1. What is Intercultural Communication (ICC)?
HCOM 320 Chapter 2
What is Intercultural Communication (ICC)?

2. Culture: a learned meaning system
Culture – includes patterns of traditions, beliefs, values, norms, meanings, and symbols – passed from one generation to the next…
Surface-level
Intermediate-level culture
Symbol
Meanings or interpretations
Cultural norms; setting; interaction goal
Relationship expectation; cultural competence

3. Culture (continued) Deep-level culture Traditions, beliefs, values
Normative culture
Subjective culture
Culturally shared traditions
Culturally shared beliefs
Cultural values
Instrumental
terminal

4. Understanding ICC: A Process Model
ICC difference alert model
ICC communication process
ICC: meaning characteristics
Shared meanings
Three layers of meaning critical
Content; relational; identity

5. ICC Process Thinking Principles Mismatched expectations
Biased intergroup perceptions
Encoding & decoding of verbal and NVC
Multiple goals
Diverse approaches & styles
Cultural bumps or clashes
Context
Embedded systems

6. ICC Tool Kit