1. Managing Relationships in the Workplace

2. Why worry about “relationships” in the workplace?

3. “Quality working relationships represent the central pivot on which excellent workplaces are founded.” acirrt working paper 2003

4. Why do HR people get “dumped” with this stuff
Why do HR people get “dumped” with this stuff? How can you do it better, plus help others to do it better?

5. GETTING WORKPLACE RELATIONSHIPS ‘RIGHT’
1. HR Strategy * Policies and procedures * Clear roles/responsibilities * Induction into work culture and expectations
2. Principles for high performance work relationships
3. Interpersonal skills

6. Policies and procedures are only as good as the people who use them.

7. PRINCIPLES FOR HIGH PERFORMANCE WORK RELATIONSHIPS
Shared values and goals
Clear expectations of each other
Respect and trust
Understanding yourself and the other person
Good communication
Managing differences and conflict

8. High level interpersonal skills enable us to:- a
High level interpersonal skills enable us to:- a. Deal with difficult situations and difficult people in the most effective way b. Create high performance work relationships and high performance work environments

9. Key ingredients Understanding others Listening
Expressing yourself clearly
Asserting your needs
Giving and receiving feedback
Resolving conflict
Managing emotions
Being able to stand back and see the patterns

10. Hotspots in work relationships 1. giving/receiving feedback 2
Hotspots in work relationships 1. giving/receiving feedback 2. dealing with emotions 3. resolving conflict