1. Mobile workforce management solution
ABB Enterprise Software product group
Service Suite
Mobile workforce management solution

2. Today’s field operations challenges
 Asset maintenance requirements
Controlling operating costs
Performance management
# Extreme events & emergencies
Customer satisfaction
Regulatory compliance
Network / grid reliability
Productivity and safety
Improving best practices
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3. Service Suite for your field operations needs
Forecast
Plan/predict future demand for long-term budget plans and short-term operational plans 1
Schedule
Plan, optimize, schedule and auto-assign all work across all field technicians 2
Dispatch
Monitor field progress in real-time; manage exceptions and emergencies 3
Execute
Industry leading field mobility for all work – from short-cycle to long-cycle and complex work 4
Analyze
Turn Operating data  actionable insight; drive industry best practices and processes 5
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4. Enterprise-wide mobile workforce management
Integration to all major host systems
All types of electric, water + gas T&D work
EAM
Service Suite
Service work outages
CIS
Dispatch Operations
Planning + Scheduling Applications
OMS
SOI Connector
Admin/Back Office Tools/Applications
GIS
Inspections &
maintenance   
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5. Spanning all types of work across all technicians
From short cycle to long cycle – across electric, gas and water utilities
Service
High bill read
Meter set
Turn on/shut off
Non-pay disconnect
Collection
Purge & relight
Meter change
Inside meter read
Line locate
Gas leak repair
Water leak repair
No heat
Appliance work
Construction
Line extension
Line replacement
Splicing
Maintenance
Tree trim
Pole set
Paint
Corrosion prevention
Asset replacement
Street light repair
Water/gas main repair
Outage
Emergency/Trouble
Damage assessment
Damage survey
Planned switching
Unplanned switching
Restoration
Repair
Wire down
Inspections
Pole inspection/patrol
Leak survey
Asset inspection
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6. Driving an industry-leading ROI across field operations
Customer examples:
 Field technician productivity
15-25%
% of work auto-scheduled
90%+
 Construction crew productivity
47%
Dispatcher productivity gains
60 min.
 Technician windshield time
5-10%
12%
 Estimated restoration times
 Customer satisfaction ratings
10-20%
50%
 Planning and assigning work
17%
 Asset inspection effort / time
60%
 In customer complaints
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7. Service Suite components
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8. Extensive range of field mobility choices
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9. ABB Ability™ Connected Asset Lifecycle Management™
The solution for next-level asset management
Connects operations and maintenance to performance
Combines disparate data sources to create a single source of truth
Proactively predicts, prescribes and prioritizes maintenance
Enables planning based on risk of failure and operational criticality
Utilizes expert data modeling for continual improvement
Leverages real-time operations data for improved efficiencies
Improves responsiveness by delivering the right work at the right time to the right people
The ever-decreasing cost of sensing, data storage, communication and computation means that very soon, almost any “thing” that can be connected, will be connected (to other devices on a local network and, increasingly, to the cloud). The potential of the Internet of Things is realized when we can sense, communicate, store, analyze, and act on the physical world in one interconnected transaction.
ABB is building on this the vision with our Connected Asset Lifecycle Management solution. And because each industry is different, ABB is working to define what it means for different industries to deliver increasingly connected asset lifecycle management to automate, connect, collect, analyze, act and refine.
It is about providing our customers with ways to better leverage and deploy IoT technologies.
It is about giving you the tools to better plan long-term capital investments.
It is about helping our customers build stronger connections across their organization and provide stronger asset management solutions.
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10. Why ABB and Service Suite?
Purpose-built for electric, gas, water industries
Supports all technicians and all work types
Strong market presence/experience in utilities
30+ years of R&D investment in mobile WFM
Proven implementation / project experience
Integrations to all leading host systems
ABB WFM + ADMS + EAM + APM + Analytics
Aligned with industry needs
True enterprise-wide WFM
The industry leader in WFM
Greater functional depth
Customer success /  ROI
Lower risk / lower TCO & TCI
End-to-end customer & asset lifecycle management
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