1. Body Language: The Good, the Bad and the Terrible
Administrative Professionals Conference September 21, 2016

3. “The most important thing in communication is hearing what isn’t said
~ Peter Drucker

5. First Impressions Matter
You’ve 5 seconds to make a first impression
You must practice a new skill for 21 days for it to become a pattern
It takes 100 days for it to become automatic

6. Our Body Language Speaks VOLUMES

7. Nonverbal Communication
Appearance
Body Contact
Eye Movements
Facial Expressions
Nonverbal Communication
Space
Sounds
Posture
Head Movements
Arm Movements
Hand Gestures

8. Our Body Speaks Louder than Words
Posture
Personal space
Confident body language
Nervous body language
The handshake
Mirroring and matching
The “Power Pose”

9. Posture

10. Posture

11. Posture Better mood Higher self-esteem Greater alertness
More confidence
More attractive You

12. Personal Space Public Space Conversation Zone (Three feet)
Personal Space (12-18 inches)

19. “Of all the things you wear, your expression is the most important.”
~ Anne Parillaud

20. Powerful Body Language
Smile
Initiate and maintain eye contact
Thrust chin slightly upward
Nod head
Use had and arm gestures moderately
Vary your positions and posture

21. Use Your Body to Engage Smile Initiate and maintain eye contact
Thrust chin slightly upward
Nod head
Use had and arm gestures moderately
Vary your positions and posture

22. Use Your Body to Connect
Smile
Initiate and maintain eye contact
Thrust chin slightly upward
Nod head
Use had and arm gestures moderately
Vary your positions and posture

23. Your Body Language Doesn’t Lie
Covering your mouth
Scratching your nose, head, ears
Tugging your clothes, jewelry, pen
Looking down or away
Avoiding eye contact
Putting hands in pocket
Swaying, rocking or pacing

30. The Handshake
Handshakes are the universally accepted business greeting
We’re judged by the quality of our handshake

31. The Handshake and Respect

32. “Good manners will open doors that the best education cannot.”
~ Clarence Thomas

33. The Bone Crusher

34. The Lobster Claw

35. The Dead Fish

36. Queen Finger Tips

37. The Glove

38. The Sweaty Palm

39. Elements of a Good Handshake
Keep fingers together with the thumb up and open
Slide your hand into the other person's so that each person's web of skin between thumb and forefingers touches the other's hand
Squeeze firmly but not too hard

40. Elements of a Good Handshake
“Pump" once or twice from the elbow, about 3 seconds
Release even if the introduction continues
Maintain eye contact

41. Mirroring and Matching
Mirroring is the simultaneous ‘copying’ of the behavior of another person
Matching is similar to mirroring but has a built-in ‘time lag’

43. High Power Poses vs. Low Power Poses

44. Body Language
Start
Stop
Continue 1 2 3

45. What Are 3 Things You Plan to Do Differently to Achieve Results?#
Actions 1 2 3

46. Next Steps: 30 / 60 Days
Actions
Responsibility
Timing

47. You never get a second chance to make a first impression.

48. Thank You! Nancy Schnoebelen Imbs nancy@stlpolished.com (314) 799-7851