1. Knowledge Management Systems
Arvind Devare – 16-H-03
Brijesh Goel – 16-H-05
Darshan Rane – 16-H-14
Mitesh K – 16-H-20
Elvira D’Souza -16-H-30

2. Introduction

3. Knowledge Hierarchy

4. Tacit Knowledge
Explicit Knowledge
Types of Knowledge

5. Types of Knowledge

6. IE v/s Chrome

7. Features Tacit Knowledge Explicit Knowledge Intangible Tangible
Mental Knowledge, e.g. In people’s mind
Physical Knowledge, e.g. In documents or databases
Context affects meaning
Context Independent
Sharing involves learning
Easily Shared
Not identically replicated
Reproducible

8. Importance of Knowledge Management
Competitive Advantage
Helps make informed decision
Historical Data….

9. Managing KMS
Utilization of information technology and systems to improve business efficiency.
Utilization of organizational method to improve business efficiency. (Same project by diff Team)
Creating a healthy workplace to facilitate improvement of business efficiency (Eg: Keyword Tracking)

10. Structure
The structure of the knowledge management system is dependent on the business strategy of the organization. The final structure needs to have alignment of technology, organizational structure and work culture.

11. Types of Knowledge Management Systems
Expert Systems (AI)
Groupware
SharePoint (Vans Data – Logistics)
Decision Support System – DSS (CXO/Mid/Low)
Database Management System – (CATS)

12. Knowledge Management Models

13. Nonaka/Takeuchi Knowledge Spiral

14. The Choo Sense – making KM Model

15. WIIG’s KM Model

16. Benefits of using KMS Greater information accuracy and consistency
Improved distribution of knowledge
Faster on-boarding of new employees
Less time spent looking for answers
Retention of knowledge when employees leave
Increased employee satisfaction

17. Problem & Failure Factors
The technical programming and design know-how
Organizational know-how based on the understanding of knowledge flows
Inadequate support: managerial and technical, during both implementation and use
Failure to understand exactly what the firm needs
Lack of a separate budget

18. THANK YOU