1. 1.4.6 Recruitment, training and motivating staff
Can you solve these proverbs?
HTAGT
- - - / / / /
Clue: a new employee turns up on day one and
then not afterwards
BCBC
/ ‘ - / - - /
Clue: a firm with a bad reputation might find it hard to get good quality staff
Can you use these problems to explain issues relating to people in business?
Here today and gone tomorrow
Beggars can’t be choosers
1.4.6 Recruitment, training and motivating staff
1.4.6 Recruitment, Training and Motivation

2. THE NEED FOR RECRUITMENT
Human Resource Management (HRM) involves using the workforce of the company in the most productive way. One element of HRM is the identification of employee positions and the process of attracting the right calibre of worker to fill these positions (recruitment).
When might your school or college need to recruit new staff?
Do you know how they recruit new staff?
1.4.6 Recruitment, Training and Motivation

3. THE NEED FOR RECRUITMENT
A business will recruit new workers for a variety of reasons:
A new or growing business
Replacing an employee who has left
New skills required in the business
Increased workload at the business
Covering positions on a temporary basis
What is meant by a temporary basis?
Why might a firm need to cover a position on a temporary basis?
1.4.6 Recruitment, Training and Motivation

4. RECRUITMENT METHODS Recruitment could be:
internal - appointing an existing employee
external – appointing an employee from outside of the business
Internal Recruitment
External Recruitment
Lower recruitment costs
Wider pool of workers
Greater promotion prospects
Fresh ideas
Employees know the business
More talent to choose from
Abilities of workers already known to the business
No need to fill vacancy created through internal recruitment
1.4.6 Recruitment, Training and Motivation

5. RECRUITMENT METHODS Recruitment Methods include:
Personal recommendation – personal contacts e.g. friends can act as a reference for new employees as they have an insight into the skills or integrity of a potential new recruit
Advertising – smaller firms will advertise locally to reduce costs e.g. Local newspapers or job centres
Interviewing – this enables the firm to select the best worker for the job
1.4.6 Recruitment, Training and Motivation

6. Recruitment methods Team task
Use a local newspaper to find 4 different job advertisements.
Stick these to a large sheet of paper and label the common features of these adverts.
Write next to each advert whether or not internal recruitment might be an option or not for that position and justify your decision.
Can you identify the reason for the need to recruit in each case?
Select 1 of the 4 jobs.
What calibre of person would you be looking for?
Write a list of questions you would ask a candidate in an interview for this job.
1.4.6 Recruitment, Training and Motivation

7. Recruitment methods
Bibi has decided that she needs to recruit a part time person to replace JD whilst he is at university and is looking to recruit a full time assistant to give her more free time. She also wants to investigate the idea of opening a second store. JD has suggested to Bibi that she meets his sister Carol who is about to start her A-Levels at college and is looking for a part time job.
Question time
Identify 2 reasons why Bibi needs to recruit new staff.
Explain 1 benefit to Bibi of meeting Carol.
Explain 1 drawback to Bibi of meeting Carol.
Explain an appropriate recruitment method for Bibi to attract a full time employee?
1.4.6 Recruitment, Training and Motivation

8. Interviews An interview is a 2 way process
Both the interviewer and interviewee get to meet, work out if they are right for each other and ask questions
What do you think are the advantages and disadvantages of using interviews as a recruitment method?
Would you appoint someone without meeting them?
Would you accept a job without meeting the boss?
Pepsi Max Job Interview funny commercial
Are interviews a good way of finding the right staff?
1.4.6 Recruitment, Training and Motivation

9. Methods of training
On-the–job training – where an employee learns in the workplace how to do a job
Off-the–job training – any form of education that takes place outside of the workplace
Induction training – introductory training for employees new to an organisation
Can you identify different situations in your school/college where each type of training might be appropriate
1.4.6 Recruitment, Training and Motivation

10. Recruitment and training: skill or attitude
Skill versus attitude
Recruitment and training: skill or attitude
Would you choose an applicant based on their skills or their attitude?
Can an unskilled worker be trained if they have a good attitude towards their work.
In what cases is this true or false?
1.4.6 Recruitment, Training and Motivation

11. REMUNERATION
Remuneration is the money paid or benefits given to a worker in return for their services
Non-monetary (fringe) benefits include:
Private health care
Company car
Discounts for buying company products
Sports facilities
Social facilities e.g. company bar
1.4.6 Recruitment, Training and Motivation

12. FINANCIAL MOTIVATION -REMUNERATION
Remuneration is the money paid or benefits given to a worker in return for their services
Monetary (pay awards) benefits include:
Pay – wages and salaries
Pension payments – pay given to workers after they have retired. Firms will make contributions to an employee pension plan
Bonuses – payments for reaching certain targets
Can you explain the difference between a wage and a salary?
Which would you prefer to be paid in the future? Why?
1.4.6 Recruitment, Training and Motivation

13. Is it right that a premier league footballer gets paid
REMUNERATION
The level of wages/salaries paid to workers will be determined by a number of factors:
Level of skills and experience needed for a job
The number of people with the required skills
A comparison of pay within the region
A comparison of pay within the industry
The state of the economy
Higher demand for workers or a lower supply of workers will lead to higher wages.
Discussion time
Is it right that a premier league footballer gets paid
£ a week?
1.4.6 Recruitment, Training and Motivation

