1. Workplace Readiness Skills Personal Qualities and People Skills
Positive Work Ethic
Integrity
Teamwork
Self-Representation
Diversity Awareness
Conflict Resolution
Creativity and Resourcefulness
Workplace Readiness Skills
Personal Qualities and People Skills
Objectives
Disclaimer
References

2. Positive Work Ethic I’ve got it, Next Topic ! Test my knowledge
Attendance
Positive work ethic is punctual and consistent attendance. It means accurately accounting for hours worked, honestly reporting unanticipated absences, and consistently reporting to work on time.
Communication
Positive work ethic is working with co-workers and supervisors. It means taking direction willingly, using active listening skills, asking questions when necessary, and making eye contact.
Dedication
Positive work ethic is showing your commitment to the job. It means staying on task, completing the task efficiently, and taking initiative when necessary
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3. Positive Work Ethic: Sample Question
You can demonstrate a strong work ethic by:
Contributing only enough to meet the minimum standards of the job
Adhering to the policies and procedures that your employer wants you to follow
Managing your time to accomplish some of the duties required by your supervisor
Taking personal calls on your cell phone and handling your personal business during work hours
Choose the correct answer
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4. Integrity
Integrity means abiding by workplace policies and procedures, respecting the property of the employer and co-workers, and having an awareness that your actions and behavior have far-reaching effects.
Demonstrate honest and reliability in every situation.
Using synonyms integrity is truthfulness, honor, reliability, veracity, and authenticity.
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5. Integrity: Sample Question
Choose the correct answer
An example of integrity is:
Using personal and sick leave randomly
Borrowing office/school supplies for your own personal use
Exhibiting honesty and reliability
Giving store discounts to your friends
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6. Teamwork
Teamwork is working together effectively with your co-workers, peers, or teammates to accomplish a goal.
Excellent teamwork skills include helping to get the job done, putting team goals ahead of their own, give positive energy to the team, help new players adjust successfully, and look for ways to add value.
Team skills are helpful at school and in the workplace.
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7. Teamwork: Sample Question
Choose the correct answer
For successful teamwork you will need to:
Compromise and negotiate your ideas
Set appropriate and realistic goals
Communicate with everyone
All of the above
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8. Self Representation Self-Representation
This is action or speech that an individual uses to express to others who he/she is.
Self-Image
This is when an individual asks “What do others think about me?”
Self-Representation includes dressing appropriately, maintaining personal hygiene, using manners and language suitable for the workplace, and adhering to professional rather than personal standards.
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9. Self-Representation: Sample Question
Choose the correct answer
Choose the correct answer
How can you improve your self-representation skills?
Talking back to your employer
Offering to help co-workers complete tasks
Wearing inappropriate clothes to work
Missing a day of work to sleep late
What are some potential consequences of using slang or poor grammar?
Loss of customers
Generate problems with supervisors and co-workers
Lose promotions and possibly your job
All of the above
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10. Diversity Awareness
Diversity awareness is respecting differences encountered in the workplace. Types of diversity include gender, race, nationality, age, culture, and background. You can give exceptional customer service to all customers and co-workers by respecting different opinions, cultures, and experiences. Companies have diversity in their staff to introduce a broader range of talents, skills, and creativity.
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11. Diversity Awareness: Sample Question
Choose the correct answer
What are some ways you can become more familiar with the unique background of your customers and co-workers?
If you can’t understand their speech, ignore them
None of these are correct
Don’t waste time finding out about them or their families
Treat all with the same degree of professional respect, regardless of national origin, race, appearance, religion, gender, disability, or age
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12. Conflict Resolution
Conflict resolution is an important skill to have in the workplace because conflicts will arise! Conflict resolution is simply solving interpersonal problems using diplomatic solutions.
Common conflicts occur due to personality issues, cultural difference issues, disagreements over how to handle work projects and performance issues.
We see conflicts in school and the workplace all the time. We go about solving these problems by negotiating diplomatic solutions.
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13. Conflict Resolution: Sample Question
Choose the correct answer
An angry coworker complains about the way you do your job. Your BEST response is to
a. Be more assertive than he/she is.
b. Call security for help.
c. Walk away to avoid conflict.
d. Remain calm and focused on a solution.
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14. Creativity and Resourcefulness
Creativity and resourcefulness is a transferable skill that can be used in many different environments.
It means contributing new ideas, displaying initiative, independence, and responsibility, and lastly dealing skillfully and promptly with new situations and obstacles.
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Done !

15. Creativity and Resourcefulness: Sample Question
Choose the correct answer
During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to
a. Ignore the request because you think things are just fine the way they are.
b. Ask your coworker what they would do.
c. Consult the employee handbook.
d. Research how other companies and experts have improved customer service.
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16. Objectives
The student will be able to identify a positive work ethic behavior.
The student will be able to identify integrity in the workplace.
The student will be able to identify teamwork skills.
The student will be able to identify self-representation skills.
The student will be able to identify diversity awareness in the workplace.
The student will be able to identify conflict-resolution skills.
The student will be able to identify creativity and resourcefulness skills in the workplace.

17. References
Jolanda, D. V. (2016, January 18). Youtube. Retrieved from The Power of Good Teamwork Good Teamwork:
Solutions, T. (2015, February 2). Raising Awareness about Workplace Diversity. Retrieved from YoutTube:
Schools, H. C. (2016). CTE Verso. Retrieved from Virginia CTE Resource Center:
Values.com. (2013, November 28). YouTube. Retrieved from The Foundation for a Better Life:
*Images provided under Creative Commons License

18. Disclaimer
This presentation may contain material protected under copyright law. This material was obtained and used following a reasoned analysis of the Fair Use exemption for educators. This presentation may not be reproduced.