1. Whats expected in CRM 2013…

2. New UI & navigation in CRM 2013

3. Enhanced one page navigation

4. Enhanced one page - Quick forms

5. Bread crumb navigation

8. Improved Process Flow UX

11. Mobility features

12. New functionality

13. Yammer

14. Skype – Lync

15. Marketing Pilot

16. Netbreeze

17. No longer supported items For more info: http://msdn.microsoft.com/en-us/library/dn281891.aspx & http://technet.microsoft.com/en-us/library/dn265924.aspxhttp://msdn.microsoft.com/en-us/library/dn281891.aspxhttp://technet.microsoft.com/en-us/library/dn265924.aspx

18. License Pricing - Online *prices per user per month

19. License Pricing - Onpremises

20. Preparing for the update

21. Launch October 2013

22. www.macaw.nl