1. Work-Related Stress and Stress Management
By:
Aleksandr Rodzinek
Sergio Garcia

2. Stress
Stress is an adaptive response to a situation that is perceived as challenging or threatening to a person’s well-being.
Physiological Changes:
Increased heart rate
Tightened muscles
Increased rate of breathing

3. General Adaptation Syndrome
Alarm Reaction
Occurs when a threat or challenge activates a physiological change.
Resistance
The ability to cope with stress in a work-related environment.
Exhaustion
A result of an on-going stressful environment.

4. Stressors: The Causes of Stress
The causes of stress that include any environmental conditions that place a physical or emotional demand on a person.

5. Types of Stressors Interpersonal Stressors
Workplace Violence: Physical and physiological attacks on employees.
Psychological and Sexual Harassment: Includes hostile or unwanted conduct, verbal comments, and gestures.
Role-Related Stressors
Work Overload: The result of growing consumerism and advancements in technology.
Task Control Stressors
Mandatory stress that employees must deal with in order to perform the task at hand.
Non-work Stressors
Time-Based Conflict
Strain-Based Conflict
Role Behavior Conflict

6. Individual Differences in Stress
Different threshold levels of resistance to a certain stressor.
Different coping strategies, some of which may be more effective than others.
Different beliefs about the threat and their ability to withstand it.
Resilience – the capability of individuals to cope successfully in the face of significant stress.

7. Consequences of Distress
Physiological
Shuts down the immune system.
Tension headaches
Cardiovascular disease
Strokes and heart attacks
Psychological
Job Dissatisfaction
Moodiness
Depression
Overall emotional fatigue
Job Burnout
Behavioral
Falling job performance
Lack of concentration
High level of absenteeism
Workplace Aggression

8. Managing Work-Related Stress
Remove The Stressor
Work-Life Balance Initiatives
Flexible Work Time
Job Sharing
Telecommuting
Personal Leave
Child Care Support
Withdraw from the Stressor
Temporary Withdrawal Strategies
Personal days off
Employee break rooms

9. Managing Work-Related Stress
Control the Consequences of Stress
Employee Assistance Programs are counseling services that help employees with any work or personal stress.
Receive Social Support
Employees improve their perceptions that they are valued and worthy
Employees receive help interpreting, comprehending, and removing stressors
Emotional support from others can directly help to buffer the stress experience