1. Work Force Analysis Summary - Template
Customer Name

2. Persona RESPONSIBILITIES CHALLENGES WORKSTYLE NEED & WANTS
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Related Roles ….
WORKSTYLE
NEED & WANTS ……
Internal Mobility
External Mobility
Internal Collaboration
External Collaboration
Place Dependency
Connectivity Dependency

3. Desired Future Technology
First Line Worker
A DAY IN A LIFE
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5:30pm
2:00pm
12:00pm
9:00am
6:30am
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DEVICE NEEDS
CAPABILITY NEEDS
KEY SCENARIOS
Current Technology
1. Smarter Meetings
2. Communication & Community
3. Work from Anywhere
4. Training & Onboarding
5. Discover People & Content
6. Team Collaboration
7. Schedule and Task Management
Document Creation
Mobile
Smartphone
Desk Phone
Headset
Desktop
Laptop
Hybrid
Real-time Communication
Tablet
Webcam
Dual Screen
Pad and Pen
Stylus
Windows to go
Shared Kiosk
Collaboration
Desired Future Technology
Finding Information & People
Mobile
Smartphone
Desk Phone
Headset
Desktop
Laptop
Hybrid
LOB Applications
Tablet
Webcam
Dual Screen
Pad and Pen
Stylus
Windows to go
Shared Kiosk
Reporting & Analytics 3

4. Schedule and Task Management
Create, update and manage schedules and tasks
DEMAND
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SUPPLY
xxxxxxxxxxx
xxxxxxxxxxxxxxx              
    
XXXXXX
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Behavioral Changes
People need to consider who the consumer of the content they create will be in order to store it appropriately. Naming conventions and classification frameworks can help organize information, making it easier to find. Know the right place to go to ask for help if needed.
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5. Example Role Example Role #2 xxxxxxxxxxxxx xxxxxxxxxxx xxxxxxxxxxxxxxx