14. How many words began with R?
The whole topic
R _ _ _ _ _ _ _ _
Keeping valued workers
R _ _ _ _ _ _ _ _ _ _ _
Monetary and non monetary rewards
R _ _ _ _ _ _ _ _ _ _ _ _ _
Personal suggestion for a new employee
Can you think of any others?
Recruitment
Retaining
Remuneration
Recommendation
Replacing
1.4.6 Recruitment, Training and Motivation

15. End 5 Minute Test Identify 2 causes of a need to recruit
State 2 advantages of internal recruitment
State 2 advantages of external recruitment
State 2 methods of recruitment
What is meant by remuneration?
End
1.4.6 Recruitment, Training and Motivation

16. Can you make a link between these 3 pictures?
MOTIVATION?
What is the difference between
motivation and movement?
What motivates you to do a piece
of homework or class work?
What forces you to do a
piece of homework or class work?
Is there a difference?
1.4.6 Recruitment, Training and Motivation

17. Motivating staff
Motivation can be defined as the reasons why a person does something Businesses will try to motivate workers to meet targets that will benefit the business Motivated staff are vital to the success of a small business
Are different people motivated by different things?
What might motivate someone in each of the following jobs?
Nursery nurse
Solicitor
Shop assistant
Charity worker
Musician

18. 30 Second Challenge
Write a list of all the things that could help motivate you in a part time job.
Starting NOW
End
1.4.6 Recruitment, Training and Motivation

19. Benefits to the Business of a Motivated Staff
Greater commitment from the workforce
Increased quantity of output
Improved quality of work
A happier workforce
Lower levels of absenteeism
Less disputes in the workplace
Higher profits
Hidden camera - angry shop assistant
Is there a direct relationship between motivation and customer service?
1.4.6 Recruitment, Training and Motivation

20. Methods of Motivation used by Small Businesses
We can distinguish between non-financial and financial methods at a small business
Method
Benefit
Disadvantage
Training
Improved skills of the workforce
Costs in terms of time and money
Greater Responsibility
Sense of achievement
Mistakes may be made – costly in a small firm
Financial Rewards e.g. Bonus, commission
Makes employees work harder
Cost; Demotivated staff if targets not met
1.4.6 Recruitment, Training and Motivation

21. Motivated staff
Rick runs a fish and chip shop on the sea front at Scarborough. Competition is tough but so is recruitment. Rick has found in recent years that staff only stay on average 3 months before leaving. He provides staff with a smart uniform, pays for taxis home if they work late and believes that he provides a friendly working atmosphere. He is thinking about offering higher wages than his competitors to try and improve motivation.
Question time
What is meant by the term ‘recruitment’?
What is meant by the term ‘motivation’?
Explain 2 benefits to Rick of having motivated staff.
Do you think that offering higher wages is the best way for Rick to motivate his staff? Justify your answer.
1.4.6 Recruitment, Training and Motivation

22. Motivation and you Add 2 more factors of your choice to the final 2 rows Rank each factor in terms of importance to you, 1 being most important, now, in 5 years, in 10 years Does your ranking change? Why?
Factors
Now
5 years
10 years
Training
Praise
Money
Responsibility
Recognition
Team work
Challenge
Achievement
Social factors
1.4.6 Recruitment, Training and Motivation

23. Protecting staff through legislation
Legislation – laws passed mainly through Acts of Parliament
There are a number of laws that have been enacted in order to protect the rights of the workforce
These will have a significant effect on small businesses
Equal pay
Say what you see!
1.4.6 Recruitment, Training and Motivation

24. Equal Pay and Minimum Wage Laws
Equal Pay Act Men and women must be paid the same pay for the same job.
National Minimum Wage Act Firms must pay at least a minimum wage per hour for a job.
Do you know what the rates are?
16-17 year olds
18-21 year olds
22 and over
Is the minimum wage high enough to ensure an acceptable standard of living?
1.4.6 Recruitment, Training and Motivation

25. Equal Pay and Minimum Wage Laws
These laws impact on a small business because:
Wage costs will be higher
Or less jobs will be offered!
Small businesses could be taken to court for ignoring them
The reputation of the firm may suffer if they fail to comply
1.4.6 Recruitment, Training and Motivation

26. Discrimination
Equal Pay Act 1970 – it is unlawful to discriminate between men and women in terms of pay and working conditions
Sex Discrimination Act 1975 – it is unlawful to discriminate because of a person’s gender or marital status
Disability Discrimination Act it is unlawful to discriminate because of a person’s disability. Reasonable adjustments should be made to accommodate disabled people in the workplace e.g. New buildings have lifts
Age Discrimination Act 2006 – it is unlawful to discriminate because of a person’s age.
Race Relations Act 1976 – it is unlawful to discriminate because of race, colour, nationality, ethnicity or religious beliefs
The Age Discrimination Act is the most recent of these acts.
How does it protect workers against discrimination?
Do you agree that it protects the young as well as the old?

27. Discrimination These laws impact on a small business because:
Increased costs may arise
Advertising of jobs needs to target all sections of society
The best person should be selected for the post advertised
Is it right to positively advertise for under represented groups within a job?
What other jobs, traditionally seen as male, do we now see more equally split between genders?
1.4.6 Recruitment, Training and Motivation

28. MULTIPLE CHOICE
1. Which two of the following might be the most effective methods of motivation for employees at a small business?
Select two answers
□ A Provision of low level jobs throughout the day
□ B Training to improve skills
□ C Giving greater responsibility
□ D Increasing hours worked
□ E Provision of clean toilets
1. B 2. C
1.4.6 Recruitment, Training and Motivation 28