity – through an easy to use browser interface; single screen access to real-time statistics, alarms, and reports allows Supervisors to see valuable information quickly, facilitating them to make informed decisions. Customize views with only relevant data – Supervisors can personalize statistics presented to them to view only the most pertinent details for that specific group and agent; removing data clutter of less important facts enables Supervisors to keep focused on relevant information. Keep informed of the most critical business cares – Supervisors choose from over 10 alarm statistics and fine-tune threshold levels at any time responding to current conditions. Save time creating reports – drag and drop reporting with built-in templates provides quick report generation; schedule delivery of reports to interested parties in format of their choice – .doc, .xls, .pdf; save reports for future use allowing analysis over time. Product Components Customer Call Reporter (Agent View) Customer Call Reporter (Supervisor View) IP Office Advanced Package includes 1 Customer Service Supervisor; additional Supervisors and Agent licenses ordered separately. SUPERVISOR 58

Group Collaboration Today August 09 ESSENTIAL EDITION
IP Office R4.2 Material Code Embedded Voic Standard Edition Not applicable AVAYA IP OFFICE ESSENTIAL EDITION 4.293 Dkr. per system IP Office R4.2 Material Code Professional Edition 202959 Voic Pro 171991 AVAYA IP OFFICE PREFERRED EDITION Dkr. per system Oversigt over hvilke licenser der ligger under Essential, Prefered og Advavced Edition Embedded voic kort tidligere 4.800,- kr Voice mail pro ,- kr Today in comparison to Release 5 Embedded Voic using Standard Edition = IP Office Essential Edition Voic Pro requiring Professional Edition = IP Office Preferred Edition Customer Call Reporter, 3rd Party IVR, VB Scripting IVR, ContactStore, and Text To Speech = IP Office Advanced Edition Text-to-speech includes 8 ports …IP Office Advanced Edition comes with 1 Supervisor license; Requires Preferred Edition. Per customer requirements: Additional Voic Pro ports can be ordered per customer requirements: Voic Pro RFA 2 – Voic Pro RFA 4 – Voic Pro RFA 8 – Voic Pro RFA 16 – Additional Customer Service Supervisors and Agents can be ordered per customer requirements IP Office R4.2 Material Code Customer Call Reporter 217655 3rd Party IVR 182298 VB Scripting IVR 182300 ContactStore 187166 Campaign Manager Not applicable Text-to-Speech 182303 AVAYA IP OFFICE ADVANCED EDITION Dkr. per system Requires Preferred Edition Includes 1 Supervisor license 59

Multi-site Networking
Today August 09 AVAYA IP OFFICE MULTI-SITE OPTION Dkr per 4 channels IP Office R4.2 Material Code Standard networking base (4 channels) 202960 Dkr Standard networking add (4 channels) 205650 Advanced Networking (per site) $750 202966 Dkr - Når vi lavede Netværk mellem IP500 enheder bruger vi ”Small Community Networking” licenser. - Det er blevet mere enkelt…. - Tidligere skulle vi bestille en ”Advanced Networking” licens for at lave grupper på tværs, se om andre er optaget, Multi-Site Hot desking. - For at generere samtaler mellem lokationer ”Standard Netværk base” og ” Standard Netværk add 4” Med R5 er der disse 3 licenser blevet til kun 1 licens ”Voice Networking” som indeholder 4 kanaler, hvis man skal bruge 4 kanaler mere er det samme licens igen. - 4 kanaler med ”standart” og ”Advanced” kostede kr. (R5 pris kr.) 47% billigere - Med 8 kanaler kr. (R5 pris kr.) 24% billigere - Med 12 kanaler kr. (R5 pris kr.) 11% billigere - Med 16 kanaler kr. (R5 pris kr.) 3% billigere Today in order to have Small Community Networking the Standard Networking BASE is needed. Today Advanced Networking (Distributed Hunt Groups, Multi-Site Hot Desking) a separate code is needed. Today as additional channels are needed, the Standard Networking ADD is ordered. At Release 5 these 3 codes are reduced to 1. This single code provides all SCN capabilities AND Advanced Networking capabilities. This code provides 4 channels and additional channels are orderable, in increments of 4 using the SAME CODE. 60

