1. 9/18/2018
Leveraging Oracle Customer Data Hub & Fusion Middleware to centralize Wind Rivers Customer Master and streamline our Quote to Cash Business Process
© 2005 Wind River

2. Senior Manager of Business Applications
9/18/2018
Kuldeep Tanwar
Senior Manager of Business Applications
© 2005 Wind River

3. Wind River is the global leader in Device Software Optimization (DSO).
9/18/2018
Wind River is the global leader in Device Software Optimization (DSO).
We enable companies to develop and run software faster, better, and at a lower cost and more reliably.
NASDAQ: WIND
© 2005 Wind River

4. Agenda Environment/Business Problem Existing Business Process Overview
9/18/2018
Agenda
Environment/Business Problem
Existing Business Process Overview
Technology Roadmap
Accomplishments
Challenges / Keys to Success
© 2005 Wind River

5. Environment/Business Problem
9/18/2018
Environment/Business Problem
● EBS , DB 9.2, Siebel 6.3
● Large/Multiple Customer Databases
● Lack of Effective Integration
● Massive Record Duplication
● Significant Data Quality Issues
● Significant Business Processing Issues
● Aging CRM
© 2005 Wind River

6. Dirty Customer Data COMPANY INDUSTRY DUPLICATES % OF TOTAL A Aerospace
9/18/2018
Dirty Customer Data
COMPANY
INDUSTRY
DUPLICATES
% OF TOTAL A
Aerospace
651
2.29% B
Aircraft
527
1.85% C
Semiconductor
460
1.61% D
Defense
359
1.26% E
Electronics
350
1.23% F
Systems HW Mfg
299
1.05% G
Telecommunications
274
0.96% H
266
0.93% I
217
0.76% J
210
0.74% K
178
0.62% L
164
0.58%
© 2005 Wind River

7. Dirty Customer Data Duplicate records: 16,600 – 65% Symptoms:
9/18/2018
Dirty Customer Data
Duplicate records: 16,600 – 65%
Symptoms:
Returned Shipments – /year
Orders on credit check due to duplicate customers - 800/yr
Orders fail to transfer from Siebel to Oracle - 4,800/yr
© 2005 Wind River

8. 9/18/2018
Quote-to-Cash
Existing “Process”
© 2005 Wind River

9. ۰ MULTIPLE CUSTOMER DATABASES ۰ INTEGRATION: HIGH FAILURE RATE
9/18/2018
۰ MULTIPLE CUSTOMER DATABASES
۰ INTEGRATION: HIGH FAILURE RATE
۰ MANUAL DATA ENTRY :
© 2005 Wind River

10. 9/18/2018
Technology Approach
© 2005 Wind River

11. Trillium-Data Cleansing
9/18/2018
Technology Roadmap
Trillium-Data Cleansing
© 2005 Wind River

12. Customer Synchronization – Future State “Holy Grail”
9/18/2018
Customer Synchronization – Future State “Holy Grail”
Oracle
Sales&Marketing
SOA Suite
Single Master
( Real Time )
Customer Hub
Licensing Portal
OAS 10g
Web Svcs.
iLearning
Online Support
Partner Application
© 2005 Wind River

13. Tactical Plans Upgrade Siebel to 7.8 / BI
9/18/2018
Tactical Plans
Upgrade Siebel to 7.8 / BI
Implement Oracle Customer Data Hub
Implement Oracle SOA
Clean the Data!
© 2005 Wind River

14. What We’ve Accomplished
9/18/2018
What We’ve Accomplished
Reduced duplicate Customer data by 75%
“Cleansed” 95% Customer Addresses
Upgraded Siebel to 7.8 / BI
Integrated Siebel/CDH/Oracle EBS - SOA
Streamlined Quote-to-Cash process
Eliminated all Manual Integrations
© 2005 Wind River

15. Challenges SOA Still New/Complex (but it works!)
9/18/2018
Challenges
SOA Still New/Complex (but it works!)
Integration Between Siebel/CDH/Oracle
Data Cleansing – Extremely Complex
Tying it all Together – Integration/UAT
Training - Logistics
© 2005 Wind River

16. Keys to Our Success Clearly defined Business Problem Statement
9/18/2018
Keys to Our Success
Clearly defined Business Problem Statement
Executive Support
Proven Technology Strategy / Roadmap
Proven Technology Partner and Resources
 The Best Team !!
© 2005 Wind River

17. 9/18/2018
Questions?
© 2005 Wind River