2. Your Speakers Tonight... Sharon McBride
9-1-1 Public Education Development Coordinator
Chester County Department of Emergency Services
Crystal Hassler
9-1-1 Public Education Team Coordinator
Chester County Department of Emergency Services

3. Chester County 911
9-1-1
What YOU Need To Know...

4. Where does my 911 call go? Government Services Building
601 Westtown Road, West Goshen Township

5. What do we see when you call 9-1-1 from a “landline” phone?

6. Pay Phones
Cell Phones

7. WHAT IS AN
EMERGENCY?

8. 9-1-1
VS.
10 Digit

9. In 2002, your 911 center received
93, calls
and
218, Digit calls.

10. The Telecommunicator

11. WHERE?
Township
Cross Street
491
Address
Phone #

12. WHAT is the Problem?

13. WHEN
did this occur?

14. WHO is calling?

15. Remember to stay CALM!! We want to get help to you as fast as we can!
We need as much information as you can give us as calmly and quickly as possible.

16. Medical
Emergency
Dispatch

17. What happens with all the information you provide?

20. 9-1-1 Hang Ups

21. Let's Review...

22. What do I need to tell the 911 calltaker?
WHERE you are!
If we don’t have your location, we cant send you help.
WHAT is wrong?
So we know what kind of help to send.
WHEN did this happen? Is it going on right now or did it happen before?
WHO are you? We need your name address and phone number.

23. Questions?