1. Serving the Underserved:
PIMA COUNTY PUBLIC LIBRARY
Serving the Underserved:
A multi-faceted, multi-pronged approach to serving those who need us most.
Ken Z. Introduces

2. Staff Engagement and Internal Buy-In
PIMA COUNTY PUBLIC LIBRARY
Staff Engagement and Internal Buy-In
Welcome to America Workgroup
Internal team with representation across library system
Branch participation is supported by administration
Services to immigrant populations a priority
Develop Team Mission, Vision, Impact Statement
Facilitated
Determined by participants
Guiding force for decision making and impact goals
Develop Group Norms
Active Recruitment of Diverse Staff and Contractors
Example
Mary

3. Vision and Mission Statement Examples
PIMA COUNTY PUBLIC LIBRARY
Vision and Mission Statement Examples
Pima County Public Library’s Vision statement:
Our vision is an educated, connected community of readers, learners, doers and dreamers.
Welcome to America
Vision: Our vision is a diverse community that recognizes, welcomes, and celebrates immigrants for their contributions to our shared success.
Mission: We will do this by facilitating and providing streamlined, equitable access to programs and services across PCPL and the community.
Nuestras Raíces
Vision: PCPL statement (see above)
Mission: The Nuestras Raíces Committee celebrates and honors the culture, voice and linguistic heritage of our Latina/o and Spanish-speaking communities in Pima County.
Tara

4. Program and Partnership Overview
PIMA COUNTY PUBLIC LIBRARY
Program and Partnership Overview
English as a Second Language:
Classes offered at 11 locations
Taught by experienced instructors with education backgrounds
Partner organization Literacy Connects plans and presents the program
Phone Interpreter Service and Document Translation
Phone Interpreter for Immediate Needs
Translation Service for Library Documents
Snack Program:
Offered at 7 locations and growing
Addresses food insecurity
Behavioral issues decrease
Breakfast
Partner Relationships
Literacy Connects, Food Bank, DES, USCIS, Tucson Citizenship Campaign
Exemplifies the need to foster positive relationships, be open to reevaluation/new iterations.
Tara-
Under Challenges it is important to emphasize the learning component, no matter the ultimate success.
Working with contractors changes when contractors change.

5. Program and Partnership Overview Continued
PIMA COUNTY PUBLIC LIBRARY
Program and Partnership Overview Continued
Citizenship, 5 Levels:
Citizenship Corners – Contact Juan Moran, USCIS Community Relations Officer for Arizona
Help with USCIS website –
Citizenship Classes
Presented and coordinated by Pima Community College Adult Basic Education for College and Career (ABECC), offered at 5 libraries
Citizenship Ceremonies
Contact the closest USCIS field Office to set this up
Document Preparation –We partner with organizations that provide free or low-cost assistance on a sporadic basis. Some library systems have trained staff do this.
Job Search Assistance, GED, Readstrong, and Homework Help
Taught by Library Program Instructors who are college graduates
Adults and kids? Challenges and alternatives.
Drop-in model for GED supports students with unique situations
Mary-Under Challenges it is important to emphasize the learning component, no matter the ultimate success.
Working with contractors changes when contractors change.

6. Wrap Up: PIMA COUNTY PUBLIC LIBRARY
Group Share: Thoughts and reflections?
How does our profession continue to support these communities going forward?
Mary Givins
Eckstrom-Columbus Library
Pima County Public Library
Tara Foxx-Lupo
Martha Cooper Library
Pima County Public Library