1. Intro and T1 Troubleshooting
MobileCare
Intro and T1 Troubleshooting

2. Vital Note
At the time of installation, do not turn on the device until you are ready to engage and demo for the user.
The reason for this is that the device goes through a series of start up events and audio prompts that the user needs to hear.
This series of events happens only once so you want to be sure you are with the user.
This means, the device can NOT be bench tested prior to delivery to the user.

3. Terminology Term Definition MobileCare
Name of device and name of our project
Device
The GPS device
Docking Station
Cradle or charging station
Portal
Dispatching portal used by the CC
Numera Portal
Numera website. CC uses for the map and TS uses to configure device
HeartBeat
Flashing of the Signal Strength Indicator

4. The Device Call Button Used to activate the alarm Speaker
For the audio recordings and operator voice.
It has a different texture for the visually impaired.
Signal Strength Indicator
Transparent Lens (“Light Pipe”)
Contains two LEDs (red and green)
Battery Strength Indicator (RGB LEDs)
There are four Red-Green-Blue (RGB) LEDs.
Microphone
Located on the bottom

5. Out-of-the-Box Setup Issues Step-by-Step
Plug the power cord into the docking station and the wall
Place device in the docking station
Device starts the “startup” sequence
User hears audio Welcome.
Audible: (Scripting similar to this) “We are activating your personal mobile responder. We will notify you when activation is complete” May play several times for about 1-3 minutes. “Activation is now complete. We are resetting your personal responder so it is ready for use. One moment please.”
Device searches for cellular connection
Firmware update automatically while user listens to audio
User sees the RGB lights flashing (specific colors at specific stages)
Unit starts beeping
User is prompted to activate the alert button
Audible: It’s time to meet your response team. Please press and hold the call button to connect to your response team now.”
User presses button
CC answers and does their Welcome
CC asks user:
to leave device on charger for at least 4 hours
Charge device every night
Device plays a recording if no cell connection established. Set up cannot be completed until a connection is established.

6. Belt and Lanyard Clips Belt Clip Lanyard Clip To attach
Line up the “teeth”
Push in
slide toward the top
To remove
Cradle device face in palm of hand
Apply medium pressure to duck bill clip until it pops out
To Attach
Line up with the “teeth”
Push in
Slide toward the top
To Remove
Cradle device face in palm of hand
Apply medium pressure to clip until it pops out

7. Visual: Battery strength indicator will light
Low Battery
Loss
Visual progression:
Battery Status Indicator flashes GREEN every 10 seconds.
Battery Status Indicator turns AMBER (29-10%)
Battery Status Indicator turns RED (Less than 10%)
Audible:
AMBER: “Charge your personal mobile responder soon”
RED: “Charge your personal mobile responder now. Please place your personal mobile responder in the charger now.”
Reacquire
Visual: Battery strength indicator will light
Audible: a tune indicating “charger connected”
Scenario: Low Battery
Note
When docked the RGB LEDs will be continuously illuminated.
When undocked, the status will be indicated by a “HeartBeat.”

8. Weak or No Cellular Coverage
Loss
Audible:
Audible: “No cellular coverage. Responder cannot contact response team until coverage is re-established”
Visual Indicator:
Indicator displays GREEN = 3-5 bars
Indicator displays AMBER = 1-2 bars
Indicator displays RED = 0 bars
Reestablished
Audible: “Cellular coverage reestablished. Your personal mobile responder can now contact your response team.”
Visual: Signal Strength Indicator LED displays (solid or flashing)
Solid in the charger
Flashing off the charger
Scenario: User goes to or experiences an area where the device has weak or no cellular coverage. The device will give both visual and audible indicators.
Note
When docked the Transparent Lens will be continuously illuminated.
When undocked, the status will be indicated by a “HeartBeat.”
Tech Support: View section 6.3 of the Libris Human Interface Document

9. Power Off and Power On Power Off Power On
Press, Press and Hold Call Button for 7 seconds
User will be prompted to press the button one more time to turn it off
Transparent Lens illuminated w/ correct color
“Depature” Tune plays
Cell signal indicator turns off
Call button RGB light (battery indicator) turned off
Power On
Press, Press and hold Call Button for 3 seconds
Call button RGB light (battery indicator) will display “Rainbow”
Welcome Tune plays
After 30 seconds
if not in the charger, the “HeartBeat” will begin
If in charger, lights will display solid

10. “Wake” the Device
Wake
Purpose is to allow user to check the current charge status and signal strength
User holds device in hand
User quickly moves device downward towards device
Transparent Lens displays current signal strength color for 5 seconds
RGB LEDs displays battery status for 5 seconds

11. Data Transmission During Daily Activity
Sensor Data is constantly being collected and stored on device.
Location Data is being collected every hour and stored on device
Transmission of Data to Website
Data is only transmitted to the website during the following activities:
Place device on charger - Stored location and sensor data is transmitted to website.
Button Activation – Stored location and sensor data is transmitted to website. Sensor data transmission is constant during the active call. After the call ends the data goes back to it’s usual mode on or off the charger.

12. User Initiated Call Event
Device Process
Device Sensor Data:
Sensor data is transmitted by device to the Numera platform (website)
Platform analyzes data and instructs device to establish emergency call to CC.
Audible:
“Calling your response team now. “
Single (may repeat if difficulty getting signal out)
Visual:
Pulsing blue RGB light
Call Setup
Device calls CC
Is transmitting GPS cords
battery status.
Starts continuous sensor data transmission to platform
Care Center (Notice to Monitor)
Access MAP
See Type Category
See orientation of device
See strip chart of sensor data
Scenario: User activates device call button.

13. Fall Detected Device Process Device Sensor Data: Audible: Visual:
Sensor data is transmitted by device to the Numera platform.
Platform analyzes data and instructs device to establish emergency call to CC.
Audible:
“A fall is detected. Calling your response team now. Please hold the device and position the microphone near your mouth to complete your call ”
Some devices may have cancellation instructions
Single (may repeat if difficulty getting signal out)
Visual:
pulsing blue RGB light
Call Setup
Device calls CC.
Is transmitting GPS cords
battery status.
Starts continuous sensor data transmission to platform
Care Center (Notice to Monitor)
Access MAP
See Type Category of “Fall”
See orientation of device
See strip chart of sensor data
Scenario: User experiences a free fall.

14. The user pressed the button to contact the CC.
What happens when device call button is pressed while user is still on an active call with the CC?
Steps
The user pressed the button to contact the CC.
During the process of the call, the user presses the button again.
Because a call is already in progress the device will not disconnect the call and initiate another.

15. Features and Notes on features that Tech Support Can Configure Feature
Action and/or Result
Config
Values
Default
Power On
Press, Press & Hold 3 seconds - RGB displays “rainbow” No
Power Off
Press, Press & Hold 7 seconds, will be prompted to press once more
Cancel Call
Push, then Push & Hold 7 seconds
(May be defaulted to “off”)
Yes
Enabled/Disabled
Disabled
Wake-Device
Move device swiftly downward from device
Charge
Place in charger
Remove from charger
Audible: “Charger is disconnected”
Update Received
Audible: Tune
Battery Status Indicator
Lights will display color related to strength
Enabled/disabled
Enabled
Signal Strength Indicator
HeartBeat Flash Interval
When configured, the signal indicators will flash as needed
1-60 seconds
10 sec
Low Batt Alert Interval
When configured, the Battery indicators will flash as needed
1-30
Volume Settings
Playback and Master volume settings
0-100 80