User Productivity Today August 09 MOBILE WORKER TELE-WORKER POWER USER
AVAYA IP OFFICE MOBILE WORKER Dkr. 481 / seat IP Office R4.2 Material Code Mobility 1, 5, 10, 20, 50 195569, , , , Text-To-Speech 182303 MOBILE WORKER IP Office R4.2 Material Code VPN Phone License 1, 5, 10, 20, 50 213980, 21381, 21382, 21383, 21384 Phone Manager Pro 177468, , , , TELE- WORKER AVAYA IP OFFICE TELE-WORKER Dkr. 805 / seat New: one-X Portal for IP Office Today, many disparate piece parts are orderable. Each having its own value proposition and ordered separately. At Release 5, the User Productivity solutions are catered to the USER based upon profiles. The price point is much more attractive PLUS, volume discounts apply – 10% for 5 users; 20% for 20 users. The value of the solutions is more powerful. IP Office R4.2 Material Code Mobility (1,5,10,20,50) 195569, , , , Phone Manager Pro (1,5,10,20,50) 177468, , , , Phone Manager PC Softphone (1,5,10,20,50) 717992, , , , Unified Messaging Service (1,5,10,20,50) 217880, , , , Text-To-Speech 182303 VPN Phone License 1, 5, 10, 20, 50 213980, 21381, 21382, 21383, 21384 AVAYA IP OFFICE POWER USER Dkr. 913 / seat New: one-X Portal for IP Office POWER USER Note: All of the above are available in packs of 1, 5, and 20 seats. There is a 10% and 20% discount on the 5 and 20 seat packs, respectively.

User Productivity Today August 09 RECEPTIONIST CUSTOMER SERVICE AGENT
AVAYA IP OFFICE RECEPTIONIST Dkr / seat IP Office R4.2 Material Code SoftConsole Starter 171987 SoftConsole Add 174456 AGENT AVAYA IP OFFICE CUSTOMER SERVICE AGENT Dkr / seat IP Office R4.2 Material Code Customer Call Reporter Agent 1, 5, 10, 20, 50 217650, , , , Today, SoftConsole requires multiple codes – the Starter and then the Add. With IP Office Release 5, there is a single license – IP Office Receptionist. A maximum of 4 are supported per IP Office. As you realize, Customer Call Reporter went into Controlled Introduction at the end of May. At Release 5, the solution will be Generally Available. The CI codes for Agents were in 1, 5, 10, 20, and 50 user increments. With Release 5 there will be a single Agent license – Customer Service Agent. The CI codes for Supervisors were available in 1, 10, 20. With Release 5, there will be a single license for Supervisor – Customer Service Supervisor. One Supervisor is included in the IP Office Advanced Edition. Additional Supervisors can be ordered – SUPERVISOR Avaya IP Office Customer Service Supervisor 1 seat included with Advanced Edition IP Office R4.2 Material Code Customer Call Reporter Supervisor 1, 10, 20 217655, , 62

SKU Code Reduction - Timeline
Aug 3rd REMOVE following licenses PC Softphone 1,5,10,20,50 (ALL) VPN 1,5,10,20,50 (ALL) UC for SB 20, 25, 30, 50 (ALL) Phone Manager Pro 10 & 50 user Mobile twinning 1,5,10,20,50 (ALL)* Customer Call Reporter Agents 10 & 50 UMS 10 and 50 user IPO SoftConsole RFA1 (add 1 user) IP Endpoint 100 user IMS End of Sale Nov REMOVE following licenses PhoneManager Pro 5 & 20 user IVR VB Scripting Future Licensing Changes Only user solutions available to order Orderable as single license Volume discount automatically applied based on quantify entered Individual Codes Continuing: PhoneManager Pro 1 user UMS 1, 5, 20 user Aug 3rd Other Changes Professional Edition not required for Release 5 Voice Mail Lite is discontinued Embedded messaging kit renamed to Essential Edition Voic Pro renamed to Preferred Edition Voice Networking from 3 to 1 license (Adv features incl.) New try and buy licenses for user Solutions NEW Aug 2009 Nov 2009 FY Q2 ‘10 Here is a timeline of when Material Codes will be added and others removed. Please note that these changes will be reflected in ASD configurator tool during first ½ of September. Aug 3rd ADD User Power User 1,5,20 Tele-worker 1,5,20 Mobile Worker* 1,5,20 Receptionist Aug 3rd ADD System Essential Edition Preferred Edition Advanced Edition *SAP Code renamed from mobile twinning to mobile worker 63

