1. Bloomin Brands Inc. Service Channel Training

2. Contents Introductions Overview of Program Bloomin Brands Landing Page
How to open a WOs
Options on your WOs
How to reject/cancel a WOs
How to raise the NTE
Feedback  
How to approve/reject an invoice
Proposals
Contacts Who and when
Q&A- 5 min
Wrap up

3. Introductions
Introductions By
Theresa

4. Overview of Program
ServiceChannel provides a technology platform help give facilities and their internal and external partners greater visibility to what is happening in their organization.
Through our services, ServiceChannel, helps reduce operating costs, drive compliance, and provide bottom line savings through the optimization and management of Repair and Maintenance spend and 3rd party contractors.

5. Bloomin Brands Landing Page – How Do I get there?
Desktop/Laptop
Mobile Phone
Mobile Device
Tablet
Supports Android
Supports iOS-Apple

6. Bloomin Brands Login Page

7. Bloomin Brands Landing Page

8. Bloomin Brands Placing the WO

9. Bloomin Brands WO Drop Downs

10. Bloomin Brands WO Description Page

11. Bloomin Brands WO Confirmation Page

12. Bloomin Brands WO Information

13. How to reject/cancel a WOs

14. How to reject/cancel a WOs

15. How to reject/cancel a WOs

16. How to reject/cancel a WOs
Call The Call /7
Place a note in the WO

17. Email The Client Lead BloominLead@Servicechannel.com
How to Raise the NTE
The Client Lead
Call The Call /7
Place a Note in the WO and indicate that you are authorizing the NTE increase

18. How to Raise the NTE

19. How to Raise the NTE

20. How to Leave Feedback

21. How to Leave Feedback

22. How to Approve Invoices

23. How to Approve Invoices

24. How to Approve Invoices

25. If service request is <$3,000 a proposal is not necessary
Proposals
If service request is <$3,000 a proposal is not necessary
Facilities Will Receive Initial Proposal from contractor
Facilities will send its recommendations and details via

26. Bill Montagne Client Lead Call Center 855--329-8158
Contacts
Bill Montagne Client Lead
Changes to NTE
Issues with WOs
Call Center
Place/cancel Wos
Update tickets
Give verbal approval for NTE increases
Contractor Support
Refer contractors for invoice questions
IVR issues

27. Q&A
Questions?