1. WORKING WITH COLLEGUES AND CUSTOMERS
Working with Colleagues and Customers - SITXCOM001A
WORKING WITH COLLEGUES AND CUSTOMERS
AGENDA
TOPIC 6. Working in a team
-Working in teams
-What attributes to bring to the team / expectations
-Benefits of team work
-Managing differences in teams
-Handling team conflicts
-Team goals
-Team meetings / communications
Presentation_10 // 16_TAFE NSI Ryde/MB_ZGtbc_2013

2. Working in a Together Eeach Achieves More
WORKING IN A TEAM

3. T ogether E ach A chieves M ore
Successful organisations have effective teams.
A team is a collection of people working together to achieve a common goal.

4. WHAT IS A TEAM? WHAT TEAM(S) DO YOU BELONG TO?
A group of two or more people who are striving for the SAME goal and who RELY on each other to achieve that goal.
Team members who set a goal together will be more committed to achieving that goal.
Allowing each member to have input into the direction of the team will strengthen the motivation of the team to succeed
WHAT TEAM(S)
DO YOU BELONG TO?

5. What is a ‘group’?
A group is a collection of people in the workplace who are brought together because of a common link, for example similar skills.

6. KEY ELEMENTS OF SUCCESSFUL TEAM
S haring knowledge and skills involves a willingness on the part of all team members to fully utilise their knowledge and skills

7. KEY ELEMENTS OF SUCCESSFUL TEAM
U understanding the needs, limitations and constraints of individual team members

8. KEY ELEMENTS OF SUCCESSFUL TEAM
C commitment and dedication

9. KEY ELEMENTS OF SUCCESSFUL TEAM
Communication

10. KEY ELEMENTS OF SUCCESSFUL TEAM
Extendibility, the ability to adapt to changes and new ideas, accept challenges and go beyond what is just required

11. KEY ELEMENTS OF SUCCESSFUL TEAM
Sharing resources involves maximising human, physical and financial resources to achieve the team goal/s

12. KEY ELEMENTS OF SUCCESSFUL TEAM
Synthesis – building and
bringing a team and the task together.
This involves following agreed directions and procedures and practicing and utilising the SUCCESS model

13. EVERYONE’S CONTRIBUTION TO THE TEAM IS VITAL
CUSTOMER

14. BENEFITS OF TEAMWORK FOR EMPLOYEES: Tasks are completed more quickly
Greater job satisfaction
Work is often more enjoyable – happier workplace
Ability to draw on other people’s experiences and ideas – getting support in the workplace

15. BENEFITS Improved production and higher staff morale
FOR EMPLOYER:
Improved production
and higher staff morale
Reduced staff turner
Increased profits and product quality

16. BENEFITS
FOR CUSTOMERS:
BETTER PRODUCTS
AND

17. Cultural differences in teams
The nature of the hospitality industry almost guarantees that every workplace will be comprised of a variety of cultures. The cultural differences can influence the dynamics of the team:
Cultural differences in teams

18. CULTURAL DIFFERENCES IN TEAMS
the value of teamwork verses emphasis on individual effort
work ethic – different cultures display different work ethics
religious and political beliefs – may influence a person’s need for time off, ability to perform certain tasks, need to observe certain practices during work times
interpersonal and communication skills – not all team members English is not their first language

19. For good customer satisfaction and good work relationships, teamwork
is a must!