Avaya IP Office Other Product Add-ons / Options
NPL Expansion Cards (Add users, trunks, lines, VoIP capability) Base cards that allow connection of up to 2 or 8 analog phones Dkr Dkr Base card that allows connection of up to 8 digital phones Dkr Base cards that add 4 VOIP channels as standard, and up to 28 or 60 additional channels via licensing Dkr Daughter cards that support up to 8 T1/PRI connections; channels >8 provided through licensing Dkr Dkr The IP Office can be assembled in a variety of ways to meet the specific needs of the customer. Expansion Cards include base cards in the chassis, daughter cards that reside on a base card, and expansion modules. Cards accommodate trunks, extensions, and provide for voice compression resources. IP Office supports 8 T1/PRI/EI connections... T1 = 24 channels PRI = 23channels +1 for signaling E1 = 30 channels Each T1/PRI/E1 port comes with 8 channels already active. Remaining channels are licensed. Daughter card that allows connection of up to 4 analog loop-start trunks Dkr Daughter card that allows connection of up to 2 or 4 BRI trunk connections, each trunk providing 2B+D digital channels Dkr Dkr Expansion module that allows connection of up to 16 and 30 analog phones Dkr Dkr Expansion module that allows connection of up to 16 and 30 digital phones Dkr Dkr

Avaya IP Office Support Services Options
Extended Warranty Up 6 years Support & Maintenance Proactive notifications and remote monitoring of your system Automatic software updates and upgrades Proactive health checks On-site support Future: Co-delivery Offers Stay tuned for more information on co-delivery offers for IP Office 65

Avaya IP Office Wireless Device Options
Model: 3641 Talk time: 8 hours Standby: 160 hours Dkr Ruggedized; 128 x 96 pixels backlit Model: 3645 Talk time: 8 hours Standby: 160 hours Dkr Ruggedized; 128 x 96 pixels Backlit; Push to talk Model: 3720 Talk time: 16 hours Standby: 180 hours Dkr Display, illuminated 112x115 pixels, Black & White Model: 3725 Talk time: 16 hours Standby: 180 hours Dkr Display, illuminated 128x160 pixels, 64K Color Wi-Fi Handsets Use wireless Avaya IP 3600 series phones, optimized for Avaya telephony, delivering the features of desktop IP phones with the freedom to move about the premises. Avaya 3641/3645 IP wireless telephones Requires the Avaya Voice Processing Platform (VPP) server that provides quality of service Security: 40- and 128-bit WEP security DECT R4 Wireless Telephones DECT R4 series IP wireless telephones (3720 and 3725) provide extended mobility both in single site and multiple site environments in a convenient lightweight handset. Both handsets have built-in speakerphone, backlit display, and are headset compatible; the 3725 has backlit color display and supports a variety of Bluetooth headsets. The hand-over between Base Stations is automatic, eliminating interruptions in conversations and making it ideal for user who roam within their office or across sites. DECT R4 is delivered on a dedicated wireless infrastructure for high quality, secure communications.

Avaya IP Office Accessories & Adjuncts - Examples
Door Openers Power Supply (UPS) Routers/ Gateways Paging Headsets TTY A variety of accessories and adjuncts are available for IP Office. From Door Phones, the UPS systems, to Routers/Gateways, and Devices for the hearing impaired. 67

Avaya IP Office Application Partners - Examples
Appointment Reminders Keeps doctors, lawyers, etc. calendars booked Frees up time, Prevents no-shows, Saves Money Call Accounting Tracks phone calls & identifies fraudulent usage Enables bill backs, measures effectiveness Customer Phone Applications Excellent for hotels; wherever usage needs customization Differentiates service, improves efficiency Teaming with a DevConnect Partner can strengthen the solution to the customer, provide a tremendous ROI, and differentiate you from the competition. Here is a sampling of applications – Appointment reminders for physician offices Call accounting , Fax Server, Custom Phone applications, and directory integration – beneficial for all verticals Hospitality solutions Communications Accessibility Enables business to serve/employ people with disabilities Access larger labor and customer pool, drive loyalty Fax Server Consolidates lines & automates fax operations Speeds response, makes it easy for clients Directory “Screen pop” with call – caller’s detailed information Personalized customer service, speeds response

Avaya IP Office Easy Financing
Always check for the latest offers from Avaya Financial Services and the latest promotions available. Avaya Financial Services Highly competitive Finance or Lease: Low rates or 0% Spread payments over 60 months! 69 69

4-Port Expansion Module
The 4-Port Expansion Module will only be supported in slot 4 of the IP500 LED displays are be labeled - 1-8 indicate if Expansion units on the back of the IP500, - LED’s 9-12 indicate if expansion units on the actual card. Price.: Dkr Dette er et 4 ports Expansion Det skal sidde I slot 4 på IP 500 LED 1-8 bag på IP er kortet 70 70 70

Avaya IP Office New Release With Simplified Pricing & Packaging

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Avaya IP Office New Release With Simplified Pricing & Packaging

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