1. Community Advisory Committee Meeting
Operations Update
Community Advisory Committee Meeting
April 10, 2018

2. Performance Report Card
Key Performance Indicator
Standard
Mar-18
FY18
On Time Performance
≥ 91%
93.5%
91.7%
Excessively Late Trips
≤ 0.10%
0.06%
0.08%
Excessively Long Trips
≤ 5%
6.6%
4.6%
Missed Trips
≤ 0.75%
0.67%
0.71%
*Denials
≤ 0% -
0.28%
Access to Work On Time Performance
≥ 94%
95.6%
94.1%
Average Hold Time (Reservations)
≤ 120 83 80
Calls On Hold > 5 Min (Reservations)
4.1%
Calls On Hold > 5 Min (ETA)
≤ 10%
5.4%
18.6%
Complaints Per 1,000 Trips
≤ 4.0
3.0
3.5
*Preventable Incidents
≤ 0.25
0.19
*Preventable Collisions
≤ 0.50
0.66
*Miles Between Road Calls
≥ 25,000
34,841
*data not final

3. Highlights March highlights: Staff cybersecurity training
Quarterly general managers meeting
Southern Region scope-of-work brainstorming session
Completed last of six 100% driver file audits
Where’s My Ride users surpassed 1,000
Almost 41,000 log-ins
More than 3,300 trip ratings
4.7 rating for “safe ride”
4.7 rating for “courteous driver”
December log-ins = 3200, January log-ins = 12700; February log-ins = 24,800; March log-ins = 40,900

4. Emergency Management Update
Hosted TransMAC meeting – 7 transit agencies represented
Staff attended Whittier Narrows Dam evacuation planning meeting
Staff attended “Integrating Access & Functional Needs into Emergency Management” training in Riverside
Staff attended City of Los Angeles’ DAFN Subcommittee meeting
Access’ New Emergency Management Coordinator started March 29th
Emergency Operations Center activated December 5-7 in response to Creek, Skirball and Rye Canyon Fires
Assisted County Social Services on February 14 by evacuating a wheelchair user to a shelter after a structure fire in South Los Angeles